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- Tasks: Lead the design and transformation of exceptional membership experiences.
- Company: Join a leading organisation in Central London focused on member engagement.
- Benefits: Enjoy a competitive salary, hybrid work options, and excellent benefits.
- Why this job: Shape member journeys and drive long-term loyalty in a vibrant community.
- Qualifications: Experience in membership organisations and strong leadership skills required.
- Other info: This is a permanent, full-time role with a supportive and inclusive culture.
The predicted salary is between 55000 - 65000 £ per year.
Job Title: Head of Membership Experience
Location: Full-time – Hybrid – London based Office (3 days per week in office, 2 days WFH)
Benefits: Competitive salary, excellent benefits package
Salary: £55,000–£65,000 per annum (dependent on experience)
Contract: Permanent, Full-time Are you passionate about designing exceptional membership experiences? Our client, a leading organisation in Central London, is looking for a strategic and hands-on Head of Membership Experience to lead the transformation of their member journey. This is an exciting opportunity to shape and deliver a seamless, end-to-end experience for members, driving engagement, retention, and long-term loyalty. Key Responsibilities:
- Lead Member Experience Design : Oversee the creation of user-cantered membership products and services, ensuring they meet the needs of members and deliver world-class experiences.
- Strategy & Vision : Develop the long-term strategy for membership experience, working closely with internal teams to align on goals and objectives.
- Lifecycle & Communications : Own the full lifecycle communication strategy for members, from onboarding to renewal, ensuring engagement and retention at every stage.
- Community Management : Lead a team of Managers to ensure outstanding experiences for core member groups, including global members and micro-communities.
- Data-Driven Decision Making : Use qualitative and quantitative insights to drive continuous improvement in member experience, conversion, and retention.
What We’re Looking For:
- Experience in Membership or Customer-Focused Organisations : Proven track record in designing scalable, user-cantered membership experiences in organisations of 10K+ members.
- Service & Experience Design Expertise : Strong knowledge of user research, journey mapping, prototyping, and digital engagement.
- Leadership : Experience managing and motivating cross-functional teams and influencing senior stakeholders.
- Analytical Mindset : Ability to use data to uncover pain points, measure success, and drive improvements.
- Excellent Communicator : Strong written and verbal communication skills with the ability to translate complex ideas to diverse audiences.
Why Our Client? Join a forward-thinking organisation committed to fostering a vibrant, engaged community of members. Our client offers a supportive and inclusive environment with a competitive salary and a comprehensive benefits package.
If you’re ready to lead the charge in transforming the membership experience, apply today! Apply today or get in touch for a confidential conversation. #J-18808-Ljbffr
Head of Membership Experience (London) employer: GORDON YATES
Contact Detail:
GORDON YATES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Membership Experience (London)
✨Tip Number 1
Research the organisation thoroughly. Understand their current membership offerings and identify areas where you can suggest improvements or innovations. This will not only help you in interviews but also show your genuine interest in enhancing their member experience.
✨Tip Number 2
Network with professionals in the membership and customer experience sectors. Attend relevant events or webinars to connect with industry leaders. This can provide you with insights into best practices and may even lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your ability to lead teams and drive member engagement. Use metrics to showcase your successes, as data-driven decision-making is a key aspect of this role.
✨Tip Number 4
Familiarise yourself with the latest trends in membership experience design. Being able to speak knowledgeably about emerging technologies and methodologies will set you apart as a forward-thinking candidate who can contribute to the organisation's long-term strategy.
We think you need these skills to ace Head of Membership Experience (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in membership or customer-focused organisations. Emphasise your achievements in designing user-centred experiences and managing cross-functional teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for membership experience design. Discuss specific examples of how you've driven engagement and retention in previous roles, aligning your skills with the job requirements.
Showcase Analytical Skills: In your application, provide examples of how you've used data to inform decisions and improve member experiences. Highlight any tools or methodologies you’ve employed in your previous roles.
Demonstrate Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to convey complex ideas clearly. Use concise language and structure your application logically to make it easy to read.
How to prepare for a job interview at GORDON YATES
✨Showcase Your Passion for Membership Experience
Make sure to express your enthusiasm for designing exceptional membership experiences. Share specific examples from your past roles where you successfully enhanced member engagement and retention.
✨Demonstrate Strategic Thinking
Prepare to discuss your approach to developing long-term strategies for membership experience. Highlight any relevant frameworks or methodologies you've used to align goals with internal teams.
✨Highlight Data-Driven Decision Making
Be ready to talk about how you've used data to inform your decisions in previous roles. Provide examples of how you identified pain points and implemented changes that improved member experiences.
✨Communicate Clearly and Effectively
Since strong communication skills are essential for this role, practice articulating complex ideas in a simple manner. Tailor your responses to show how you can engage diverse audiences effectively.
