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- Tasks: Plan and coordinate technician schedules across the UK, enhancing customer experience.
- Company: Aggreko is a global leader in energy solutions, committed to sustainability and community growth.
- Benefits: Enjoy competitive salary, generous holidays, personal development focus, and paid volunteering time.
- Why this job: Join a supportive team making a real difference while growing your career in a dynamic environment.
- Qualifications: Experience in engineering coordination, knowledge of parts, and strong organisational skills required.
- Other info: We celebrate diversity and encourage everyone to be themselves at work.
The predicted salary is between 28800 - 43200 £ per year.
We\’re the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.
We’re looking for a Technical Service Planner based in either our Lomondgate, Doncaster, Sutton, Swindon, Washington or Widnes depot.
Why Aggreko? Here are some of the perks and rewards.
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A competitive salary and benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)
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Generous holiday entitlement, with option to ‘buy’ or ‘sell‘
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A focus on continued personal development
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Paid time off work for volunteering in the community
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Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle
What you’ll do:
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Plan, coordinate & schedule technicians work around the UK both in depots & on customer sites
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Triage customer calls to determine technical or breakdown support
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Enhance the customer experience by providing regular contact & updates where necessary
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Arrange necessary proactive labour required on customer sites via use of telemetry systems & processes
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Effectively plan resource for retrofit campaigns, considering prioritisation, working to deadlines for completion & considering all requirement details (Parts, skills, restrictions)
You’ll have the following skills and experience:
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Proven experience in engineering/engineering coordination or similar role
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Knowledge of engineering parts & components
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Basic IT proficiency (MS Office, maintenance software, etc.).
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Strong organisational and communication skills.
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Good customer service
Bring your energy. Grow your career.
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Equal employment opportunity
We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Technical Service Planner employer: Aggreko
Contact Detail:
Aggreko Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Planner
✨Tip Number 1
Familiarise yourself with Aggreko's core values and mission. Understanding their commitment to sustainability and community support can help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Technical Service Planner role.
✨Tip Number 3
Brush up on your technical knowledge related to engineering parts and components. Being able to discuss specific examples of your experience in this area will demonstrate your expertise and readiness for the role.
✨Tip Number 4
Prepare to discuss your organisational and communication skills in detail. Think of specific scenarios where you've successfully coordinated projects or improved customer service, as these are key aspects of the Technical Service Planner position.
We think you need these skills to ace Technical Service Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in engineering coordination or similar roles. Emphasise your knowledge of engineering parts and components, as well as any specific IT skills you possess.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Technical Service Planner role at Aggreko. Mention how your organisational and communication skills can enhance customer experience and support the team effectively.
Showcase Relevant Experience: When detailing your work history, focus on experiences that demonstrate your ability to plan and coordinate tasks. Use specific examples where you triaged customer calls or managed technician schedules.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Aggreko
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Technical Service Planner. Familiarise yourself with planning, coordinating, and scheduling technician work, as well as triaging customer calls. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in engineering coordination or similar roles. Highlight specific examples where you've successfully managed resources, dealt with customer service issues, or used engineering parts and components effectively.
✨Demonstrate Communication Skills
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. Be ready to explain how you would enhance the customer experience through regular updates and effective communication.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the tools they use for planning and scheduling. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
