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For Companies At a Glance
- Tasks: Support customers with technical, order, and payment-related queries while coordinating with various teams.
- Company: ABB is a global leader in smart building technologies, driving energy efficiency and innovation.
- Benefits: Enjoy competitive salary, 25 days leave, flexible benefits, and opportunities for growth.
- Why this job: Make a real impact in a collaborative team that values your ideas and ambition.
- Qualifications: Essential: Microsoft skills; desirable: CRM experience and previous customer service experience.
- Other info: Hybrid work model: 2-3 days per week in Leeds.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
At ABB, we help industries outrun – leaner and cleaner. Here, progress is an expectation – for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This Position reports to:
Customer Service Team Leader
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters – because the progress we make here creates real impact out there.
What's in it for you?
We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
Your Role and Responsibilities
In this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.
– The work model for the role is: hybrid 2-3 days per week from our Leeds location {#LI-hybrid}
- Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
- Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
- Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
- Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.
Qualifications for the Role
- Microsoft & IT competence – essential
- Demonstrates behaviours aligned to ABB 4C corporate values – essential
- Ability to be based from ABB Leeds 2-3 times per week – essential
- CRM experience – desirable
- Emergency Lighting knowledge – desirable
- Previous Sales/Customer Service or Admin experience – desirable
Benefits
ABB offers a full range of benefits to help you thrive at work and beyond.
- Competitive salary
- 25 days annual leave plus bank holidays
- Competitive contributory pension scheme
- Life assurance
- Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
- Internal mobility opportunities, mentorships & access to projects globally
- Employee Assistance Programme
- Generous employee referral scheme
For the 5th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices.
More about us
ABB Smart Buildings enables optimization of energy efficiency, safety, security and comfort for any building type, through new installations or retrofit solutions. The Division offers integrated digital technologies to control HVAC, lighting, shutters, and security, in addition to energy distribution solutions including DIN rail products, enclosures and emergency lighting through to industrial plugs and sockets and conventional wiring accessories, accommodating for single family homes, multiple dwellings, commercial buildings, infrastructure and industrial applications. The Division's highly innovative technologies and digital solutions serve rising global demand among real estate developers, owners, and investors for smart building technologies that optimize energy distribution and building automation. The scalable solutions aim to deliver significant sustainable and financial benefits, meeting social and environmental demands, while being able to address even the most complex of customers' carbon reduction strategies.
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.
Run What Runs the World.
EVP Hashtags
#RunwithABB
#ABBCareers
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
Sales Support Specialist - EML Customer Support employer: ABB
Contact Detail:
ABB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Specialist - EML Customer Support
✨Tip Number 1
Familiarise yourself with ABB's products and services, especially in the emergency lighting sector. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of ABB on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Sales Support Specialist role, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss your experience with CRM systems and how you've used them to enhance customer satisfaction. Be ready to share specific examples that highlight your problem-solving skills and ability to coordinate with various teams.
✨Tip Number 4
Showcase your analytical skills by preparing a few insights or statistics related to sales performance or customer service metrics. This will demonstrate your proactive approach and ability to contribute to the team’s goals right from the start.
We think you need these skills to ace Sales Support Specialist - EML Customer Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Sales Support Specialist at ABB. Highlight your relevant experience in customer service and technical support in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your Microsoft and IT competence, as well as any CRM experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your background in sales or customer service can contribute to improving customer satisfaction at ABB.
Showcase Teamwork Skills: Since the role involves collaboration with various teams, provide examples in your application that demonstrate your ability to work effectively in a team environment and how you’ve contributed to collective goals.
How to prepare for a job interview at ABB
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Sales Support Specialist. Familiarise yourself with how this role interacts with various teams like Sales, Operations, and Supply Chain Management, as well as the importance of customer satisfaction.
✨Showcase Your Technical Skills
Since the role requires Microsoft and IT competence, be prepared to discuss your experience with relevant software and tools. Highlight any CRM experience you have, as this will demonstrate your ability to manage customer relationships effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer issues. Prepare examples from your past experiences where you successfully resolved customer queries or improved customer satisfaction.
✨Demonstrate Team Collaboration
ABB values teamwork and collaboration. Be ready to share examples of how you've worked effectively in a team setting, showcasing your ability to communicate and coordinate with different stakeholders to achieve common goals.
