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For Companies At a Glance
- Tasks: Lead technical assessments and manage repairs to ensure high-quality service delivery.
- Company: Join Camden, a forward-thinking council dedicated to social change and community well-being.
- Benefits: Enjoy flexible working, 27 days annual leave, and a fantastic pension scheme.
- Why this job: Make a real impact in construction quality while collaborating with diverse teams.
- Qualifications: Technical expertise in construction, strong customer service skills, and a full UK driving licence required.
- Other info: We encourage applications from diverse backgrounds to foster an inclusive workplace.
The predicted salary is between 42000 - 49000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Job Description
Salary: £48,969 – £55,797
Grade: Level 4 Zone 2
Location: Holmes Road, NW5 3AP
Contract Type: Permanent
Hours: 36, Full Time
Closing Date: Monday 21st July at 23:59
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We\’re home to the most important conversations happening today and we\’re making radical social change a reality, so that nobody gets left behind. Here\’s where you can help decide a better future for us all.
What You\’ll Be Doing
We are looking for a Repairs Manager to join our team, reporting directly to the Repairs Operations Manager. In this role, you will act as a supervisor, leveraging your technical expertise to ensure our Latent Defect Resolution Services are consistently delivered to the highest standards. You will conduct technical assessments to validate potential latent defects, including in-person inspections when necessary. Your role will involve carrying out intrusive surveys on building fabric, mechanical, and plumbing defects in residents\’ homes, gathering relevant data, and producing clear and precise defect reports. You will manage and control remedial works, ensuring effective technical solutions are implemented, and challenge contractors to ensure compliance with project specifications, standards, and quality requirements.
Your responsibilities will also include attending site visits with contractors and stakeholders to investigate defects and submit detailed technical reports. You will survey roofs, identify defects, and provide comprehensive reports outlining findings and recommended solutions. Conducting pre-, during-, and post-inspections of properties to ensure the quality of contractors\’ work will be part of your routine, as well as issuing defect lists where needed and ensuring delivery within agreed timescales and standards.
You will track and manage all latent defect cases using the internal defect tracking system, maintaining up-to-date records to support weekly review meetings. Collaboration will be key, as you work closely with the Repairs and CIP teams to coordinate related works and liaise with consultants, warranty providers, manufacturers, and suppliers. Additionally, you will respond to customer queries and complaints in a professional and timely manner and assist with administrative tasks, including invoice processing. If you are a proactive and detail-oriented professional with a proven track record in technical expertise and customer service excellence, we would love to hear from you. Join us and make a significant impact in ensuring the quality and reliability of our services. Apply now to become a part of our dynamic team!
To view the Job Profile, please click HERE or copy and paste the below URL into your browser:
All About You
To find out more about what it is like to work at Camden, meet some of our People by visiting \’ \’.
We are looking for a candidate with excellent technical knowledge and interpersonal skills, capable of working both independently and collaboratively. You should have extensive experience in identifying and managing build defects, along with a proven ability to handle customer complaints professionally and effectively. A strong technical understanding of construction methods, processes, building regulations, and relevant health and safety standards is essential.
You should be skilled in conducting surveys and producing detailed technical reports, and capable of carrying out roof inspections and working safely at height. Experience in Aftercare or defects management is preferred. Strong planning and organisational abilities, with a proactive approach to task management, are crucial for this role. Proficiency in IT, including Microsoft Excel and the full Microsoft Office suite, is required. A full UK driving licence is also necessary.
If you have a passion for ensuring quality and reliability in construction and are looking for a role where you can make a significant impact, we would love to hear from you.
What We Offer
At Camden, you\’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.
Visit \’ \’ for more details.
Inclusion and Diversity
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.
To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit
Anonymised Application – in keeping with Camden\’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at or post to 5 Pancras Square, London, N1C 4AG,
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Repairs Manager employer: LONDON BOROUGH OF CAMDEN
Contact Detail:
LONDON BOROUGH OF CAMDEN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Manager
✨Tip Number 1
Familiarise yourself with Camden's values and mission. Understanding their commitment to community and social change will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of Camden, especially those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Brush up on your technical knowledge related to building regulations and defect management. Being able to discuss specific examples from your experience will demonstrate your expertise and confidence in the field.
✨Tip Number 4
Prepare questions that reflect your interest in the role and the organisation. Asking insightful questions about their projects or challenges they face will show your enthusiasm and proactive approach.
We think you need these skills to ace Repairs Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in repairs management, technical assessments, and customer service. Use specific examples that demonstrate your expertise in identifying and managing building defects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for quality in construction and your proactive approach to task management. Mention how your skills align with the responsibilities of the Repairs Manager role and express your enthusiasm for contributing to Camden's mission.
Highlight Technical Skills: In your application, emphasise your technical knowledge of construction methods, building regulations, and health and safety standards. Include any relevant certifications or training that support your qualifications for the role.
Showcase Interpersonal Skills: Since the role requires collaboration and customer interaction, provide examples of how you've effectively handled customer complaints and worked with teams. This will demonstrate your ability to communicate and resolve issues professionally.
How to prepare for a job interview at LONDON BOROUGH OF CAMDEN
✨Showcase Your Technical Expertise
As a Repairs Manager, your technical knowledge is crucial. Be prepared to discuss specific examples of how you've identified and managed building defects in the past. Highlight your experience with conducting surveys and producing detailed reports.
✨Demonstrate Strong Interpersonal Skills
This role requires excellent customer service skills. Be ready to share instances where you've effectively handled customer complaints or collaborated with contractors and stakeholders. Show that you can communicate clearly and professionally.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle specific defect scenarios or manage a challenging project. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Camden's Values
Research Camden's commitment to inclusion and diversity. Be ready to discuss how your values align with theirs and how you can contribute to their mission of making a positive impact in the community.
