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- Tasks: Join us as a Gas Engineer, handling repairs and servicing while ensuring customer satisfaction.
- Company: Sureserve Group is a leading provider of compliance and energy services across the UK.
- Benefits: Enjoy competitive salary, overtime opportunities, 28 days leave, and a supportive work environment.
- Why this job: Be part of London's largest gas contractor, with job security and growth opportunities in a diverse team.
- Qualifications: Must have valid ACS qualifications, a full UK driving licence, and a passion for customer service.
- Other info: We celebrate diversity and offer adjustments during recruitment for those who need them.
The predicted salary is between 24000 - 40000 £ per year.
The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.
Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long‑term contracts with our clients to offer our staff job security and progression opportunities.
Role
We have an exciting opportunity for an experienced Gas Engineer to join our growing team. The successful candidate will be responsible for:
- Carrying out day‑to‑day repairs
- Fault finding
- Completing annual servicing visits
- Meeting first‑time fix targets
- Maintaining high‑quality standards
- Focusing on customer satisfaction
- Attending jobs on time, notifying the contact centre/customer of any delays
The successful candidate will have
- Valid ACS & other relevant gas qualifications
- Full UK Driving Licence (less than 6 points)
- Experience within Social Housing desirable, but not essential
- Experience delivering high levels of customer service
- The ability to work with a diverse customer base
What we can offer you
We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:
- Competitive salary (basic between 30k & 50k depending on experience with OTE of up to 70k)
- Contributory Pension scheme
- Life assurance
- 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
- Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.
- Sureserve Benefits Hub, accessing over 1000’s retail discounts
- Virtual GP service, 24/7, 365 days, available for employees and your immediate family
- Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
- Bike2Work scheme
- Home & Electronics – salary sacrifice purchase scheme
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scs.careers@sureserve.co.uk
Pre‑employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.
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Gas Engineer employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gas Engineer
✨Tip Number 1
Familiarise yourself with the specific requirements for gas engineers in the social housing sector. Understanding the unique challenges and expectations in this field can help you stand out during interviews.
✨Tip Number 2
Network with professionals already working in the industry. Attend local events or join online forums related to gas engineering and social housing to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since the role emphasises high levels of customer satisfaction, be ready to share examples of how you've successfully handled customer interactions in the past.
✨Tip Number 4
Research Sureserve Compliance South and their values. Understanding their commitment to inclusivity and job security can help you align your answers with their company culture during the interview process.
We think you need these skills to ace Gas Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Gas Engineer. Include specific details about your ACS qualifications, any previous roles in social housing, and examples of high customer service standards you've maintained.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your ability to carry out repairs, fault finding, and your commitment to customer satisfaction. Personalise it to reflect why you want to work for Sureserve Compliance South.
Showcase Relevant Skills: In your application, highlight skills that are particularly relevant to the role, such as time management, communication, and problem-solving abilities. Mention any experience with diverse customer bases to align with their focus on inclusivity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the engineering field.
How to prepare for a job interview at Sureserve
✨Showcase Your Qualifications
Make sure to highlight your valid ACS and any other relevant gas qualifications during the interview. Be prepared to discuss how these qualifications have equipped you to handle the responsibilities of a Gas Engineer effectively.
✨Demonstrate Customer Service Skills
Since customer satisfaction is a key focus for Sureserve, be ready to share examples of how you've delivered high levels of customer service in previous roles. This will show that you understand the importance of client relationships in the social housing sector.
✨Prepare for Technical Questions
Expect to face technical questions related to gas engineering, fault finding, and servicing. Brush up on your knowledge and be ready to explain your thought process when tackling common issues you might encounter on the job.
✨Emphasise Punctuality and Reliability
Sureserve values timely attendance at jobs, so be sure to mention your track record of punctuality and reliability. Discuss how you manage your time effectively to meet first-time fix targets and keep customers informed of any delays.
