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For Companies At a Glance
- Tasks: Lead a team ensuring smooth deliveries and high customer service standards.
- Company: Join the UK's largest employee-owned business, home to John Lewis and Waitrose.
- Benefits: Enjoy flexible working arrangements and a competitive salary with potential shift premiums.
- Why this job: Be part of a supportive culture focused on retail excellence and innovation.
- Qualifications: People management experience is essential; knowledge of transport operations is a plus.
- Other info: Roles may require pre-employment vetting; apply early as vacancies may close quickly.
The predicted salary is between 36400 - 57600 £ per year.
Apply on JLP Jobs – the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As a Section Manager in one of our Customer Delivery Hubs, you\’ll manage a team of Partners responsible for direct-to-customer deliveries. You will ensure the smooth operation of the supply chain and uphold the high customer service standards expected of the John Lewis brand. Additionally, you\’ll ensure all operations comply with legal regulations and meet operational KPIs and SLAs aligned with Partner, customer, and business profit metrics.
At a glance
Role Title: Customer Delivery Hub Section Manager
Positions Available: 4 (2 Permanent, 2 Fixed Term for 7 months)
Hours of Work: Full Time, 37.5 hours weekly, working Monday to Friday or Tuesday to Saturday. Fixed shift hours are 06:00-14:00 (Permanent and one Fixed Term) and 14:00-22:00 (second Fixed Term).
Location: Origin Park CDH
Salary: £36,400 – £57,600 annually. This role attracts a potential shift premium of 22.5%, adding approximately £8,190 annually.
Key Responsibilities
- Planning operational resources daily and weekly with Partners and agency staff.
- Developing and maintaining effective communication with operational teams.
- Monitoring department KPIs for trends and opportunities for improvement.
- Managing driver requirements such as dart tags, fuel cards, and vehicle keys.
- Communicating daily with the transport planning team.
- Managing the transport office operations, including schedules and conference calls.
This role requires flexibility in working hours, including out-of-hours and key holder responsibilities, with accountability for site business continuity. The role also emphasizes responsible conduct in line with CSR commitments and waste management policies.
Essential Skills/Experience
- People Management Experience
Desirable Skills/Experience
- Knowledge of Transport Operations and Legal Compliance
- Experience managing disciplinaries and grievances
- CPC qualification for Transport Managers (Road Haulage)
- Incident management experience
Full-time work with AM and PM start options.
The Partnership
We’re the UK’s largest employee-owned business, home to John Lewis and Waitrose. We’re committed to building a happier world, focusing on retail excellence, innovation, and diversity. As Partners, we share ownership, contribute to our success, and foster an environment of kindness, respect, and growth.
Important points to note:
- Roles may require pre-employment vetting, including DBS checks and financial probity assessments.
- Apply early as vacancies may close with high application volumes.
- We support flexible working arrangements to promote work-life balance; discuss options with the hiring manager.
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Section manager CDH employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Section manager CDH
✨Tip Number 1
Familiarise yourself with the John Lewis brand and its values. Understanding their commitment to customer service and operational excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your people management experience in conversations. Be ready to share specific examples of how you've successfully led teams, resolved conflicts, and improved team performance in previous roles.
✨Tip Number 3
Demonstrate your knowledge of transport operations and legal compliance. Brush up on relevant regulations and be prepared to discuss how you've ensured compliance in past positions, as this is crucial for the role.
✨Tip Number 4
Be flexible and open about your availability. Since the role requires out-of-hours responsibilities, showing that you're adaptable and willing to meet the demands of the job can set you apart from other candidates.
We think you need these skills to ace Section manager CDH
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and essential skills required for the Section Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your people management experience and any knowledge of transport operations or legal compliance in your CV and cover letter. Use specific examples to demonstrate your ability to manage teams and meet operational KPIs.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Mention your understanding of John Lewis's values and how you can contribute to their commitment to retail excellence and customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this managerial role.
How to prepare for a job interview at John Lewis Partnership
✨Showcase Your People Management Skills
As a Section Manager, you'll be leading a team, so it's crucial to highlight your experience in people management. Prepare examples of how you've successfully managed teams, resolved conflicts, and motivated staff to achieve their best.
✨Demonstrate Knowledge of Transport Operations
Familiarise yourself with transport operations and legal compliance, as this is essential for the role. Be ready to discuss any relevant experience you have and how it aligns with the responsibilities outlined in the job description.
✨Prepare for KPI Discussions
Understanding KPIs is key to this role. Be prepared to talk about how you've monitored and improved KPIs in previous positions. Bring specific examples of trends you've identified and actions you've taken to enhance performance.
✨Emphasise Flexibility and Accountability
This role requires flexibility and accountability, especially regarding out-of-hours responsibilities. Be ready to discuss your approach to managing unexpected challenges and ensuring business continuity in your previous roles.
