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- Tasks: Join our Welcome Team as an Inbound Sales Advisor, handling calls and boosting sales.
- Company: Giant Group is a global workforce management platform established in 1992.
- Benefits: Enjoy 31 days holiday, enhanced parental pay, and subsidized gym membership.
- Why this job: Make an impact by connecting with customers and showcasing innovative solutions.
- Qualifications: 2 years in customer service or a degree; strong communication and sales skills required.
- Other info: Permanent role with flexible hours and opportunities for career growth.
The predicted salary is between 20000 - 30000 £ per year.
Are you a confident individual with a passion for inbound sales and achieving targets?
At Giant Group, we’re excited to offer an incredible opportunity for an Inbound Sales Advisor internally known as Welcome Team Advisor to join our growing team.
What we offer:
Salary: £25,000 per annum + £12,000 OTE (uncapped commission)
Location: Chelmsford
Hours: 37hrs, Mon – Fri 9am to 7pm (rotational shifts)
Tenure: Permanent
About us
We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.
To understand more about Giant Group and our services please browse our website at:
About the role
As an Inbound Sales Advisor in our Welcome Team , you will have an impact in increasing our customer base by identifying their needs and showcasing Giant’s solutions. Therefore, you will be a main point of contact, handling inbound and outbound calls, promoting our range of products and services, and ultimately achieving sales.
Key responsibilities of the role include:
- Taking inbound and making outbound calls to warm leads.
- Meeting set KPI’s for conversion rates, activity levels and sales targets.
- Handling objections to encourage customer sign-ups.
- Manage customer emails and enquiries effectively.
- Taking the customer through the onboarding process using our CRM system.
- Provide exceptional customer service and resolve customer complaints quickly and effectively.
Your ideal experience & competencies
Ideally you would have at least 2 years’ experience in a customer service/onboarding role or alternatively educated to a degree level.
- You can only excel in this role with excellent communication skills, both verbal and written.
- Being great at building rapport and relationships with your customers, adding value and always being humble.
- Having tenacity and a proven track record hitting activity and sales targets.
- You must be able to demonstrate the ability to learn about umbrella company services and possess a high level of resilience with a passion to develop technical, operational and product knowledge, and with a drive to add value to your customers.
- Proficiency in Microsoft Office & Teams; and updating CRM systems.
Employee Benefits
- 31 Days Holiday: Enjoy generous time off, inclusive of bank holidays.
- Pension Schemes: Secure your financial future with our pension plans – auto enrolment or tax efficient salary sacrifice.
- Enhanced Maternity and Paternity Pay: We're here to support your growing family.
- Supporting Childcare: Support for parents returning to work.
- Life Assurance: We've got you covered.
- Employee Referral Bonus: Refer talent and earn rewards.
- Birthday Leave: Celebrate your special day with an extra day off.
- Leave for Volunteering: Paid day off for charity work.
- Employee Assistance Program: Get the support you need when you need it.
- Buy Additional Holidays: More time for you, when you need it.
- Health Cash Plan: Your health is our priority.
- Giant Advantage: Exclusive discounts for our amazing team.
- Soft Loans: Emergency loans for unexpected expenses
- Subsidised Gym Membership: Stay fit and healthy with Nuffield Health.
- Role-Relevant Training: Invest in your career growth.
- Social Events: Connect with your colleagues.
- Long Service Awards: Celebrate your loyalty and dedication.
- WeCare Services: Access free 24/7 online GP, mental health support, and virtual well-being resources.
All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
Inbound Sales Advisor employer: Giant Group
Contact Detail:
Giant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Advisor
✨Tip Number 1
Familiarize yourself with Giant Group's services and solutions. Understanding the specifics of what we offer will help you effectively communicate our value to potential customers during your calls.
✨Tip Number 2
Practice your communication skills, especially in handling objections. Role-playing scenarios can help you become more confident in addressing customer concerns and closing sales.
✨Tip Number 3
Showcase your ability to build rapport by preparing examples of how you've successfully connected with customers in previous roles. This will demonstrate your interpersonal skills during the interview process.
✨Tip Number 4
Be ready to discuss your experience with CRM systems and Microsoft Office. Highlighting your proficiency in these tools will show that you're prepared to manage customer interactions efficiently.
We think you need these skills to ace Inbound Sales Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Inbound Sales Advisor. Highlight your relevant experience in customer service and sales in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your communication skills, ability to meet targets, and any experience with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for inbound sales and your understanding of Giant Group's services. Mention specific examples of how you've successfully handled objections or achieved sales targets in the past.
Proofread Your Application: Ensure that your application is free from spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a sales role.
How to prepare for a job interview at Giant Group
✨Show Your Passion for Sales
Make sure to express your enthusiasm for inbound sales during the interview. Share specific examples of how you've successfully met or exceeded sales targets in previous roles, as this will demonstrate your commitment and ability to contribute to the team.
✨Prepare for Common Objections
Since handling objections is a key part of the role, prepare for common objections you might face from customers. Think about how you would address these concerns effectively and turn them into opportunities for sign-ups.
✨Demonstrate Excellent Communication Skills
As communication is crucial for this position, practice articulating your thoughts clearly and confidently. Be ready to showcase your verbal and written communication skills through examples from your past experiences.
✨Familiarize Yourself with CRM Systems
Since you'll be using a CRM system to manage customer interactions, familiarize yourself with common CRM functionalities. If you have experience with specific systems, be prepared to discuss how you've used them to enhance customer service and sales processes.
