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- Tasks: Lead daily operations at a vibrant 3,500 capacity arena, ensuring unforgettable experiences.
- Company: Join ATG Entertainment, a leader in live entertainment, known for exceptional performances and hospitality.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and inclusivity.
- Why this job: Be part of a passionate team creating memorable events while promoting an inclusive culture.
- Qualifications: Experience in venue management or operations is essential; leadership skills are a must.
- Other info: We support diversity and welcome applications from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Summary
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality.
More Details
Head of Venue Operations
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
Sitting in the heart of the Copr Bay development, Swansea Building Society Arena is a landmark 3,500 capacity multi-purpose indoor arena which opened its doors in March 2022. Hosting some of the most recognised names in live music, comedy and theatre, the fully-modular arena also hosts e-sports, conferences and events.
The Head of Venue Operations , reporting to the Venue Director and a member of the senior leadership team, will oversee the day-to-day running of the Arena on an operational basis. Working within strict staffing budgets and retail KPIs, you will create a first-class customer experience for visitors attending performances, conferences, and events. You will be responsible for the Customer Experience and Food & Beverage teams, managing a key income stream, and working collaboratively to maximize opportunities while delighting audiences and maintaining all relevant health and safety standards.
Interested? Please click on the link to view our full Job Description!
We are a Disability Confident Committed Employer, actively supporting people with disabilities and long-term health conditions to feel supported, engaged, and able to fulfill their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who wish to participate in the scheme and demonstrate in their application that they meet the essential criteria for the role. If we receive more applications than we can reasonably interview, we will retain applications for the next available interview opportunity where possible.
If you\’d like to discuss accessibility prior to applying, please review our job description where you will find a contact email address to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
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Head of Venue Operations employer: ATG Entertainment
Contact Detail:
ATG Entertainment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Venue Operations
✨Tip Number 1
Familiarise yourself with the specific operations of multi-purpose venues like the Swansea Building Society Arena. Understanding how different events are managed and the unique challenges they present will give you an edge in interviews.
✨Tip Number 2
Network with professionals in the live entertainment industry. Attend events, join relevant online forums, and connect with people on LinkedIn to gain insights and potentially get referrals for the Head of Venue Operations role.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you've successfully managed teams and improved customer experiences. Be ready to provide examples of how you’ve handled operational challenges in high-pressure environments.
✨Tip Number 4
Research ATG Entertainment's values and recent projects. Tailoring your conversation during interviews to reflect their mission and demonstrating your passion for live entertainment can significantly enhance your candidacy.
We think you need these skills to ace Head of Venue Operations
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Head of Venue Operations. Review the job description carefully and note any specific skills or experiences that are highlighted.
Tailor Your CV: Customise your CV to reflect your relevant experience in venue operations, customer service, and team management. Highlight any achievements that demonstrate your ability to create exceptional customer experiences and manage budgets effectively.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for live entertainment. Mention specific examples of how you've successfully managed operations in similar environments and how you can contribute to the success of the Swansea Building Society Arena.
Highlight Inclusivity and Accessibility: Since the company values inclusivity, mention any experience you have in creating accessible environments or working with diverse teams. This will show that you align with their commitment to being a Disability Confident Committed Employer.
How to prepare for a job interview at ATG Entertainment
✨Understand the Venue's Vision
Before your interview, take some time to research ATG Entertainment and their mission. Familiarise yourself with their landmark venues and the types of performances they host. This will help you align your answers with their vision and demonstrate your enthusiasm for the role.
✨Showcase Your Leadership Skills
As the Head of Venue Operations, you'll be leading teams across various departments. Prepare examples from your past experiences that highlight your leadership style, how you've managed budgets, and how you've improved customer experiences. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Emphasise Customer Experience
Since this role focuses on creating a first-class customer experience, think about how you can contribute to this goal. Prepare to discuss strategies you've implemented in previous roles to enhance customer satisfaction, especially in a live event setting. Highlight any relevant metrics or feedback you've received.
✨Prepare Questions About Health and Safety Standards
Health and safety are crucial in venue operations. Prepare thoughtful questions about the company's approach to maintaining these standards. This shows your commitment to ensuring a safe environment for both staff and visitors, which is essential in the live entertainment industry.
