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For Companies At a Glance
- Tasks: Visit customers in London or Croydon, conduct claims assessments, and provide outstanding service.
- Company: Join Direct Line Group, a leading insurance provider focused on customer care and innovation.
- Benefits: Enjoy a 9% pension contribution, annual bonuses, company car, and generous holidays.
- Why this job: Make a real impact by helping customers in need while developing your skills in a supportive environment.
- Qualifications: Experience in loss adjusting, strong insurance knowledge, and a full UK driving licence required.
- Other info: Flexible working options and a commitment to diversity make DLG a great place to thrive.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Field Loss Adjuster
London or Croydon Area
Full Time, Permanent Position
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you\âll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
What you\âll be doing
We are currently in the market for a Loss Adjuster â a homeâbased position, visiting our customers in the London or Croydon area. Postcodes covered include: CR, BR, GU, RG, PO, and SO. To be considered, you must have a full UK driving licence and reside within this region, as completing customer visits will be an integral part of your role.
Reporting directly to the Field Manager you\âll:
Conduct field visits to support customers, including those in vulnerable situations and adâhoc cases
Review digital evidence submitted via our online claims portal
Represent DLG during surge events using our Surge Support Vehicle, supporting PR opportunities identified by the Press Office
Take ownership of Home, SME & Commercial claims, including complex or highâvalue cases under supervision when above authority
Deliver outstanding customer service, helping to achieve marketâleading Net Promoter Scores
Support Disaster Restoration and Recovery teams by validating field claims and ensuring costâeffective indemnity solutions
Recommend optimal settlement routes, using supply chain options where appropriate
Support complaint resolution by facilitating field visits and handling informal complaints directly
Determine and advise on rectification works, acting as a technical point of contact for scope variations
Carry out investigations to assist with potential subrogated recoveries
Collaborate with Operational teams and offer guidance to officeâbased claims handlers
Provide technical support to Area Managers and help maintain relationships with the Home Repair Network
Adhere to compliance and regulatory standards, including Consumer Duty, GDPR, policy cover, indemnity, and reserving
Track and deliver on key business metrics and risk responsibilities within the DLG risk framework
Continuously develop your own technical expertise and knowledge of insurance practices
What you\âll need
Proven experience in fieldâbased loss adjusting across Home, SME, and Commercial property claims
Strong understanding of insurance principles, policy interpretation, and coverage assessment
Excellent knowledge of buildings and contents quantum and current construction methods
Confident in creating repair propositions and negotiating settlements
Located in and/or around the London area, as this is where your customers will be based and your onâsite visits will take place
Full UK driving licence and flexibility to travel as required
Benefits
9% employerâcontributed pension
Annual company bonus of up to 10%
Company car
50% off home, motor and pet insurance, plus Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plugâin hybrid car in a taxâefficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we\âve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best â whatever that looks like â and offering real choice, flexibility, and a greater workâlife balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They\âre about recognising who you are and the life you live.
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\âre delighted to feature as one of the UK\âs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you\âre more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Hours: 35 hours
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Field Loss Adjuster - London or Croydon Area employer: Direct Line Group Careers
Contact Detail:
Direct Line Group Careers Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Field Loss Adjuster - London or Croydon Area
â¨Tip Number 1
Familiarise yourself with the specific postcodes mentioned in the job description. Understanding the local area will not only help you during customer visits but also demonstrate your commitment to the role and your potential employer.
â¨Tip Number 2
Brush up on your knowledge of insurance principles and loss adjusting practices. Being well-versed in these areas will allow you to speak confidently about your expertise during any interviews or discussions with our team.
â¨Tip Number 3
Network with professionals in the insurance and loss adjusting field. Engaging with others in the industry can provide valuable insights and may even lead to referrals, increasing your chances of landing the job with us.
â¨Tip Number 4
Prepare to discuss your experience with complex claims and customer service scenarios. Highlighting your ability to handle challenging situations will showcase your suitability for the role and align with our commitment to outstanding customer service.
We think you need these skills to ace Field Loss Adjuster - London or Croydon Area
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights relevant experience in field-based loss adjusting, particularly in Home, SME, and Commercial property claims. Use specific examples to demonstrate your understanding of insurance principles and your ability to negotiate settlements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your familiarity with the London or Croydon area and how your skills align with the responsibilities outlined in the job description, such as conducting field visits and delivering outstanding customer service.
Showcase Your Technical Expertise: Highlight any technical knowledge you have regarding buildings, contents quantum, and current construction methods. This will show that you are well-equipped to handle the complexities of the role and can provide valuable insights during investigations.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the field of loss adjusting.
How to prepare for a job interview at Direct Line Group Careers
â¨Know Your Claims
Familiarise yourself with the types of claims you'll be handling, especially in Home, SME, and Commercial property. Be prepared to discuss your previous experiences and how they relate to the role.
â¨Demonstrate Customer Focus
Since customer service is key, think of examples where you've gone above and beyond for clients. Highlight your ability to support vulnerable customers and resolve complaints effectively.
â¨Showcase Technical Knowledge
Brush up on your understanding of insurance principles, policy interpretation, and current construction methods. Be ready to explain how this knowledge will help you in the role.
â¨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Prepare scenarios where you had to negotiate settlements or create repair propositions, and explain your thought process.
