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For Companies At a Glance
- Tasks: Lead delivery operations and ensure client satisfaction across multiple projects.
- Company: Join a fast-growing Microsoft Dynamics 365 Business Central partner.
- Benefits: Enjoy a competitive salary, hybrid work model, and growth opportunities.
- Why this job: Shape the future of service delivery in a collaborative and innovative environment.
- Qualifications: 8+ years in leadership roles with deep D365 Business Central knowledge required.
- Other info: This is a key role during a crucial growth period for the company.
The predicted salary is between 60000 - 84000 £ per year.
Job Description
Service Delivery Director – Dynamics 365 Business Central
Salary: Circa £100k + benefits
South East – Hybrid (2 days/month in-office)
We’re working with a fast-growing Microsoft Dynamics 365 Business Central partner that’s on the hunt for a Service Delivery Director to lead their delivery operations and scale their consulting function in line with rapid business growth.
This is a key leadership role, you’ll have full responsibility for delivery strategy, operational performance, and client satisfaction across consulting, development, and project management teams.
What You’ll Be Doing:
🔹 Define and implement the end-to-end service delivery strategy in alignment with business goals.
🔹 Lead and mentor delivery managers, consultants, developers, and PMs across multiple concurrent client projects.
🔹 Ensure on-time, high-quality project execution that meets budgetary, SLA, and client satisfaction benchmarks.
🔹 Build scalable delivery frameworks and best practices to support expansion and future growth.
🔹 Work closely with finance and commercial leadership to manage budgets, resource allocation, and P&L responsibilities.
🔹 Act as a key stakeholder in client relationships—resolving escalations, understanding needs, and ensuring long-term value.
🔹 Support pre-sales engagements with delivery insights and resource planning.
What We’re Looking For:
✔️ 8+ years of leadership experience within a D365 Business Central Microsoft partner or Consultancy.
✔️ Deep understanding of Dynamics 365 Business Central/ NAV (MUST HAVE).
✔️ Proven success in scaling delivery teams and driving profitability.
✔️ Strong grasp of delivery methodologies (Agile, Waterfall, Hybrid).
✔️ Exceptional stakeholder management, people leadership, and commercial acumen.
This role offers a rare opportunity to shape the delivery model of a respected Microsoft partner during a crucial period of growth. You’ll have the autonomy to build, lead, and refine a high-performing team all while being part of a collaborative and forward-thinking business.
If you’re a senior delivery leader who thrives on impact and transformation – this one’s for you.
Service Delivery Director (Dynamics 365BC) employer: Conspicuous
Contact Detail:
Conspicuous Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Director (Dynamics 365BC)
✨Tip Number 1
Network with professionals in the Microsoft Dynamics community. Attend relevant events, webinars, or meetups to connect with others who work in similar roles. This can help you gain insights into the industry and potentially lead to referrals.
✨Tip Number 2
Showcase your leadership experience by sharing specific examples of how you've successfully scaled delivery teams in previous roles. Be prepared to discuss your approach to mentoring and developing talent during interviews.
✨Tip Number 3
Familiarise yourself with the latest trends and best practices in service delivery methodologies, especially Agile and Waterfall. Being able to speak knowledgeably about these frameworks will demonstrate your expertise and readiness for the role.
✨Tip Number 4
Prepare to discuss your experience with client relationship management. Think of examples where you've resolved escalations or improved client satisfaction, as this is a key aspect of the Service Delivery Director role.
We think you need these skills to ace Service Delivery Director (Dynamics 365BC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience specifically within Dynamics 365 Business Central. Emphasise your achievements in scaling delivery teams and driving profitability, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate your understanding of the service delivery strategy and how you plan to implement it. Mention your experience with Agile and Waterfall methodologies, and how they can benefit the company.
Showcase Stakeholder Management Skills: Provide examples in your application that demonstrate your exceptional stakeholder management and people leadership skills. This could include specific situations where you resolved escalations or built strong client relationships.
Highlight Relevant Experience: Ensure you detail your 8+ years of leadership experience within a D365 Business Central Microsoft partner or consultancy. Use metrics to showcase your success in previous roles, such as project execution rates and client satisfaction scores.
How to prepare for a job interview at Conspicuous
✨Showcase Your Leadership Experience
As a Service Delivery Director, your leadership experience is crucial. Be prepared to discuss specific examples of how you've led teams in the past, particularly in a Dynamics 365 Business Central environment. Highlight your ability to mentor and develop others, as this role requires strong people leadership skills.
✨Demonstrate Your Understanding of D365
Make sure you have a deep understanding of Dynamics 365 Business Central and its functionalities. Be ready to answer technical questions and provide insights on how you've successfully implemented or managed projects using this platform. This will show your expertise and commitment to the role.
✨Discuss Delivery Methodologies
Familiarise yourself with various delivery methodologies such as Agile, Waterfall, and Hybrid. Be prepared to discuss how you've applied these methodologies in previous roles to ensure successful project execution. This knowledge will be key in demonstrating your strategic approach to service delivery.
✨Prepare for Stakeholder Management Questions
Given the importance of stakeholder management in this role, think of examples where you've successfully managed client relationships and resolved escalations. Be ready to discuss how you ensure client satisfaction and long-term value, as this will be a significant part of your responsibilities.
