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For Companies At a Glance
- Tasks: Manage customer queries and ensure a top-notch service experience.
- Company: Join an award-winning UK retailer known for premium sports products.
- Benefits: Enjoy competitive salary, bonuses, employee discounts, and a casual work environment.
- Why this job: Be part of a dynamic team that values collaboration and personal growth.
- Qualifications: Experience in customer service with strong communication and problem-solving skills required.
- Other info: Flexible hours with some weekend availability; regular team socials and events.
The predicted salary is between 24000 - 28800 £ per year.
Job Description
We are delighted to be recruiting on behalf of a dynamic and rapidly expanding retailer in the premium sports brand. Our client is an award-winning, UK-based brand with a global customer base, known for offering exclusive products.
They are now looking for a passionate and experienced Customer Success Specialist to join their dedicated team and play a key role in delivering world-class customer service. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is excited by the prospect of helping build a global brand.
About the Role
This is a senior, hands-on position ideal for someone with proven experience in high-performance customer service roles. You’ll be responsible for owning the customer journey, managing queries end-to-end, and ensuring every interaction leaves a lasting positive impression.
Key Responsibilities:
- Responding promptly and professionally to customer queries via email, phone, and messaging platforms
- Managing and resolving customer complaints efficiently, always aiming for a positive outcome
- Maintaining the brand’s excellent customer satisfaction ratings
- Building strong, lasting relationships with both new and existing customers
- Monitoring order fulfilment and resolving delivery issues with couriers
- Updating and managing customer data accurately
Ideal Candidate Profile
- Strong background in customer service, ideally in a senior or fast-paced environment
- Excellent communication and problem-solving skills
- A self-starter who takes ownership of customer issues and follows through to resolution
- Flexible and willing to go the extra mile to deliver an exceptional service
- Passionate about sport and excited to contribute to the growth of a premium brand
Company Values
The team operates with a clear set of values at its core:
- Respect and collaboration
- High energy and a positive mindset
- Personal responsibility and ownership
- A commitment to going above and beyond
- A team-first attitude and open, honest feedback
What’s on Offer
- Competitive salary of £30,000 – £36,000 per annum
- Performance-based bonus scheme
- Clear opportunities for career progression
- Supportive and ambitious team culture
- Free on-site parking
- Casual dress and modern working environment
- Regular company events and team socials
- Employee discounts on premium products
- Company pension scheme
Working hours: Monday to Friday, 8-hour shifts. Some weekend availability may be required.
Ready to take the next step in your career?
Apply now to be part of an ambitious team building something special.
Customer Success Manager TCL:45685 employer: The Candidate Recruitment Agency
Contact Detail:
The Candidate Recruitment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager TCL:45685
✨Tip Number 1
Familiarise yourself with the brand's values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This shows that you're not just looking for a job, but are genuinely interested in contributing to their vision.
✨Tip Number 2
Prepare specific examples from your past experiences that highlight your problem-solving skills and ability to manage customer relationships. Be ready to discuss how you’ve turned challenging situations into positive outcomes, as this is crucial for a Customer Success Manager role.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, and they might even offer tips on how to stand out during the hiring process.
✨Tip Number 4
Stay updated on industry trends and the latest developments in customer service technology. Being knowledgeable about tools and strategies that enhance customer experience can set you apart as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Customer Success Manager TCL:45685
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in fast-paced environments. Use specific examples that demonstrate your problem-solving skills and ability to manage customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and sports. Mention how your values align with the company's commitment to respect, collaboration, and personal responsibility.
Showcase Relevant Experience: In your application, emphasise any previous roles where you managed customer relationships or resolved complaints. Highlight your ability to maintain high customer satisfaction ratings and your experience with order fulfilment.
Prepare for Potential Questions: Think about common interview questions related to customer service scenarios. Be ready to discuss how you've handled difficult situations and what strategies you use to ensure a positive customer experience.
How to prepare for a job interview at The Candidate Recruitment Agency
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to resolve customer issues or enhance their experience.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled challenging customer situations in the past. Highlight your ability to think on your feet and provide solutions that not only resolve the issue but also leave the customer satisfied.
✨Emphasise Team Collaboration
Since the company values a team-first attitude, be ready to talk about how you've worked effectively within a team. Share instances where collaboration led to improved customer outcomes or enhanced team performance.
✨Research the Brand and Its Values
Familiarise yourself with the brand's mission and values before the interview. Be prepared to discuss how your personal values align with theirs and how you can contribute to building their global presence.
