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- Tasks: Lead the UK Retail Operations team, ensuring flawless store standards and executing exciting in-store projects.
- Company: Join Charlotte Tilbury Beauty, a revolutionary brand transforming the global beauty industry since 2013.
- Benefits: Enjoy flexible hybrid work, 25 days holiday, wellness perks, and a generous product discount.
- Why this job: Be part of a dynamic team driving innovation and excellence in beauty retail with a magical culture.
- Qualifications: Experience in beauty operations, project execution, budget management, and strong communication skills required.
- Other info: Open to diverse backgrounds; we value skills over experience.
The predicted salary is between 36000 - 60000 £ per year.
About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.
About the role
Charlotte Tilbury understands the power of makeup like no-one else. With over 25 years at the forefront of the makeup industry working with the world’s A-list models, celebrities and designers, Charlotte has poured her best-kept secrets into an edited but ‘all you need’ skincare, make-up and fragrance collection.
The UK Permanent Retail Operations & Maintenance Manager is a key role to lead the Operations team, reporting into the Head of UK Retail, Education, Pro and Operations working closely alongside the UK Retail and Field team, Commercial Team and the Global Store design teams & our external vendor partners. A fast-paced & exciting role, ensuring all elements of our store look flawless and all instore projects are executed across both our existing & expanding estate across the UK.
As a UK Retail Operations & Maintenance Manager you will
Maintenance
- Oversee the instore standards of maintenance for VM & Store Design across the UK estate
Communication
- Oversee the retail communication channels strategy of what, why, when and how to ensure a seamless communication strategy for all retail and field teams.
- Budget Management
- Own the forecast and budget cycle to ensure Retail Ops budget delivers to the project and EBITA target
- Identify opportunities for costing efficiencies
- Oversee the vendor management and approval process
Health and Safety
- Manage the Health and Safety procedure and process in line with latest Government and Industry guidance
- Represent retail within the Health and Safety company forums to highlight industry standards, potential risks and solutions
Store Operations
- Identify opportunities for operations excellence and ways of working across the retail and field team
- Identify opportunities for enhance customer experience and present this to the business for approval
- Create and implement industry leading creative solutions ensuring seamless operation instore and head office delivering number 1 sales, number 1 team and number 1 for experience
Projects
- Oversee/Lead on all omnichannel retail impacting projects relating to operational efficiency, retail excellence and customer experience ensuring a successful cross functional project team delivering a successful project to the set KPIs
- Build business casing for projects for approval and sign off & defining project KPIs
People/Team
- Lead and build the Retail Operations function to be the go-to department for operational excellence and setting the global standard
- Define the Retail Operations Strategy and communicate this to the wider business
- Develop the retail operations executive in personal and profession development
About you
- Operations experience within the beauty/fashion industry (sufficient/relevant experience)
- Experience executing in store projects
- Experience working with and understanding fixture technical drawings
- Experience with supplier management
- Experience with communicating and working collaboratively with retailers
- Confident with budget management and daily financial tasks such as PO raising
- A reactive and flexible attitude towards tasks
- Able to flourish in an autonomous environment
- Excellent skills in Microsoft Office, Word, PowerPoint, Outlook, Excel
- Must be open to travel in UK
- Highly organised and able to prioritise workload effectively whilst maintaining exceptional attention to detail
Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.
Why join us?
- Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
- We’re a hybrid model with flexibility, allowing you to work how best suits you
- 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
- Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
- Financial security and planning with our pension and life assurance for all
- Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
- Bring your furry friend to work with you on our allocated dog friendly days and spaces
- And not to forget our generous product discount and gifting!
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees – and the candidates that take part in our recruitment process.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
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UK Retail Operations Manager employer: Charlotte Tilbury Beauty
Contact Detail:
Charlotte Tilbury Beauty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Retail Operations Manager
✨Tip Number 1
Familiarise yourself with Charlotte Tilbury's brand values and mission. Understanding their commitment to empowering individuals through beauty will help you align your responses during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Network within the beauty industry, especially with professionals who have experience in retail operations. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Research the latest trends in retail operations and customer experience within the beauty sector. Being knowledgeable about current innovations and challenges will allow you to speak confidently about how you can contribute to Charlotte Tilbury's success.
✨Tip Number 4
Prepare examples of your past experiences that showcase your operational excellence and project management skills. Be ready to discuss specific instances where you've improved processes or enhanced customer experiences, as these are key aspects of the role.
We think you need these skills to ace UK Retail Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations within the beauty or fashion industry. Emphasise any specific projects you've executed in-store and your familiarity with supplier management.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and how your skills align with the role. Mention your ability to manage budgets and your experience with health and safety procedures, as these are key aspects of the position.
Showcase Your Communication Skills: Since the role involves overseeing retail communication strategies, provide examples of how you've successfully communicated with teams in previous roles. Highlight any experience you have in leading cross-functional projects.
Highlight Your Organisational Skills: Given the fast-paced nature of the role, demonstrate your organisational abilities. Share instances where you've effectively prioritised tasks while maintaining attention to detail, especially in a dynamic environment.
How to prepare for a job interview at Charlotte Tilbury Beauty
✨Showcase Your Operations Experience
Make sure to highlight your relevant experience in operations within the beauty or fashion industry. Be prepared to discuss specific projects you've executed in-store and how they contributed to operational excellence.
✨Demonstrate Budget Management Skills
Since budget management is a key part of this role, come ready to discuss your experience with financial tasks like PO raising and managing budgets. Share examples of how you've identified cost efficiencies in previous roles.
✨Communicate Effectively
Effective communication is crucial for this position. Prepare to explain how you've successfully collaborated with various teams and external vendors in the past. Think of specific instances where your communication skills led to successful project outcomes.
✨Emphasise Your Flexibility and Organisation
Charlotte Tilbury values a reactive and flexible attitude. Be ready to share examples of how you've adapted to changing circumstances in fast-paced environments while maintaining exceptional attention to detail and organisation.
