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- Tasks: Lead and transform post-sale operations, driving performance and efficiency.
- Company: Checkatrade is the UK's top platform for finding trusted tradespeople.
- Benefits: Enjoy a hybrid work model and be part of a fast-growing team.
- Why this job: Make a real impact in a dynamic environment focused on innovation and growth.
- Qualifications: 7-10 years in operational leadership with strong data skills and people management experience.
- Other info: Join a culture that values ownership, high performance, and continuous improvement.
The predicted salary is between 54000 - 84000 ÂŁ per year.
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Head of Operations – Trade Lifecycle
Location: Hybrid (4 days per week split across our London HQ and Portsmouth office)
Ready to shape the engine room of a high-growth platform?
We’re looking for a strategic operator; someone who can stabilise and lead critical trade lifecycle functions today, while continuously evolving how we operate for scale and margin tomorrow. This isn’t a role for passengers – it’s for someone who thrives in complexity, drives results, and wants to leave a legacy.
You’ll lead and scale the full post-sale trade lifecycle at Checkatrade. That means owning performance across Credit Operations, Retention, and adjacent revenue-critical workflows with a mandate to improve what works, redesign what doesn’t, and evolve the operating model as we grow.
What you’ll do
- Own the end-to-end transformation of post-sale trade ops; fix what’s not working, scale what is, and design what’s next.
- Own performance across Credit Control, Retention, and other post-sale trade workflows. You’ll drive revenue recovery, reduce churn, and keep payments on track with relentless focus on performance and impact.
- Redesign key processes: saves, collections, renewals, recovery, for speed, accuracy, and automation. You’ll partner with Product, Data, and Ops to get it done.
- Build and lead a high-performing team. Directly manage our UK leads. Indirectly lead 20–30+ offshore FTEs across our BPO partners.
- Own the numbers. You’ll run daily, weekly, and strategic reporting using Sheets, SQL, and Looker – no waiting on analysts here.
- Continuously assess and evolve our post-sale operating model: identifying gaps, unlocking efficiencies, and standing up new capabilities where needed to support scale, margin, and revenue protection.
- Embed a culture of ownership and high performance. Scorecards, QA, progression paths,all driven by you.
- Be a go-to for lifecycle ops. You’ll represent this function in forums across Commercial, Sales, Product, and Exec.
What you’ll bring
- 7–10 years in operational leadership across CX, RevOps, lifecycle or collections. You’ve managed UK and offshore teams, including BPOs.
- A track record of transformation. You’ve scaled or turned around teams, processes, or full functions.
- Data confidence. You’re fluent in SQL, Sheets, and Looker and use them to drive performance, not just measure it.
- Commercial edge. You’ve worked with revenue levers like churn, recovery, or payment compliance and you’ve moved the dial.
- Systems thinking. You get scalable design, love automation, and ask: “Can this run without us?”
- People-first leadership. You’re hands-on, build trust fast, and know how to bring clarity in chaos.
- Grit and pace. You’re comfortable in the messy middle where decisions are fast, problems are complex, and the path isn’t always clear.
Why this role, why now?
We’re not here to maintain the status quo. We’re building a smarter, faster, more resilient platform and the way we operate has to keep up. If you’re looking for a role where your work genuinely moves the needle and where there’s real headroom to shape what comes next – you’ve just found it.
About us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Business Development
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Industries
Internet Marketplace Platforms
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Head of Operations (London) employer: Checkatrade
Contact Detail:
Checkatrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations (London)
✨Tip Number 1
Familiarise yourself with Checkatrade's business model and the specific challenges they face in the trade lifecycle. Understanding their operations will allow you to speak knowledgeably about how you can contribute to their goals during interviews.
✨Tip Number 2
Network with current or former employees of Checkatrade on platforms like LinkedIn. Engaging with them can provide insider insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to lead operational transformations. Highlight instances where you've successfully scaled teams or improved processes, as these are key aspects of the role.
✨Tip Number 4
Brush up on your data analysis skills, particularly in SQL and Looker. Be ready to showcase how you've used data to drive performance improvements in previous roles, as this will be crucial for the Head of Operations position.
We think you need these skills to ace Head of Operations (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational leadership, particularly in areas like CX, RevOps, and lifecycle management. Use specific examples that demonstrate your ability to drive transformation and manage teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and how your skills align with Checkatrade's mission. Mention your experience with data tools like SQL and Sheets, and how you've used them to improve performance.
Showcase Leadership Experience: Emphasise your experience in building and leading high-performing teams. Provide examples of how you've managed both UK and offshore teams, and detail any successes in scaling operations or improving processes.
Demonstrate Problem-Solving Skills: Highlight instances where you've navigated complex challenges in operational settings. Discuss your approach to redesigning processes for efficiency and how you’ve embedded a culture of ownership and high performance within your teams.
How to prepare for a job interview at Checkatrade
✨Showcase Your Transformation Experience
Be prepared to discuss specific examples of how you've successfully transformed teams or processes in your previous roles. Highlight the challenges you faced, the strategies you implemented, and the measurable outcomes that resulted from your efforts.
✨Demonstrate Data Fluency
Since this role requires a strong command of SQL, Sheets, and Looker, come ready to discuss how you've used these tools to drive performance. Consider sharing insights from past projects where data analysis led to significant improvements in operations.
✨Emphasise People-First Leadership
Prepare to talk about your leadership style and how you build trust within your teams. Share examples of how you've fostered a culture of ownership and high performance, especially in complex environments.
✨Understand the Business Model
Research Checkatrade's business model and be ready to discuss how your experience aligns with their goals. Think about how you can contribute to revenue recovery, reduce churn, and improve operational efficiency in the context of their platform.
