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- Tasks: Welcome clients, manage appointments, and support healthcare teams daily.
- Company: Join Performance Optimal Health, a leader in health and wellness services.
- Benefits: Enjoy competitive pay, medical benefits, 401K match, and discounts.
- Why this job: Be part of a passionate team dedicated to empowering clients' health journeys.
- Qualifications: Customer service skills and a commitment to learning are essential.
- Other info: Opportunity for growth and a fun, supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
Performance Optimal Health is a total health and wellness organization dedicated to helping people live better lives. We offer a wide range of services that focus on exercise, nutrition, recovery, and stress management. Our team of highly trained professionals is committed to providing exceptional care and enhancing the client experience. At Performance Optimal Health, we prioritize quality and strive to create the best possible outcomes for each client.
As a Front Desk Coordinator, you will play a pivotal role in our organization. You will work closely with our Physical Therapy, Wellness, Client Success, and Billing Teams to ensure the smooth operation of our front desk and provide outstanding service to our clients. We are seeking a passionate, client service-oriented individual who shares our dedication to health and wellness. In this role, you will help empower our clients to live better lives by assisting our healthcare professionals and creating a warm and welcoming environment for everyone.
Responsibilities:
– Greet guests, provide site tours, and answer phone calls and email requests
– Become an ambassador of the Performance Optimal Health brand, knowledgeable about our history, services, brand standards, programs, and pricing
– Perform general administrative tasks, including data entry, printing/faxing/scanning, and scheduling appointments
– Ensure compliance with HIPAA and other regulations by obtaining client signatures, collecting co-payments, and updating health records in our Electronic Medical Record (EMR) system
– Maintain a clean, organized, and welcoming workspace with great attention to detail
– Collaborate closely with all team members to ensure a high-quality client experience and efficient operations
– Address client questions and concerns in a timely manner, escalating issues as needed
– Ability to work cross-functionally among different departments and teams – Perform related duties as required
Bonus Qualifications:
– Experience with Mindbody Online and Electronic Medical Record (EMR) systems
– Calendar management and scheduling experience
– Exceptional customer service skills
– Strong work ethic and a commitment to learning and growth
– Excellent interpersonal skills and the ability to create a welcoming environment
– Strong organizational and administrative skills
– Quick learner and self-starter
– Ability to handle multiple tasks and prioritize effectively
– Strong verbal and written communication skills
Benefits at a full-time status:
- Competitive Rate of Pay
- Medical/Dental/Vision
- 401K+ Match
- Growth potential within the organization.
- Access to facilities at all locations.
- Internal and external discounts.
- Fun atmosphere
- Continuing education stipend
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
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Front Desk/Healthcare Coordinator employer: Performance Optimal Health
Contact Detail:
Performance Optimal Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk/Healthcare Coordinator
✨Tip Number 1
Familiarise yourself with Performance Optimal Health's services and values. Understanding their approach to health and wellness will help you connect with the team and demonstrate your passion for client care during any interactions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to articulate your thoughts clearly and warmly will be crucial when greeting clients and addressing their needs at the front desk.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will highlight your ability to handle the busy environment of a front desk coordinator effectively.
✨Tip Number 4
Network with current or former employees of Performance Optimal Health if possible. They can provide insights into the company culture and expectations, which can give you an edge in understanding what they value in a candidate.
We think you need these skills to ace Front Desk/Healthcare Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Front Desk/Healthcare Coordinator position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for health and wellness, as well as your customer service skills. Mention specific experiences that demonstrate your ability to create a welcoming environment and work collaboratively with teams.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved administrative tasks, customer service, or healthcare coordination. Include any experience with EMR systems or calendar management, as these are valuable for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this position.
How to prepare for a job interview at Performance Optimal Health
✨Know the Company Inside Out
Before your interview, make sure to research Performance Optimal Health thoroughly. Understand their services, mission, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Front Desk Coordinator, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled client inquiries or resolved issues. Highlight your ability to create a welcoming environment.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage multiple tasks and prioritise effectively. You might even want to share specific tools or methods you use to stay organised.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work cross-functionally. Think of situations where you collaborated with different teams or dealt with challenging clients, and be prepared to explain your thought process.
