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- Tasks: Lead a team to deliver top-notch customer service and maintain product quality.
- Company: Join BUBBLE CITEA, a beloved local bubble tea brand focused on quality and customer satisfaction.
- Benefits: Enjoy free bubble tea on breaks, staff discounts, and career progression opportunities.
- Why this job: Be part of a supportive family environment that values your growth and creativity.
- Qualifications: Experience in fast-paced food/beverage settings and a positive, energetic attitude are preferred.
- Other info: Flexible hours including evenings and weekends; TikTok content creation involved!
The predicted salary is between 24000 - 36000 £ per year.
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BUBBLE CITEA is a locally renowned bubble tea brand. We aim to keep our core value of high-quality drinks, outstanding customer service, cleanliness and hygiene. We are looking for those who love customer service to join our bubble tea family and deliver excellent customer experiences to ensure high level of customer satisfaction. Lastly, creating a Family environment within the workplace is one of our key values , so our customers and employees are extremely valuable to us. To show how much we value our employees, we focus and invest on your career development and promotion. So, if you are looking for a career and not just a job, you are in the right place!
OUR MISSION
Continuously innovate, improve our services and products to create the most memorable and happy experience for our precious customers.
WE ARE LOOKING FOR
- Supervisor (Minimum 25/30 hours per week)
YOU WILL
- Be part of a support network working alongside the Store Manager
- Contribute to a teamwork environment by helping in problem-solving, customer relationships, and product quality
- Ensure product quality and customer service are met company standard
- Lead team members to maintain the cleanliness and upkeep of our kiosks
- Protect employees and customers by providing a safe and clean store environment
- Ensure operate efficiently and effectively by bubble baristas to accomplish daily duties
- Be responsible for protecting the store assets by following procedures for safety, stock handling, security, maintenance, and cash handling
- Remain calm & observant during busy periods or under unforeseeable situations and deploy the team members to ensure best customer experiences
- Manage and create content for the TikTok
- Complete the reasonable tasks that assigned by the company
YOU ARE
- Ideally have experience in driving a high sales-focused culture in fast-paced food/beverage industry
- Be able to work flexible hours, including evenings, weekends or holidays
- Legally eligible to work in the UK
- An energetic person with positive thinking, with a ‘can do’ attitude
- Maintain regular and consistent attendance and punctuality
- Willing to learn new skills and share your knowledge with our customers & the team
WE WILL
- Amazing opportunities for career progression
- Treat you a free bubble tea drink on breaks during the shift
- Offer you staff discount scheme on our lovely bubble tea drinks
- Provide you with great training to ensure you fit into the team as quickly as possible
- Strive to provide numerous opportunities to help your grow while being a part of BUBBLE CITEA
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Supervisor employer: Bubble CiTea
Contact Detail:
Bubble CiTea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with BUBBLE CITEA's values and mission. Understanding their commitment to high-quality drinks and outstanding customer service will help you align your responses during the interview, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Highlight any previous experience in the food and beverage industry, especially in roles that required teamwork and customer interaction. Be ready to share specific examples of how you've contributed to a positive customer experience or resolved issues in a fast-paced environment.
✨Tip Number 3
Prepare to discuss your leadership skills and how you can motivate a team. Since the role involves supervising others, think of instances where you've successfully led a group or helped create a supportive work environment.
✨Tip Number 4
Show your enthusiasm for social media, particularly TikTok, as managing content is part of the job. Think of creative ideas you could bring to the table that would engage customers and promote BUBBLE CITEA effectively.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with BUBBLE CITEA's core values, such as high-quality service and creating a family environment. Reflect these values in your application to show you align with their mission.
Tailor Your CV: Highlight any relevant experience in customer service or the food and beverage industry. Emphasise your ability to work in a fast-paced environment and your leadership skills, as these are crucial for the Supervisor role.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for customer service and teamwork. Mention specific examples of how you've contributed to a positive work environment or improved customer experiences in previous roles.
Showcase Your Social Media Skills: Since managing TikTok content is part of the job, include any relevant experience you have with social media. Share examples of successful campaigns or content you've created that could resonate with BUBBLE CITEA's audience.
How to prepare for a job interview at Bubble CiTea
✨Show Your Passion for Customer Service
Make sure to express your love for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Teamwork Skills
Since the role involves contributing to a teamwork environment, be prepared to discuss how you have successfully collaborated with others in past jobs. Highlight any experiences where you helped solve problems as a team.
✨Emphasise Cleanliness and Hygiene
Given the importance of cleanliness in this role, mention your understanding of hygiene standards and how you’ve maintained a clean work environment in previous positions. This shows you align with the company's core values.
✨Be Ready to Discuss Social Media Content Creation
As managing TikTok content is part of the job, think about creative ideas you could bring to the table. Prepare to discuss any relevant experience you have with social media or content creation that could benefit the brand.
