Principal Solution Architect (London)

Artificial Intelligence. Actual Impact.

At Docebo, AI isn’t just a buzzword — it’s how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time-saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a superpower).

We’re building the future of learning, and we’re doing it with a team that loves to challenge the status quo. If you\’re excited by the idea of using AI to make work-life better for real people — not just in theory — you\’re in the right place.

Still thinking it over? At Docebo, values aren’t just posters on the wall — they show up in how we work every day. We lead with what we call the Docebo Heart: we trust each other, assume positive intent, and make space for the differences that make our team stronger.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn.

About This Opportunity:

The Principal Solutions Architect (PSA) is the most senior individual contributor role within the Solutions Architecture team. Acting as a strategic technical advisor, the PSA drives complex solution design, influences departmental strategy, and serves as a mentor and coach to the broader SA and CSE team.

This role is engaged in the highest complexity opportunities, strategic initiatives, and acts as an escalation point for solution risk mitigation.

While not directly responsible for people management, the PSA plays a pivotal leadership role by elevating the team's technical capabilities, aligning enterprise architecture best practices, and influencing both customer outcomes and internal product strategy.

Responsibilities:

• Lead and architect the most complex, high-value, or strategically significant pre-sales and customer solution requirements. Owning the technical direction for strategic opportunities and, where appropriate, supporting the wider Solution Architecture team on their own engagements.
• Serve as an escalation point for technical solutioning pre-sales risks and critical customer engagements.
• Provide ongoing coaching, mentorship, and development support to Solutions Architects and Customer Sales Engineers.
• Design and lead technical enablement initiatives, knowledge-sharing sessions, and architecture reviews.
• Act as a senior contributor in cross-functional working groups (Product, Security, Professional Services) to align solutions with Docebo\’s business needs.
• Provide strategic feedback to Product Management based on industry trends, customer challenges, and architectural patterns encountered in the field.
• Engage in go-to-market planning for new features or services requiring complex solution positioning.
• Contribute to defining architectural standards, reusable design patterns, or materials for the SA team.
• Represent Docebo in customer-facing executive briefings, technical advisory sessions, and industry events where technical leadership is critical.
• Review and validate complex Statements of Work (SOWs), ensuring technical feasibility and alignment with product capabilities and services.
• Proactively identify systemic risks in sales opportunities or deployments and drive resolution plans.

Requirements:

• Significant experience in Solutions Architecture, Pre-Sales Engineering, or equivalent technical leadership roles
• Experience in SaaS or Enterprise Software. HCM or Learning is a plus!
• Proven expertise in designing enterprise-grade solutions involving APIs, integration frameworks, SSO, security protocols (OAuth, SAML), and cloud architecture.
• Demonstrated experience mentoring and developing technical teams with/without formal people management responsibilities.
• Strong knowledge of data privacy, compliance frameworks, and regulatory landscapes (GDPR, ISO27001, SOC2).
• Exceptional communication skills, able to influence technical and non-technical stakeholders including C-Level executives.
• Experience authoring SOWs, RFIs/RFPs, and engaging in complex contract negotiations from a technical standpoint.
• Fluent English but other European languages is a big plus!
• Experience working in complex SaaS sales cycles with multi-year enterprise deals.
• Ability to travel up to 30%

Benefits & Perks

-Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you

-Employee Share Purchase Plan

-Career progression/internal mobility opportunities

-Four employee resource groups to get involved with (the Docebo Women\’s Alliance, PRIDE, BIDOC, and Green Ambassadors)

-WeWork partnership and “Work from Anywhere” program

Hybrid Office Model

We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.

About Docebo

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs ( TSX: DCBO & NASDAQ: DCBO ), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do – Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations

(at) docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.

#J-18808-Ljbffr