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- Tasks: Lead client relationships and oversee Pension Administration teams to ensure service excellence.
- Company: Aptia simplifies pensions, health, and insurance solutions with cutting-edge technology and expert teams.
- Benefits: Enjoy a hybrid work model, professional development opportunities, and a supportive team culture.
- Why this job: Join a dynamic environment where your leadership can make a real impact on client satisfaction.
- Qualifications: Experience in pensions administration and strong client-facing skills are essential for this role.
- Other info: Aptia values diversity and is committed to creating an inclusive workplace for all.
The predicted salary is between 43200 - 72000 £ per year.
Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.
With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.
Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.
And we are expanding. Aptia Group is not only fueled by our investors\’ backing but also by our commitment to foster the growth and success of our people. At Aptia, we\’re investing heavily in learning and development, paving unique career paths for our colleagues.
Specialist. Responsive. Thoughtful. Our values aren\’t just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.
Job requirements
Are you an experienced professional working within the Pensions Administration sector with a passion for getting things right for both our clients and members?
If you thrive in a dynamic, fast-paced environment where you can combine strategic thinking with hands-on leadership, we could have the perfect next role for you.
Joining us in a role that combines both client relationship and operational leadership responsibilities, as Client Director, you will play a pivotal role in the success of current and future client partnerships within the North-West Aptia Portfolio.
You will champion service excellence, drive commercial growth and safeguard member satisfaction.
This role is hybrid aligned to our brand-new offices in central Manchester. We may be able to consider candidates in Liverpool where Aptia also has new premises.
What you’ll be doing:
Own and nurture high-impact client relationships, ensuring alignment with service commitments and long-term objectives.
Lead the delivery of day-to-day services of Pension Administration teams, driving performance against a defined set of KPIs.
Identify opportunities for commercial growth and work closely with the Client Portfolio Owner to deliver revenue and contribution growth across your accounts.
Collaborate with Operations Directors to implement operational improvement plans that boost efficiency and enhance client value.
Ensure client work is compliant, controlled, and in line with internal policies and external regulatory expectations.
Strengthen client trust and engagement, with a relentless focus on retention and satisfaction.
Manage cost control, contribute to commercial planning, and support audit and financial reporting processes.
Act as the commercial lead for clients, delivering creative, value-adding financial and contractual solutions.
Here’s what we’re looking for:
Deep understanding of defined benefit (DB) pensions and the complexities of scheme administration.
A proven background in client-facing roles within third-party administration environments – you may have an operational background with some client facing responsibility looking to build on this in your next role
Strong operational and commercial acumen, with a track record of delivering against financial and performance targets.
Excellent leadership, stakeholder management, and communication skills.
A proactive, solutions-driven mindset and a desire to make a meaningful impact.
How to apply
If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.
Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.
If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
About Us
Aptia is a trusted provider of employee benefits and pension administration services, with offices in the U.S. and U.K. supported by shared services in India and Portugal. We manage programs covering over six million people and serving more than 1,100 clients, catering to both B2B purchasers of the administration platform and B2C employees.
With our extensive experience in the industry, we will deliver efficient and reliable solutions that ensure the smooth management of employee benefits programs. Our dedicated team of experts will combine in-depth knowledge with leading technology to simplify the administration process for clients.
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Client Director employer: Aptia Group India Private Ltd
Contact Detail:
Aptia Group India Private Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Director
✨Tip Number 1
Familiarise yourself with the latest trends and challenges in the pensions administration sector. Understanding the complexities of defined benefit pensions will not only boost your confidence but also demonstrate your commitment to the role during discussions.
✨Tip Number 2
Network with professionals in the pensions and insurance industry, especially those who have experience in client-facing roles. Engaging with others can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven commercial growth or improved client satisfaction in previous roles. Being able to articulate your achievements will set you apart and show that you can deliver results for Aptia.
✨Tip Number 4
Research Aptia's values and recent initiatives. Tailoring your conversation to align with their focus on innovation, accessibility, and client success will demonstrate that you're not just a fit for the role, but also for the company culture.
We think you need these skills to ace Client Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in pensions administration and client-facing roles. Use specific examples that demonstrate your operational and commercial acumen, as well as your leadership skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and how your background aligns with Aptia's values. Mention your understanding of defined benefit pensions and your commitment to service excellence.
Highlight Key Achievements: When detailing your work experience, focus on quantifiable achievements that showcase your ability to meet financial and performance targets. This could include successful projects or improvements you've led in previous roles.
Showcase Soft Skills: Aptia values strong communication and stakeholder management skills. Be sure to provide examples of how you've effectively managed client relationships and collaborated with teams to drive results.
How to prepare for a job interview at Aptia Group India Private Ltd
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Aptia's core values. They emphasise innovation, accessibility, and client success. Demonstrating how your personal values align with theirs can set you apart as a candidate who truly fits their culture.
✨Showcase Your Client Relationship Skills
As a Client Director, you'll need to own and nurture high-impact client relationships. Prepare examples from your past experiences where you've successfully managed client expectations and driven satisfaction. Highlighting your ability to build trust will be crucial.
✨Demonstrate Operational Acumen
Aptia is looking for someone with strong operational and commercial acumen. Be ready to discuss specific KPIs you've worked with in previous roles and how you've driven performance improvements. This will show that you understand the importance of efficiency in service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and leadership style. Think about challenges you've faced in client-facing roles and how you overcame them. This will help you illustrate your proactive, solutions-driven mindset effectively.
