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For Companies At a Glance
- Tasks: Support IT services and ensure smooth delivery of end-user computing.
- Company: Join WH Smith, a leading retailer with a commitment to innovation.
- Benefits: Enjoy flexible work options and a collaborative team environment.
- Why this job: Be part of a dynamic team improving tech services that impact daily operations.
- Qualifications: No specific experience required; just a passion for tech and problem-solving.
- Other info: Great opportunity for growth and learning in the IT field.
The predicted salary is between 28800 - 43200 £ per year.
Main Purpose of the Role Supports Service Delivery Managers and Business Relationship Managers in delivery of IT End User Computing (EUC) services enabling WH Smith to operate in line with daily, weekly & seasonal needs Key Accountabilities Service Management: Support the delivery of EUC services, ensuring they meet performance standards and SLAs. Technical Support: Provide support for end-user devices, including video conferencing, tablets, and mobile devices. Incident and Problem Management: Manage and resolve incidents and problems related to EUC services. Configuration and Asset Management: Maintain accurate records of EUC assets and configurations. Process Improvement: Identify and implement improvements to EUC processes and services. Collaboration: Work closely with other IT teams and stakeholders to ensure seamless service delivery. Documentation: Create and maintain documentation for EUC processes, procedures, and configurations. Main Responsibilities Partners with the Service Delivery team to resolve IT Service incidents and issues Investigates and prioritise service and systems exceptions, issues and resolutions Partners with Business Relationship t…
Service Delivery Analyst employer: WHSmith Careers
Contact Detail:
WHSmith Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Analyst
✨Tip Number 1
Familiarize yourself with the specific EUC services that WH Smith utilizes. Understanding their tools and technologies will help you speak confidently about how you can support and improve these services during your interview.
✨Tip Number 2
Highlight any experience you have with incident and problem management frameworks. Be prepared to discuss specific examples of how you've successfully resolved IT service incidents in the past.
✨Tip Number 3
Showcase your ability to collaborate with different teams. Think of instances where you worked cross-functionally to enhance service delivery, as this role emphasizes teamwork with other IT departments.
✨Tip Number 4
Prepare to discuss your approach to process improvement. Have a few ideas ready on how you could identify and implement enhancements to EUC processes at WH Smith, demonstrating your proactive mindset.
We think you need these skills to ace Service Delivery Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Delivery Analyst position. Understand the key accountabilities and responsibilities, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in service management, technical support, or incident management. Use specific examples that demonstrate your ability to meet performance standards and SLAs.
Showcase Collaboration Skills: Since the role involves working closely with other IT teams and stakeholders, make sure to mention any collaborative projects you've been part of. Highlight your communication skills and ability to work in a team environment.
Focus on Process Improvement: If you have experience in identifying and implementing process improvements, be sure to include this in your application. Provide examples of how your contributions led to enhanced service delivery or efficiency.
How to prepare for a job interview at WHSmith Careers
✨Understand the Role
Make sure you have a clear understanding of the Service Delivery Analyst role. Familiarize yourself with the key accountabilities, such as supporting EUC services and managing incidents. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Technical Skills
Be prepared to discuss your technical skills related to end-user devices, including video conferencing tools and mobile devices. Highlight any relevant experience you have in providing technical support and managing configurations.
✨Emphasize Collaboration
Since the role involves working closely with other IT teams and stakeholders, be ready to share examples of how you've successfully collaborated in previous roles. This will show that you can work effectively in a team environment.
✨Discuss Process Improvement
Think about instances where you've identified and implemented process improvements in your past experiences. Be ready to discuss these examples, as they align with the responsibilities of the role and demonstrate your proactive approach.
