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For Companies At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot technical issues for clients.
- Company: Join DXC Technology, a leader in IT services with a focus on community and collaboration.
- Benefits: Enjoy competitive pay, pension scheme, private health insurance, gym membership, and exclusive discounts.
- Why this job: Be part of a skilled team, enhance your tech skills, and contribute to impactful service management.
- Qualifications: Bachelor's degree or equivalent experience; 2-5 years in IT support preferred.
- Other info: Must be eligible for high-level UK Security clearance and work on-site in Central London.
The predicted salary is between 36000 - 60000 £ per year.
Job Description:
Deskside Engineer and Service Management – Job Roles, Specification and Responsibilities.
This role provides a User Provisioned Desktop based Operational Service & Support for multiple clients. The successful candidate will join a highly skilled team of Support engineers providing 2nd line technical support. The role will require a flexible working ethic and a pragmatic approach to IT Support, they will have first/second line support background, and have good customer service and communication skills along with methodical troubleshooting techniques.
The role will also involve areas of Service Management so experience in any of Risk Management, Monthly Reporting, Incident Management and Knowledge Management is desirable
Please note, d ue to the customer requirements successful applicants must be eligible for high level UK Security clearance . The role will be 100% on-site working and as a result candidates should be able to travel to central London.
- The group are responsible for providing onsite and remote 2nd Line IT Support.
- You will provide telephone and onsite technical support to end users, on-site engineers and implementation teams where required.
- The team will investigate, diagnose and resolve incidents/problems experienced by customers where incidents are raised by the service desk:
Typical issue encountered are;
- Desktop/thin client hardware and software issues.
- Laptop hardware and software issues.
- WiFi, LTE, laptop and desktop support.
- Peripherals such as scanning devices and removable mass storage units.
- Using Active Directory to troubleshoot and resolve customer incidents.
- Using various Citrix tooling related to user sessions.
- Solving software delivery issues encountered by customer. This involves using SCCM console to resolve faults and redeliver software.
- Apply knowledge base fixes to resolve a myriad of incidents.
- Update, maintain and administer Knowledge base
- Pass relevant knowledge onto service desk.
- Bespoke software configuration, knowledge and implementation.
- DHCP, DNS desktop support administration.
- Known problem linking and workaround fixes.
Education and Experience Required:
Bachelor\’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level or intermediate-level certification(s) in work field. Typically 2-5 years of relevant experience.
Desirable Service Management Skills:
- Monthly Reporting
- Risk Management
- Incident Management
- Knowledge Management
Essential Knowledge and Skills Required:
- Windows 10/11
- Active Directory
- DNS
- DHCP
- Windows Server 2008 and Windows Server 2012R2 Enterprise
- Solid understanding of technologies/hardware supported
- General understanding of related technologies
- Excellent Customer Service
Desirable skills and knowledge/certifications
- Citrix Xenapp.
- Any Microsoft/Citrix/VMWare certification
- Appsense Management
- Other virtualization solutions, e.g. VMware
- SCCM
- App-V
- Networking
What We Will Do For You
- Competitive compensation
- Pension scheme
- DXC Select – Our comprehensive benefits package (includes private health/medical insurance, , gym membership and more)
- Perks at Work (discounts on technology, groceries, travel and more)
- DXC incentives (recognition tools, employee lunches, regular social events etc)
Still reading? We\’d love to hear from you – apply today.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We\’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here . #J-18808-Ljbffr
Deskside Engineer and Service Management - Central London employer: DXC
Contact Detail:
DXC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Engineer and Service Management - Central London
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11, Active Directory, and SCCM. Having hands-on experience or relevant certifications in these areas will give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily emphasises communication and support. Prepare examples of how you've successfully resolved customer issues in the past to demonstrate your ability to handle similar situations.
✨Tip Number 3
Since the role involves Service Management, consider gaining a basic understanding of concepts like Incident Management and Risk Management. This knowledge can help you stand out as a candidate who is not only technically proficient but also understands the broader context of IT support.
✨Tip Number 4
Be prepared to discuss your flexibility and adaptability in a fast-paced environment. Think of instances where you've had to adjust your approach to meet changing demands, as this will resonate well with the team's need for a pragmatic approach to IT support.
We think you need these skills to ace Deskside Engineer and Service Management - Central London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 2nd line support. Emphasise your troubleshooting skills and any experience with technologies mentioned in the job description, such as Windows 10/11, Active Directory, and SCCM.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your customer service skills and your ability to work in a team. Highlight any relevant certifications or training you have completed.
Showcase Service Management Experience: If you have experience in service management areas like Incident Management or Risk Management, be sure to include this in your application. Provide examples of how you've contributed to these processes in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in IT support roles.
How to prepare for a job interview at DXC
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10/11, Active Directory, and troubleshooting techniques. Bring examples of past incidents you've resolved, especially those involving desktop hardware and software issues.
✨Demonstrate Customer Service Excellence
Since this role involves direct interaction with clients, highlight your customer service skills. Share specific instances where you successfully managed client expectations or resolved conflicts.
✨Familiarise Yourself with Service Management Concepts
Brush up on your knowledge of Risk Management, Incident Management, and Monthly Reporting. Be ready to discuss how these concepts apply to IT support and how you've used them in previous roles.
✨Prepare for On-Site Scenarios
As the role is 100% on-site, think about how you would handle various on-site support scenarios. Consider discussing your approach to troubleshooting in a busy environment and how you manage time effectively.
