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For Companies At a Glance
- Tasks: Support clients with payment solutions and ensure smooth onboarding experiences.
- Company: Join Flywire, a global leader in payments for education and more, with a vibrant team culture.
- Benefits: Enjoy competitive pay, stock options, wellness programs, and flexible time off for volunteering.
- Why this job: Be part of a dynamic team that values innovation and client satisfaction while making a global impact.
- Qualifications: 2+ years in higher education or fintech; programming knowledge is a plus.
- Other info: Work remotely with a diverse team and participate in engaging talent development programs.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Company Description
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage – the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease – no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.
Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description
Flywire is looking for a driven and self-motivated Technical Implementation Specialist to carry out implementation activities and post production support that bring value to our clients and partners. Interested candidates should bring high quality client management, project management and technical consultation skills into a quickly growing and dynamic team.
Key Responsibilities:
As a Technical Implementation Specialist, you\’ll drive delivery excellence for our clients and internal stakeholders. You\’ll provide essential support for existing client integrations and partner with the wider implementation team, Sales, and Relationship Management to ensure a smooth, seamless onboarding experience for all Flywire payment solutions.
- Provide first-line support for customers during project implementation as well as existing client configurations for any solution-based queries. Provide front-line support to customers for solution-based queries during project implementation, acting as the first point of contact, and for existing client configurations, including triaging incoming support tickets.
- Consult clients on how to implement Flywire’s cross border products, ensuring a smooth customer experience by matching the products and Integrations to client needs
- Integrate and deploy Cross Border payment portals for clients within the agreed timelines
- Maintain the integrity of CRM data for clients and their configurations
- Explore possible efficiencies within the implementation process and establish best practices in client configuration and project execution
- Support in the creation of resources/documentation to benefit the client on-boarding experience
- As needed, support fellow Technical Implementation Managers and Senior Technical Implementation Managers with any/all aspects of a client implementation
- Play a role in fostering an ever improving culture and customer experience continuously
Qualifications
FlyMate Skills and Qualifications we’re looking for:
- Fluency in English required – proficiency in additional languages a plus (but not required).
- 2+ years of professional experience with Higher Education such as Business Office, Cashiering, Financial Aid, or Reconciliation processes or experience in Fintech, Technology or Consulting companies.
- Familiarity with programming languages (e.g., Javascript, Liquid, or SQL) and an understanding of APIs and webhooks for integrations.
Skills that will set you apart:
- Client-Centric Communication: You will interact with a variety of stakeholders, internal and external – strong verbal and written communication skills, the ability to explain technical concepts clearly to non-technical audiences, and a focus on client satisfaction are crucial.
- Problem-Solving and Analytical Thinking: You are good at identifying issues, effective troubleshooting, and developing solutions for client challenges. You are technologically savvy and have an interest in learning the deeper skills needed to really grow in your career
- Collaboration and Organisation: You are a self starter with the ability to work alone as well as part of a strong team. You have proven attention to detail, know how to stay on top of a busy schedule, and know when to bring others in for support.
- Curiosity and Initiative: You are ambitious and take initiative to ask questions to understand why, not just take a request at face value. You see an inefficient process and are not afraid of speaking up and presenting solutions to make it better. Challenges excite you and you are energised by finding creative solutions to new situations
Technologies We Use:
Apple Computers, Postman, Visual Studio Code, Smartsheets, JIRA, Sumologic, Google Suite, Slack, and Zendesk
Additional Information
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start – Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success – every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
- Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
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Technical Implementation Specialist employer: Flywire
Contact Detail:
Flywire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Implementation Specialist
✨Tip Number 1
Familiarise yourself with Flywire's products and services. Understanding their payment solutions and how they integrate with clients will give you an edge during interviews, as you'll be able to discuss how your skills can directly benefit their operations.
✨Tip Number 2
Showcase your technical skills by preparing examples of past projects where you've successfully implemented technology solutions. Be ready to discuss specific programming languages or tools you've used, as this will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Highlight your client management experience. Since the role involves a lot of interaction with clients, prepare to share instances where you've effectively communicated complex technical concepts to non-technical stakeholders, ensuring a smooth onboarding process.
✨Tip Number 4
Research the company culture at Flywire. Understanding their values and mission will help you align your responses during interviews, showing that you're not just a fit for the role but also for the team dynamic and company ethos.
We think you need these skills to ace Technical Implementation Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management, project management, and technical consultation. Use keywords from the job description to demonstrate that you meet the qualifications Flywire is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention specific experiences that showcase your problem-solving skills and ability to communicate technical concepts clearly to non-technical audiences.
Showcase Technical Skills: If you have experience with programming languages or APIs, be sure to include this in your application. Provide examples of how you've used these skills in previous roles to enhance client experiences or streamline processes.
Prepare for Interviews: Anticipate questions related to your experience in higher education or fintech. Be ready to discuss how you've handled client interactions and resolved issues in past roles, as well as your approach to collaboration and organisation.
How to prepare for a job interview at Flywire
✨Understand the Company Culture
Before your interview, take some time to research Flywire's culture and values. They emphasise passion, excitement, and global collaboration, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Technical Skills
As a Technical Implementation Specialist, you'll need to demonstrate your familiarity with programming languages and APIs. Be ready to discuss specific projects where you've used these skills, and how they can benefit Flywire.
✨Prepare for Client-Centric Scenarios
Since the role involves client management, think of examples where you've successfully communicated technical concepts to non-technical audiences. Highlight your problem-solving abilities and how you’ve enhanced client satisfaction in past roles.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions about the implementation process and team dynamics. This shows your curiosity and initiative, which are qualities Flywire values highly in their FlyMates.
