At a Glance
- Tasks: Lead multiple stores, ensuring exceptional customer experiences and team performance.
- Company: Join Blank Street, a rising food and beverage brand on a mission to redefine hospitality.
- Benefits: Enjoy private health insurance, 33 days leave, free fitness classes, and exclusive coffee perks.
- Why this job: This role offers the chance to build a strong team culture and drive brand loyalty.
- Qualifications: Experience in multi-site management or strong leadership skills are essential.
- Other info: Flexible scheduling with a focus on peak trading days for optimal support.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Join to apply for the Multi-Site General Manager | London role at Blank Street 3 weeks ago Be among the first 25 applicants Join to apply for the Multi-Site General Manager | London role at Blank Street At Blank Street, weâre on a mission to become the defining food and beverage brand of our generation. At Blank Street, weâre on a mission to become the defining food and beverage brand of our generation. Youâre customer-obsessed, ensuring every store delivers warm hospitality, seamless service, and a consistently high standard. You understand that a great customer journey isnât just about coffee itâs about energy, engagement, and a well-trained team. You have a sharp commercial mindset and treat P&L ownership as a tool for growth. You make smart, data-driven decisions to increase revenue, optimise costs, and scale operations efficiently. You thrive in a multi-site environment, leading across multiple locations while ensuring consistency in operations, team development, and customer experience. Whether youâve led multi-site teams before or have the leadership skills to scale, you know how to empower teams, build strong store cultures, and drive results. You donât just manage you building. MOVE AS ONE: We build better when we build together because the best customer experiences takes a team. Run multiple stores, setting the standard for performance, engagement, and brand excellence. Coach, mentor, and develop teams, ensuring every store runs with energy and accountability. Drive customer engagement and brand loyalty, making Blank Street a go-to spot in every neighbourhood. Own P&L performance, using data to make strategic business decisions. Hire, train, and develop top talent, creating clear career pathways. Empower teams with strong leadership, hands-on coaching, and structured development. Deliver a World-Class Customer Experience Set the bar for hospitality and service, ensuring every visit is exceptional. Ensure every store reflects the Blank Street brand, from service quality to store design. Drive Commercial and Financial Success Take full P&L ownership, ensuring stores hit sales, labour, and profitability targets. Use data-driven strategies to maximise revenue, improve efficiency, and reduce waste. Implement sales-driving initiatives that increase customer spend, repeat visits, and brand loyalty. Build a strong compliance culture, ensuring all health, safety, and food standards are met. Refine processes to improve workflow, speed of service, and operational performance. Lead Blank Streetâs expansion, overseeing new store openings and scaling operations. This isnât just a store manager role, itâs an opportunity to lead, scale, and build something bigger. This full-time leadership role requires 40 hours per week across five days. Youâll have the autonomy to manage your schedule while ensuring strong store performance. Peak trading days are typically Friday to Sunday, and being available during these times will be key to supporting your teams when it matters most. Private health and dental insurance ~33 days annual leave, along with an additional paid day a year âto start something extraordinaryâ and pursue a passion ~ A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical ~ Access to 1Rebel off peak classes at the sites near our office, for free! ~ Exclusive access to our coveted Regulars program â yes, that means free coffee, matcha and more! ď¸ ~ Great culture with regular team events Employment type Full-time Job function Management and Manufacturing Industries Food and Beverage Services Get notified about new Site General Manager jobs in London, England, United Kingdom . General Manager : Fun Pub and Live Music Venue : London : Up to A GBP 60,000 General Manager North London : General Manager : Multisite pub business Up to A GBP 45,000 + bonus General Manager : Multisite pub business Up to A GBP 45,000 + bonus General Manager : Craft Beer and Burger Pub : A GBP 45,000 : General Manager : Fun Irish Bar SE1, London A GBP 60,000 General Manager Premium Gastro Pub relocate to Norfolk Bar General Manager for Venue in South London A GBP 70,000 : Bar Venue Associate Vice President, Investment Operations, Pipeline Management Weâre unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #
General Site Manager employer: Blank Street
Contact Detail:
Blank Street Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land General Site Manager
â¨Tip Number 1
Familiarise yourself with Blank Street's brand values and customer experience philosophy. Understanding their mission to deliver exceptional service will help you align your approach during interviews and discussions.
â¨Tip Number 2
Showcase your experience in managing multi-site operations by preparing specific examples of how you've successfully led teams across different locations. Highlight any strategies you've implemented that improved performance and customer satisfaction.
â¨Tip Number 3
Demonstrate your commercial acumen by being ready to discuss how you've used data to drive decisions in previous roles. Prepare to share insights on how youâve optimised costs and increased revenue in a similar environment.
â¨Tip Number 4
Network with current or former employees of Blank Street if possible. Gaining insider knowledge about the company culture and expectations can give you an edge in understanding what they value in a General Site Manager.
We think you need these skills to ace General Site Manager
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights relevant experience in multi-site management and customer service. Use specific examples that demonstrate your ability to lead teams, manage P&L, and drive customer engagement.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the food and beverage industry and how your leadership style aligns with Blank Street's mission. Mention your experience in building strong store cultures and driving results.
Showcase Data-Driven Decision Making: Provide examples in your application of how you've used data to make strategic business decisions in previous roles. Highlight any initiatives you've implemented that led to increased revenue or improved operational efficiency.
Emphasise Team Development: Discuss your approach to coaching and mentoring teams. Include specific instances where you've successfully developed talent and created clear career pathways for your team members.
How to prepare for a job interview at Blank Street
â¨Show Your Customer-Centric Mindset
Emphasise your passion for customer service during the interview. Share specific examples of how you've enhanced customer experiences in previous roles, demonstrating your understanding that hospitality is key to brand loyalty.
â¨Demonstrate Your Commercial Acumen
Be prepared to discuss your experience with P&L management. Highlight instances where you made data-driven decisions that positively impacted revenue and operational efficiency, showcasing your sharp commercial mindset.
â¨Highlight Leadership Experience
Discuss your experience in leading multi-site teams. Provide examples of how you've empowered your teams, built strong store cultures, and driven results, as this role requires strong leadership skills.
â¨Prepare for Scenario-Based Questions
Anticipate questions about handling challenges in a multi-site environment. Think of scenarios where you've successfully managed operations across multiple locations, ensuring consistency and high standards in service and performance.