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For Companies At a Glance
- Tasks: Support traders and teams with technical issues, ensuring smooth application performance.
- Company: Join a leading global banking institution focused on innovation in financial markets.
- Benefits: Enjoy flexible working hours, remote options, and a dynamic work environment.
- Why this job: Be part of a collaborative team driving improvements in cutting-edge financial technology.
- Qualifications: Bachelor's/Master's in Computer Science or related fields; 3-7 years in application support.
- Other info: Rotating shifts during market hours with on-call responsibilities for critical incidents.
The predicted salary is between 36000 - 60000 Β£ per year.
Front Office Infrastructure & Application Support Specialist
Business Area:
Global Markets – Front Office Production Support
(Global Banking & Markets / Corporate & Institutional Banking)
Job Type:
Mission:
As part of the Front Office Support team, you will provide technical and functional support to traders, sales, and quantitative teams. You will ensure the availability, performance, and resilience of market-facing applications and the underlying infrastructure.
You will work in close collaboration with development teams, infrastructure teams, and vendors to resolve incidents and improve production stability.
Key Responsibilities:
Operational Support:
* Provide Level 1.5 / Level 2 support for Front Office trading applications, market data platforms, and market connectivity.
* Ensure incident resolution within agreed SLA/SLOs.
* Monitor critical systems using tools like Dynatrace, Splunk, Zabbix, etc.
* Perform daily health checks, deployments, and recovery procedures.
Incident & Problem Management:
* Take ownership of incidents, coordinate resolution across IT teams and vendors.
* Conduct post-incident reviews (PIRs) and contribute to problem management.
* Write and maintain runbooks, SOPs, and technical documentation.
Infrastructure Management & Automation:
* Perform system administration tasks on Windows and Linux servers (basic).
* Manage and troubleshoot middleware (Tomcat, MQ, Kafka).
* Automate recurring tasks using PowerShell, Bash, or Python scripts.
* Contribute to Infrastructure as Code (IaC) initiatives using Terraform, Ansible.
Business/Market Knowledge:
* Understand Front Office processes and market data flows.
* Support trading desks during market hours (Equities, FX, Rates, Derivatives).
Continuous Improvement:
* Drive process improvements in monitoring, alerting, and release management.
* Collaborate on the move toward Cloud (AWS / Azure / Private Cloud) and DevOps practices.
Key Skills and Experience Required:
Technical Expertise:
* Windows Server & Linux administration (basic to intermediate).
* Middleware: Tomcat, MQ Series, Kafka.
* Databases: Oracle, MS SQL Server, PostgreSQL (SQL basics).
* Cloud exposure (AWS, Azure, or private cloud environments).
* Scripting: PowerShell, Bash (Python is a plus).
* Monitoring: Dynatrace, Splunk, Zabbix, Grafana.
* Familiarity with networks and market connectivity (FIX protocol, Bloomberg, Reuters).
Application & Market Knowledge:
* Previous experience supporting trading platforms (Murex, Sophis, Calypso, or in-house platforms).
* Understanding of financial instruments: Equities, FX, Rates, Derivatives.
* Market data feed experience (Bloomberg, Reuters, ICE) is a strong plus.
Processes & Tools:
* ITIL: Incident, Change, and Problem Management.
* CI/CD tools (Jenkins, GitLab CI, etc.).
* Familiarity with Agile / DevOps environments.
Soft Skills:
* Strong problem-solving mindset and ability to work under pressure.
* Excellent communication skills in English (French is a plus).
* Ability to interact with Front Office users (traders, sales, quants).
βΈ»
Qualifications:
* Bachelor\’s/Master\’s degree in Computer Science, Engineering, or related fields.
* 3-7 years of relevant experience in Application Support, Production Support, or Infrastructure roles in Investment Banking / Financial Markets.
βΈ»
Working Hours & On-call:
* Support coverage during market hours (7 am – 7 pm rotating shifts).
* On-call rotation (24/7) for critical incident support.
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Application Support Specialist employer: Harvey Nash Group
Contact Detail:
Harvey Nash Group Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Application Support Specialist
β¨Tip Number 1
Familiarise yourself with the specific trading applications mentioned in the job description, such as Murex or Calypso. Understanding how these platforms operate will give you an edge during interviews and help you demonstrate your relevant experience.
β¨Tip Number 2
Brush up on your knowledge of monitoring tools like Dynatrace and Splunk. Being able to discuss how you've used these tools in past roles can show your technical expertise and readiness for the responsibilities outlined in the job.
β¨Tip Number 3
Highlight any experience you have with scripting languages such as PowerShell or Bash. If you can share examples of how you've automated tasks in previous positions, it will demonstrate your proactive approach to improving operational efficiency.
β¨Tip Number 4
Prepare to discuss your understanding of financial instruments and market data flows. Showing that you can communicate effectively with traders and sales teams will be crucial, so think of scenarios where you've successfully collaborated with similar stakeholders.
We think you need these skills to ace Application Support Specialist
Some tips for your application π«‘
Tailor Your CV: Make sure your CV highlights relevant experience in application support, particularly in financial markets. Emphasise your technical skills with Windows and Linux administration, middleware, and any scripting languages you know.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Application Support Specialist role. Mention specific experiences that demonstrate your problem-solving skills and ability to work under pressure, as these are crucial for the position.
Showcase Technical Skills: Clearly list your technical expertise related to the job description, such as familiarity with monitoring tools like Dynatrace or Splunk, and your experience with databases and cloud environments. This will help you stand out.
Highlight Soft Skills: Don't forget to mention your soft skills, especially your communication abilities and experience interacting with Front Office users. These are essential for collaborating with traders and sales teams effectively.
How to prepare for a job interview at Harvey Nash Group
β¨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows and Linux administration, as well as middleware like Tomcat and MQ. Highlight any relevant projects where you've used scripting languages such as PowerShell or Bash to automate tasks.
β¨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your problem-solving skills. Share specific examples of incidents you've managed, how you coordinated with teams, and the outcomes of those situations.
β¨Understand the Financial Markets
Familiarise yourself with the basics of financial instruments and market data flows. Being able to discuss how trading desks operate and the importance of market connectivity will show your commitment to the role.
β¨Communicate Effectively
Strong communication skills are essential, especially when interacting with traders and sales teams. Practice explaining technical concepts in simple terms, as this will be crucial during your interview.
