Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operations in a fast-paced fintech, tackling everything from contracts to office logistics.
- Company: Join a rapidly growing B2C fintech that's revolutionising the card and travel space.
- Benefits: Enjoy a hands-on role with direct exposure to founders and major business decisions.
- Why this job: Experience a dynamic environment where no two days are the same and make a real impact.
- Qualifications: Must have B2C fintech experience, strong communication skills, and a hands-on attitude.
- Other info: This role requires 4 days in the London office; flexibility is not an option.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
We're Hiring: Head of Operations | Fintech Scaleup | London (4 Days in office)
If you’re looking for real ownership, huge variety, and the chance to work directly with a founder building something special, this is it.
I know this client exceptionally well. I’ve hired for them six times in the last 18 months! I can confidently say they’re a fast-growing B2C fintech that’s scaling quickly. They’ve built something genuinely different in the card and travel space and are gearing up for their next stage of growth, which includes a planned exit in the next three years.
They’re now hiring their first Head of Operations, but this isn’t your typical HOO job.
This is a hands-on, roll-your-sleeves-up role. You’ll be the founder’s right hand, getting stuck into everything from partner contracts and hiring to office logistics and European expansion plans.
What You’ll Get:
- A true right-hand role to the founder with exposure to every corner of the business
- Direct involvement in European expansion, fundraising, and investor strategy
- A front-row seat as the business scales through major co-brand partnerships
- Huge breadth and variety, no two days will look the same
- The chance to build the operational backbone of a high-growth fintech
- A fast-track to exit in the next 2 to 3 years alongside a chairman with proven scale and exit experience
You’ll Work on Everything, Big and Small:
Big things:
- Negotiating Mastercard and co-brand contracts
- Driving European expansion plans
- Supporting fundraising, investor conversations, and the next investor raise
- Writing proposals for partners, regulators, and shaping key strategic partnerships
- Running hiring processes and shaping the team
- Being everywhere, spinning plates, solving problems
Small things:
- Booking tradespeople, sorting office moves, mounting screens, whatever needs doing
- Chasing suppliers and fixing operational hiccups
- Jumping in on customer support issues when needed
Let’s Be Clear:
- This is a full-on, hands-on role
- Nothing is beneath you here
- If the smaller stuff feels like it’s “not your job,” this won’t be the right fit
But if you love variety, want to genuinely help build a business from every angle, and thrive on getting stuck in, you’ll love this.
What This Role Isn’t:
- It’s not a traditional HOO role with big teams and layers of management
- It’s not flexible or hybrid, this is a minimum 4 days a week in the Central London office
Who Will Love This:
- People who’ve been the go-to person for a founder in a B2C fintech, especially with card experience
- Generalists who thrive in fast-paced, scrappy environments and love figuring things out on the fly
- People who can jump from negotiating VC term sheets to fixing office kit in the same day
- Sharp operators who care about the commercial detail but aren’t precious about what’s on their to-do list
Who This Won’t Suit:
Let’s be upfront:
- If you’re looking for a big team to manage, this probably isn’t what you’re after
- If you need hybrid or remote working, this isn’t the right fit
- If handling the day-to-day details like booking tradespeople, sorting office moves, or jumping into customer issues doesn’t appeal, this won’t be for you
- If you prefer leading from a distance rather than being in the thick of the action, you won’t enjoy this
This is a hands-on, high-ownership role where you’ll get stuck in at every level.
Some people thrive in that. Others don’t, and that’s completely okay.
Must Haves:
- B2C fintech background with card experience (ideally from a startup or scaleup, rather than large corporates)
- Sharp commercial mind, you can read contracts, spot risks, and understand the detail
- Fast learner who thrives on variety and can switch gears quickly
- Strong written and verbal communicator
- Fully hands-on, you love solving problems and getting things done
- Minimum 4 days a week in the London office, no exceptions
If you love getting stuck in, learning fast, and being right at the heart of a growing business, this could be the one.
Even if you don’t tick every single box, if this sounds like your kind of environment, we’d love to hear from you. Apply now.
Head of Operations - B2C Fintech employer: Propel
Contact Detail:
Propel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations - B2C Fintech
✨Tip Number 1
Network with professionals in the B2C fintech space, especially those who have experience with card services. Attend industry events or webinars to connect with potential colleagues and learn more about the company culture.
✨Tip Number 2
Research the company's recent developments and their approach to European expansion. Being knowledgeable about their current projects will help you engage in meaningful conversations during interviews.
✨Tip Number 3
Prepare to discuss your hands-on experience in operations and how you've tackled various challenges in previous roles. Highlight specific examples where you've successfully managed both big projects and smaller tasks.
✨Tip Number 4
Showcase your adaptability and problem-solving skills by sharing stories that demonstrate your ability to switch gears quickly. This role requires a fast learner who thrives in a dynamic environment, so make sure to convey that energy.
We think you need these skills to ace Head of Operations - B2C Fintech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2C fintech, especially any roles where you've worked closely with founders or in hands-on positions. Emphasise your ability to manage both big projects and small tasks.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and adaptability in fast-paced environments, as well as your understanding of the fintech landscape.
Showcase Your Communication Skills: Since strong written and verbal communication is essential for this role, ensure your application is clear, concise, and free of errors. Use professional language while also conveying your personality and passion for the industry.
Highlight Relevant Achievements: Include specific examples of past achievements that relate to the responsibilities of the Head of Operations role. This could be successful negotiations, operational improvements, or contributions to team growth that showcase your capability to thrive in a hands-on environment.
How to prepare for a job interview at Propel
✨Show Your Hands-On Experience
This role is all about getting stuck in, so be ready to share specific examples of when you've rolled up your sleeves and tackled challenges head-on. Highlight your experience in a B2C fintech environment, especially any hands-on roles you've had.
✨Demonstrate Your Commercial Acumen
Since the position requires a sharp commercial mind, prepare to discuss how you've navigated contracts and identified risks in previous roles. Bring examples of how your understanding of the commercial details has positively impacted your past employers.
✨Emphasise Your Adaptability
The fast-paced nature of this role means you'll need to switch gears quickly. Be ready to talk about times when you've successfully adapted to changing circumstances or taken on unexpected tasks, showcasing your ability to thrive in a scrappy environment.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, both in writing and verbally. Prepare to discuss how you've effectively communicated with various stakeholders in the past.
