Executive Director, Client Operations (London)

The Executive Operations Director at OMD EMEA is a pivotal role in the Sony Pictures Entertainment central team, with overall responsibility for driving operational best practice within our central OMD EMEA team, and across all local markets in our remit (and beyond).

This role works closely with 41 incumbent local markets, with support from the Managing Partner. We have had the Sony Pictures business for 20 years at OMD and are looking for someone who can be part of a collaborative team, helping us elevate our client service even more. You will be part of a large Central team in London, with two direct reports. We are passionate about film and entertainment with a huge global presence – this really is a fantastic opportunity for an Operations Director who is looking to make their mark on a global business and help drive positive change. You will get to join our Sony Screening events too!

This role will be responsible for streamlining and enhancing local market workstreams, improving process efficiencies, recommending new ways of working, evolving central-to-local templates, and elevating the client servicing in our local markets. We want to enable, inspire, and celebrate great work within the Sony Pictures network and the Operations Executive Director will work to curate and socialise examples of best-in-class work that raises the floor of excellence across our network of local markets.

Specific areas of responsibilities involve:

• Local market media operational and media planning support
• Overall Governance
• Commercial management
• Drive Network capability
• Operational support to client and OMD operations teams

About You:

• Excellent understanding of the core functioning of media, with greater knowledge preferred (Strategy, Digital, Buying).
• Previous experience and successful track record in a Media operational and/ or Media account management role, as well as demonstrated competence handling clients in the day-to-day flow of work, and ability to run productive meetings with senior stakeholders
• Gravitas to mandate and execute required change across all central and local teams.
• Be highly organised, and proactively manage workloads to ensure market output is delivered on time, is 100% accurate and to the highest standard.
• Experience working with multiple markets and implementing central processes locally.
• Likes solving problems and looking for creative ways to improve existing processes.
• Comfortable with both project management (particularly in agile ways of working) and delivering hands-on as required.
• Ability to take unstructured work and build out a defined, documented, and replicable process, both solo and alongside a wider team depending on the nature of the task,
• High degree of numeracy, particularly relating to budget setting and commercial alignment, along with an ability to be analytical with data in this context.
• High degree of competence on core Microsoft suite.
• Experience working within project management systems, e.g., Trello/Jira/Hive a significant advantage.
• Experience in automating processes, via automation technologies, when needed.

About the Agency:

At OMD EMEA, we strive to deliver on our promise of ‘ better decisions, faster ‘ for our clients, partners and all 6,000+ OMDers across our region every day. As part of the world’s largest media network, our business is staging experiences for consumers who have more choice and less attention than ever before. The key to the process is empathy. Empathy to see the world through the eyes of the consumer, to recognise the needs of our clients and to identify aspirations of our talent.

Learn Fast, Act Fast. To help navigate the road to a ‘new normal’, learning from, and acting upon data signals at scale and speed is crucial. Visit Why OMD? to learn more about our unique Act Fast Framework.

Our working pattern for colleagues is to be present in the office three days a week at our offices in London with the other days available to work remotely. Let us know if you have any questions about our working pattern as part of your application and interview process.

Flexible Working

At Omnicom Media Group, we are committed to supporting flexibility for our peoplewhile fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working. Our standard working hours are 9:30 – 17:30, but we offer the ability to flex around core hours of 10:30 – 16:30 to give our people flexibility on how they manage their working day, whether that’s in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30.

We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best – both in their careers and in their lives outside of work.

Be Your Best

We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at beyourbest@omnicommediagroup.com to let us know how we can support you.

Diversity, Equity & Inclusion at OMG

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.

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