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- Tasks: Lead and manage Soft FM services, ensuring high standards and financial performance.
- Company: Join Compass Group UK&I, a leader in inclusive workplace culture and quality service delivery.
- Benefits: Enjoy a pension scheme, career growth programmes, healthcare access, travel discounts, and wellness classes.
- Why this job: Make a real impact in healthcare while fostering a culture of excellence and teamwork.
- Qualifications: Significant experience in Soft FM management, strong leadership, and financial acumen required.
- Other info: Diversity is our strength; we celebrate unique talents and backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Job Introduction
We are dedicated to delivering high-quality products and services to our clients while fostering a dynamic and inclusive workplace. As we continue to expand, We are looking for experienced and commercially-minded Contract Directors to collaborate with our NHS teams, managing the full Soft Facilities Management (FM) service.
This is a pivotal role, responsible for ensuring the efficient and effective delivery of all soft FM services, including cleaning, catering, portering, and retail operations, while driving financial performance and enhancing customer satisfaction.
This role involves strategic planning, contract negotiation, compliance monitoring and team leadership, fostering a high-performance culture, to ensure that our contracts are managed efficiently and effectively. The ideal candidate will possess a strong background in Soft FM Contract management, excellent negotiation skills, and the ability to work collaboratively with various stakeholders.
Key Responsibilities:
- Commercial Management: Oversee the financial performance of the soft FM and retail operations, including budgeting, forecasting, and cost control, ensuring services are delivered within budget and maximising revenue opportunities.
- Contract Management: Manage and monitor all soft FM and retail contracts, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs).
- Operational Excellence: Lead the day-to-day operations of the soft FM and retail services, ensuring high standards of service delivery, safety, and customer satisfaction.
- Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including hospital management, service providers, and suppliers, ensuring alignment and collaboration.
- Team Leadership: Manage and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.
- Risk Management: Identify and mitigate risks related to service delivery, compliance, and financial performance, ensuring a safe and secure environment for patients, staff, and visitors.
Qualifications and Experience :
- Proven Experience: Significant experience in a senior management role within Soft FM, ideally within a healthcare setting.
- Commercial Acumen: Strong financial management skills with a track record of driving revenue growth and managing budgets effectively.
- Leadership Skills: Demonstrated ability to lead and inspire teams, with excellent communication, negotiation, and interpersonal skills.
- Contract Management: Experience in managing large-scale contracts and service providers, with a focus on quality, compliance, and cost-effectiveness.
- Customer Focus: A commitment to delivering exceptional customer service, with an understanding of the unique challenges of a healthcare environment.
- Problem-Solving: Strong analytical and decision-making skills, with the ability to think strategically and resolve complex issues.
What We Offer:
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
About Us
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive – Diversity is Our Strength!
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Contract Director (London) employer: Compass Group UK & Ireland
Contact Detail:
Compass Group UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Director (London)
✨Tip Number 1
Familiarise yourself with the specific challenges and regulations of the healthcare sector, particularly in Soft Facilities Management. Understanding the unique environment will help you demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals already working in the NHS or similar environments. Attend industry events or join relevant online forums to build connections that could provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in managing large-scale contracts and how you've driven financial performance. Be ready with specific examples that highlight your negotiation skills and successful stakeholder engagement.
✨Tip Number 4
Showcase your leadership style by preparing to discuss how you've developed high-performing teams in the past. Highlight any initiatives you've implemented that fostered a culture of excellence and accountability.
We think you need these skills to ace Contract Director (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Soft FM contract management, focusing on relevant roles and achievements. Use specific examples that demonstrate your financial management skills and leadership abilities.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your strategic planning and negotiation skills, and explain how your background aligns with the company's goals.
Showcase Your Achievements: In both your CV and cover letter, include quantifiable achievements that showcase your ability to drive revenue growth and manage budgets effectively. This could be through successful contract negotiations or improvements in service delivery.
Prepare for Potential Questions: Anticipate questions related to stakeholder engagement and risk management. Be ready to discuss specific scenarios where you successfully led teams or resolved complex issues in a healthcare setting.
How to prepare for a job interview at Compass Group UK & Ireland
✨Showcase Your Experience
Be prepared to discuss your significant experience in Soft FM, especially within a healthcare setting. Highlight specific examples of how you've managed contracts and improved service delivery in previous roles.
✨Demonstrate Financial Acumen
Since the role involves overseeing financial performance, be ready to talk about your budgeting and forecasting skills. Share instances where you successfully maximised revenue opportunities or controlled costs.
✨Emphasise Leadership Skills
This position requires strong leadership abilities. Prepare to discuss how you've led teams in the past, focusing on how you fostered a culture of excellence and accountability among your team members.
✨Engage with Stakeholders
Stakeholder engagement is key in this role. Think of examples where you've built strong relationships with various stakeholders, such as hospital management or service providers, and how that positively impacted service delivery.
