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For Companies At a Glance
- Tasks: Lead multiple stores, ensuring exceptional customer experiences and high team performance.
- Company: Join Blank Street, a vibrant food and beverage brand on a mission to create memorable moments.
- Benefits: Enjoy private health insurance, 33 days annual leave, and exclusive perks like free matcha.
- Why this job: Be part of a dynamic team that values creativity, collaboration, and making someone's day.
- Qualifications: Strong leadership skills and experience in multi-site management are essential.
- Other info: This role offers autonomy and the chance to drive significant growth and innovation.
The predicted salary is between 43200 - 72000 £ per year.
At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading.
Our Values
• DREAM BIG: We embrace new possibilities and perspectives that go beyond the expected.
• START SMALL: We don’t wait for great things to happen – we take small steps that move us forward every day.
• MAKE SOMEONE’S DAY: We live to create moments of joy.
• MOVE AS ONE: We build better when we build together because the best customer experiences takes a team.
Who You Are
You’re a leader first, operator second. You build, develop, and inspire high-performing teams, creating a culture where people feel engaged, empowered, and set up to succeed.
You’re customer-obsessed, ensuring every store delivers warm hospitality, seamless service, and a consistently high standard. You understand that a great customer journey isn’t just about coffee it’s about energy, engagement, and a well-trained team.
You have a sharp commercial mindset and treat P&L ownership as a tool for growth. You make smart, data-driven decisions to increase revenue, optimise costs, and scale operations efficiently.
You thrive in a multi-site environment, leading across multiple locations while ensuring consistency in operations, team development, and customer experience. Whether you’ve led multi-site teams before or have the leadership skills to scale, you know how to empower teams, build strong store cultures, and drive results.
Above all, you take full ownership of your stores, your people, and your results. You don’t just manage you building.
What You’ll Own
Lead First, Operate Second
- Run multiple stores, setting the standard for performance, engagement, and brand excellence.
- Coach, mentor, and develop teams, ensuring every store runs with energy and accountability.
- Drive customer engagement and brand loyalty, making Blank Street a go-to spot in every neighbourhood.
- Own P&L performance, using data to make strategic business decisions.
Build and Grow High-Performing Teams
- Hire, train, and develop top talent, creating clear career pathways.
- Foster a culture of ownership and accountability, ensuring consistency across stores.
- Empower teams with strong leadership, hands-on coaching, and structured development.
Deliver a World-Class Customer Experience
- Set the bar for hospitality and service, ensuring every visit is exceptional.
- Lead NPS improvement initiatives, continuously raising the standard of customer satisfaction.
- Ensure every store reflects the Blank Street brand, from service quality to store design.
Drive Commercial and Financial Success
- Take full P&L ownership, ensuring stores hit sales, labour, and profitability targets.
- Use data-driven strategies to maximise revenue, improve efficiency, and reduce waste.
- Implement sales-driving initiatives that increase customer spend, repeat visits, and brand loyalty.
Ensure Operational Excellence and Compliance
- Execute consistently across stores, maintaining efficiency and structure.
- Build a strong compliance culture, ensuring all health, safety, and food standards are met.
- Refine processes to improve workflow, speed of service, and operational performance.
Be Part of Something Big
- Lead Blank Street’s expansion, overseeing new store openings and scaling operations.
- Work cross-functionally with operations, finance, and people teams to drive innovation and growth.
- Set the pace, inspire teams, and create an environment where people and stores thrive.
This isn’t just a store manager role, it’s an opportunity to lead, scale, and build something bigger.
Availability Requirements
This full-time leadership role requires 40 hours per week across five days. You’ll have the autonomy to manage your schedule while ensuring strong store performance. Peak trading days are typically Friday to Sunday, and being available during these times will be key to supporting your teams when it matters most.
- Private health and dental insurance
- 33 days annual leave
- Exclusive access to our coveted Regulars program – free matcha and more
- A great culture with regular team events, fostering connection, learning, and growth
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Multi-Site General Manager | London London, UK (London) employer: Blank Street, Inc.
Contact Detail:
Blank Street, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Site General Manager | London London, UK (London)
✨Tip Number 1
Familiarise yourself with Blank Street's values and mission. When you understand their commitment to customer experience and team culture, you can tailor your conversations during interviews to reflect how your leadership style aligns with their goals.
✨Tip Number 2
Prepare specific examples of how you've successfully led multi-site teams in the past. Highlight your ability to drive performance and engagement across locations, as this is crucial for the role of a Multi-Site General Manager.
✨Tip Number 3
Showcase your commercial mindset by discussing data-driven decisions you've made that positively impacted P&L. Being able to demonstrate your financial acumen will set you apart from other candidates.
✨Tip Number 4
Emphasise your passion for creating exceptional customer experiences. Share stories that illustrate how you've fostered a culture of hospitality and service excellence in previous roles, as this aligns perfectly with Blank Street's focus on customer satisfaction.
We think you need these skills to ace Multi-Site General Manager | London London, UK (London)
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand Blank Street's core values: Dream Big, Start Small, Make Someone’s Day, and Move as One. Reflect these values in your application to show that you align with their mission.
Tailor Your CV: Make sure your CV highlights your leadership experience, particularly in multi-site management. Use specific examples of how you've built high-performing teams and improved customer experiences in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the food and beverage industry and your commitment to creating exceptional customer experiences. Mention how your skills can contribute to Blank Street's growth and success.
Showcase Data-Driven Decision Making: Since the role requires a sharp commercial mindset, include examples in your application of how you've used data to drive business decisions, optimise costs, and increase revenue in past positions.
How to prepare for a job interview at Blank Street, Inc.
✨Show Your Leadership Skills
As a Multi-Site General Manager, your leadership abilities are crucial. Be prepared to share specific examples of how you've built and inspired high-performing teams in the past. Highlight your coaching and mentoring experiences to demonstrate your commitment to team development.
✨Emphasise Customer Engagement
Blank Street values customer obsession, so be ready to discuss how you've driven customer engagement and loyalty in previous roles. Share strategies you've implemented to enhance the customer experience and how you measure success in this area.
✨Demonstrate Commercial Acumen
With P&L ownership being a key responsibility, come equipped with examples of data-driven decisions you've made that positively impacted revenue and reduced costs. Show that you understand how to use financial metrics to drive business growth.
✨Align with Company Values
Familiarise yourself with Blank Street's values: Dream Big, Start Small, Make Someone’s Day, and Move as One. During the interview, weave these values into your responses to show that you resonate with their mission and culture, and can contribute to their vision.
