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- Tasks: Provide flexible admin support across various Council departments and ensure excellent customer service.
- Company: Join Vickerstock in partnership with Newry, Mourne and Down District Council for a rewarding role.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Why this job: Make a real impact while developing your skills in a dynamic team atmosphere.
- Qualifications: GCSEs or equivalent required; relevant work experience can substitute for formal qualifications.
- Other info: Must have a driving license and complete Basic Access NI Security Clearance.
The predicted salary is between 28800 - 43200 £ per year.
Vickerstock are proud to be partnering with Newry, Mourne and Down District Council to recruit a Business Support Officer. As a Business Support Officer, you will provide a comprehensive and flexible administrative service, working across a range of Council functions and departments. This role involves implementing and maintaining business support standards while delivering exceptional customer service to internal and external stakeholders Key Responsibilities: Deliver confidential business support and administrative coverage across departments within the Business Support Service as needed. Process and record applications, system transactions, and queries in compliance with approved operating procedures. Offer excellent customer service, including reception duties and effective collaboration with council departments, external agencies, and members of the public. Manage data and document systems, including filing, archiving, data retrieval, research, accuracy verification, and transfer of data to external agencies as required by statutory or service-level agreements. Essential Criteria: Qualifications: Grade C or above in at least 4 GCSEs, or equivalent qualifications, including: English Language and a numerate subject or equivalent OR In lieu of formal qualifications: 24 months' relevant work experience (details below). Work Experience: At least 12 months' experience in the following areas: Customer service (working with internal and/or external customers). Administrative duties, including typing letters, reports, and filing. In lieu of qualifications, 24 months' experience in the same areas is acceptable. Other Requirements: A full current driving license and access to transport, or the ability to meet the post's travel requirements through alternative means. Please note that successful candidate's will be required to complete Basic Access NI Security Clearance at a cost of £18. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Glenda Reddington at Vickerstock. Even if this position is not right for you, we may have others that are. Please visit Vickerstock to view a wide selection of our current jobs All conversations will be treated in the strictest of confidence. Skills: admin business support clerical
Business Support Officer - Admin & Clerical employer: Vickerstock
Contact Detail:
Vickerstock Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer - Admin & Clerical
✨Tip Number 1
Familiarize yourself with the specific administrative processes and standards used by local councils. Understanding how Newry, Mourne and Down District Council operates will give you an edge in demonstrating your knowledge during the interview.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've effectively handled queries or complaints in previous roles. This will show that you can deliver exceptional service to both internal and external stakeholders.
✨Tip Number 3
Brush up on your data management skills, especially in filing and archiving systems. Being able to discuss your proficiency in managing documents and ensuring accuracy will be crucial for this role.
✨Tip Number 4
Make sure you have a clear understanding of the travel requirements for the position. If you have alternative means of transport, be ready to discuss this in your conversation with us, as it shows your commitment to fulfilling the job's demands.
We think you need these skills to ace Business Support Officer - Admin & Clerical
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Business Support Officer position. Understand the key responsibilities and essential criteria to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your relevant work experience in customer service and administrative duties. Provide specific examples of how you've successfully managed similar tasks in previous roles.
Showcase Your Qualifications: If you meet the educational requirements, make sure to clearly list your qualifications, especially your GCSEs. If you are relying on work experience instead, detail how your background aligns with the essential criteria.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarizes your qualifications but also expresses your enthusiasm for the role and the council's mission. Make it personal and engaging to stand out from other applicants.
How to prepare for a job interview at Vickerstock
✨Showcase Your Administrative Skills
Be prepared to discuss your previous administrative experience in detail. Highlight specific tasks you've handled, such as managing data systems or processing applications, and how these experiences have equipped you for the role.
✨Demonstrate Customer Service Excellence
Since this role involves significant customer interaction, be ready to share examples of how you've provided exceptional customer service in past positions. Discuss any challenges you faced and how you resolved them effectively.
✨Familiarize Yourself with Council Functions
Research Newry, Mourne and Down District Council and its various departments. Understanding their functions will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle administrative tasks under pressure. Practice articulating your thought process and decision-making strategies.
