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- Tasks: Lead the onboarding experience for users across web and mobile applications.
- Company: Join a dynamic team in Nottingham focused on enhancing digital user journeys.
- Benefits: Enjoy hybrid work options and a collaborative, innovative environment.
- Why this job: Make a real impact by improving user engagement and satisfaction.
- Qualifications: 3-6 years in Product Ownership, with strong analytical and communication skills.
- Other info: Experience with Agile methodologies and product analytics tools is essential.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Job Title: Product Owner – Onboarding Experience
Location: Nottingham, Hybrid
Employment Type: Contract
Job Summary:
We are looking for an experienced and customer-obsessed Product Owner – Onboarding Experience to lead the vision, strategy, and delivery of seamless user onboarding journeys across our digital platform. This role will work cross-functionally with UX, engineering, marketing, and customer success teams to ensure users achieve "first value" quickly and stay engaged.
Key Responsibilities:
Product Ownership:
Own the end-to-end onboarding experience for new users across web and mobile applications, including setup flows, guided tours, help wizards, and contextual tips.
Requirement Gathering:
Collaborate with stakeholders, users, and internal teams to collect requirements and translate them into well-defined product features and user stories.
Customer Journey Design:
Map user onboarding journeys, identify friction points, and create solutions that reduce drop-off and improve activation and adoption rates.
Backlog Management:
Define and maintain a prioritized product backlog focused on onboarding enhancements and integrations with CRM, support, and analytics systems.
Agile Delivery:
Work closely with Scrum teams to deliver features iteratively. Lead sprint planning, backlog grooming, and user story refinement sessions.
Data-Driven Decisions:
Use data analytics, user feedback, and A/B testing to validate onboarding features and continuously improve onboarding KPIs (e.g., time to first value, activation rate).
Stakeholder Communication:
Act as the bridge between tech teams and business stakeholders. Provide regular updates and ensure alignment with business goals.
Required Skills & Experience:
3–6 years of experience in a Product Owner or Product Manager role, preferably in a SaaS or digital product environment.
Proven experience designing or optimizing user onboarding experiences.
Deep understanding of Agile/Scrum methodologies and backlog management tools (e.g., Jira, Azure DevOps).
Strong analytical skills with experience in product analytics tools like Mixpanel, Amplitude, or Google Analytics.
UX/UI sensibility and experience collaborating with design teams.
Excellent communication, stakeholder management, and presentation skills.
Bachelor's degree in Computer Science, Business, or related field (MBA is a plus).
Product Owner employer: N Consulting Global
Contact Detail:
N Consulting Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner
✨Tip Number 1
Familiarise yourself with Agile methodologies and tools like Jira or Azure DevOps. Being able to speak the language of Agile will show us that you can hit the ground running and effectively manage the product backlog.
✨Tip Number 2
Brush up on your data analytics skills, especially with tools like Mixpanel or Google Analytics. Demonstrating your ability to make data-driven decisions will be crucial in showcasing how you can improve onboarding KPIs.
✨Tip Number 3
Prepare to discuss your experience in designing user onboarding journeys. Think about specific examples where you've identified friction points and implemented solutions that enhanced user engagement.
✨Tip Number 4
Showcase your communication skills by being ready to explain complex concepts simply. As a Product Owner, you'll need to bridge the gap between tech teams and stakeholders, so practice articulating your thoughts clearly.
We think you need these skills to ace Product Owner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Product Owner, especially in onboarding and user experience. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating seamless user experiences. Mention specific examples of how you've improved onboarding processes in previous roles and how you can bring that expertise to this position.
Showcase Your Analytical Skills: Include examples of how you've used data analytics to drive decisions in product development. Mention any tools you're familiar with, such as Mixpanel or Google Analytics, to show your technical proficiency.
Highlight Agile Experience: Emphasise your experience with Agile methodologies and backlog management. Provide examples of how you've successfully led sprint planning and collaborated with cross-functional teams to deliver product features.
How to prepare for a job interview at N Consulting Global
✨Showcase Your Product Ownership Experience
Be prepared to discuss your previous roles as a Product Owner or Product Manager. Highlight specific projects where you successfully led onboarding experiences, focusing on the strategies you implemented and the results achieved.
✨Demonstrate Your Understanding of User Journeys
Familiarise yourself with customer journey mapping techniques. During the interview, be ready to explain how you identify friction points in user onboarding and propose solutions that enhance user engagement and reduce drop-off rates.
✨Emphasise Data-Driven Decision Making
Prepare examples of how you've used data analytics to inform product decisions. Discuss any experience you have with tools like Mixpanel or Google Analytics, and how you've leveraged A/B testing to optimise onboarding features.
✨Communicate Effectively with Stakeholders
Since this role requires collaboration across various teams, practice articulating your communication style. Be ready to share instances where you successfully bridged the gap between technical teams and business stakeholders, ensuring alignment with goals.
