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For Companies At a Glance
- Tasks: Lead and manage supply chain operations, logistics, and customer service for an expanding e-bike business.
- Company: Join Leon Cycle, a fast-growing e-bike company with a global presence since 2014.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team driving innovation in the e-bike industry while making a positive impact.
- Qualifications: 10-15 years in operations management, fluent in English and Chinese, with retail or E-Commerce experience.
- Other info: Ideal for hands-on leaders ready to mentor and build a strong operational team.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Leon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website as well as E-Commerce platforms and via our dealers and our own retail stores worldwide.
With strong growth and expansions in place, we are now seeking sales professionals to join us as EU Head of Supply Chain in London. The role will include but not limited to:
- Management and leadership of Leon Cycle operations including but not limited to demand plan, warehouse and logistics and after-sales customer service operations.
- Business partner with BD Managers and Retail Managers across whole of Europe to ensure all supply chain, domestic logistical issues and warehouse operations is running efficiently to support business sales growth
- Business partner with team in China to be up to date on all incoming stocks and inventory, ensure full utilization of warehouse space and ensure accurate inventory count, lead a team of warehouse/logistics specialist if needed
- Build, mentor and lead a team of after-sales customer service support staff to tend to all customer enquiries from B2B (existing and new dealer enquiries), B2C (online E-Commerce and online website enquiries) to ensure 5 star ratings for all customer support and feedbacks.
- Build and establish SOPs and protocols for Customer Support team
- Manage technicians and all inventory returns, escalate any critical returns/faults/product safety issues on a weekly and monthly report to CEO
- Manage any other adhoc operations duties related to supply chain operations as and when needed.
The ideal candidate should exhibit:
- 10-15 years of operations management and support experience with supply chain, logistics, warehouse and after-sales customer support exposures
- Previously worked for a retail / trading and/or E-Commerce business
- Proven ability to lead a team of 10-15 staff
- English and Chinese fluency
- Ability to build, set up, direct and manage a team of operational staff spanning warehouse, logistics, customer support and administration
- Strong leader mindset but with hands-on ability to also handle daily execution if needed
- Has worked in a small to mid size business before who can multi-task
EU-Head of Supply Chain employer: LEON CYCLE
Contact Detail:
LEON CYCLE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EU-Head of Supply Chain
✨Tip Number 1
Familiarise yourself with the e-bike industry and Leon Cycle's specific offerings. Understanding their product range and market position will help you speak confidently about how your experience aligns with their needs during discussions.
✨Tip Number 2
Network with professionals in the supply chain and logistics sectors, especially those who have experience in e-commerce or retail. Engaging with industry contacts can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and past experiences managing teams. Be ready to share specific examples of how you've successfully led operations and improved efficiency in previous roles.
✨Tip Number 4
Demonstrate your fluency in both English and Chinese by preparing to engage in conversations or answer questions in both languages. This will showcase your ability to communicate effectively with the team in China and across Europe.
We think you need these skills to ace EU-Head of Supply Chain
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supply chain management, logistics, and customer support. Use specific examples from your past roles that demonstrate your leadership skills and ability to manage teams effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Leon Cycle. Discuss how your 10-15 years of experience aligns with their needs, particularly in operations management and E-Commerce. Mention your fluency in English and Chinese as a valuable asset.
Showcase Your Achievements: When detailing your work history, focus on quantifiable achievements. For instance, mention how you improved warehouse efficiency or enhanced customer satisfaction ratings in previous roles. This will help demonstrate your impact in similar positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at LEON CYCLE
✨Showcase Your Leadership Skills
As the EU Head of Supply Chain, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples from your past experiences where you successfully managed a team, highlighting your leadership style and how you fostered collaboration.
✨Understand the Supply Chain Landscape
Familiarise yourself with the current trends and challenges in supply chain management, especially in the e-commerce sector. Be ready to discuss how you would address these challenges and improve efficiency within Leon Cycle's operations.
✨Prepare for Technical Questions
Expect questions related to logistics, inventory management, and after-sales support. Brush up on relevant metrics and best practices in these areas, as well as any software or tools you have used in previous roles.
✨Demonstrate Cultural Awareness
Given the international nature of the role, it's important to show your understanding of different cultures, especially if you're working with teams in China and across Europe. Share experiences that highlight your adaptability and communication skills in diverse environments.
