General Manager, Build to Rent (London)

About the roleOur Build to Rent team at the John Lewis Partnership is growing, with the addition of our fourth site in Stratford! As the General Manager, you will oversee the overall experience for all stakeholders linked to the Build to Rent (BTR) site. Your role involves managing the finances of the development, ensuring services align with the business plan and investor expectations. Your responsibilities include surpassing customer expectations, enhancing the resident experience, and promoting the John Lewis Build to Rent brand through communication and events. You will provide insights to the BTR Operations team, engage residents, and foster lease renewals by maintaining an engaging atmosphere. Managing building operations, ensuring compliance, overseeing maintenance, and proposing enhancements are key aspects of your role. Collaborating with on-site Partners, you will uphold high standards for apartments and communal areas. Guiding and supervising on-site Partners to enhance efficiency, service quality, and personal development is crucial for delivering exceptional service.

• Expected salary – £44,600 – £50,000 (dependent on experience).

• Contract type – This position is a permanent contract.

• Location – This role will be based at our Build to Rent site in Stratford, London, not at our John Lewis store in Stratford.

• Working pattern – This role will work 37.5 hours per week, Monday – Friday. Evening/weekend working may be required from time to time to support the needs of the business.

• This role will require you on occasion to be on call during which time you will need to be flexible in response to any call outs. On call hours will be agreed with you in advance and guidance regarding on call time will be provided.

Key responsibilities

• Leading the delivery of high quality customer service and resident engagement including complaint and dispute resolution in a timely manner.

• Responsibility for all Health & Safety and Statutory compliance on site including implementing and refreshing a fire strategy to agreed protocols.

• Overall responsibility for operations and service delivery on site, maintaining the highest levels consistently.

• Input on all marketing strategies and channels to achieve maximum return and leverage.

• Managing and meeting agreed development budget targets, exerting budget control including identification of opportunities for additional or enhanced income streams, cost efficiencies, budget savings and value add.

Essential skills/experience you'll need

• Sufficient experience in a residential related asset or property management position is essential – PRS, BTR, PBSA etc

• Experience operating in a commercial environment including budget responsibility

• Ability to use initiative, self motivate and work with minimal supervision

• Good knowledge and previous experience of residential property repair and refurbishment.

• A hands on attitude

Desirable skills/experience you may have

• Strong leadership skills with evidence of managing and supporting teams, including training, recruitment and performance management

• ARLA/Propertymark qualified, if not already qualified, commitment to becoming qualified within 6 months

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About The Partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

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