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For Companies At a Glance
- Tasks: Be the brand ambassador, maximising sales and enhancing customer relationships.
- Company: Join the iconic Prada Group, a leader in luxury fashion since 1913.
- Benefits: Enjoy a creative environment with diverse teams and opportunities for professional growth.
- Why this job: Experience the luxury retail world while building lasting client connections.
- Qualifications: Passion for luxury, excellent communication skills, and retail experience preferred.
- Other info: Work in a vibrant store atmosphere on New Bond Street.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
JOB PURPOSE
To be the “ambassador” who conveys the Brand’s philosophy and values. As such, to be responsible for maximising the sales performance by fostering the relationship with the customer and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.
RESPONSIBILITIES
- Welcome and serve the customer, providing an excellent in-store experience at all times.
- Demonstrate brand and product knowledge, based upon the training programme provided, as well as keeping up to date with the luxury environment and competitors.
- Proactively deliver the Brand’s selling ceremony, maximising sales opportunities in order to achieve store sales target and KPIs.
- Maintain and develop client relationships through an individual approach, leveraging Customer Relationship Management and digital tools.
- Deal effectively with customer queries and after sales care, liaising with the line manager when necessary.
- Maintain the sales floor and visual display to a high standard in line with Brand guidelines.
- Follow the Company operational guidelines, policies and stock procedures.
KNOWLEDGE AND SKILLS
Passion for building long-lasting relationships with clients and peers
Problem solving, curiosity and interest in luxury/fashion
Experience in a luxury or premium retail environment
Being able to work in team, as well as alone
Excellent communication and interpersonal skills
Passion and knowledge of the shoemaking industry and affinity with the Brand
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Senior Client Advisor Church\'s New Bond Street employer: PradaGroup
Contact Detail:
PradaGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor Church\'s New Bond Street
✨Tip Number 1
Familiarise yourself with Church's brand history and values. Understanding their heritage and commitment to craftsmanship will help you convey the brand's philosophy effectively during interviews.
✨Tip Number 2
Showcase your passion for luxury retail by staying updated on current trends in the fashion industry. Being knowledgeable about competitors and market dynamics can set you apart as a candidate who truly understands the environment.
✨Tip Number 3
Prepare to discuss your experience in building client relationships. Think of specific examples where you've successfully fostered loyalty and provided exceptional customer service, as this aligns closely with the role's responsibilities.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing scenarios where you've effectively handled customer queries or challenges in a retail setting. This will show your ability to maintain high standards of service under pressure.
We think you need these skills to ace Senior Client Advisor Church\'s New Bond Street
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Church's and the Prada Group. Highlight your understanding of their philosophy, values, and the luxury market in your application to show your genuine interest.
Tailor Your CV: Ensure your CV reflects relevant experience in luxury retail or client advisory roles. Emphasise skills such as relationship building, problem-solving, and communication that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and the shoemaking industry. Use specific examples from your past experiences to demonstrate how you can contribute to maximising sales performance.
Showcase Your Customer Service Skills: In your application, provide examples of how you've successfully managed customer relationships and resolved queries in previous roles. This will highlight your ability to deliver an excellent in-store experience.
How to prepare for a job interview at PradaGroup
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Church's and the luxury fashion industry during the interview. Share specific examples of how you connect with the brand's philosophy and values, as this will demonstrate your alignment with their mission.
✨Demonstrate Your Customer Relationship Skills
Prepare to discuss your experience in building long-lasting relationships with clients. Highlight any previous roles where you successfully fostered customer loyalty and provided exceptional service, as this is crucial for the Senior Client Advisor position.
✨Know the Competition
Research other luxury brands and their offerings. Being knowledgeable about competitors will show that you are proactive and understand the market landscape, which is essential for maximising sales performance.
✨Prepare for Scenario Questions
Anticipate questions that may ask how you would handle specific customer situations or challenges on the sales floor. Practising your responses will help you convey your problem-solving skills and ability to provide a unique in-store experience.
