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For Companies At a Glance
- Tasks: Support security operations and maintain compliance while collaborating with various teams.
- Company: Join Synthesia, a leading AI video platform transforming communication for over 60,000 businesses.
- Benefits: Enjoy remote work options, competitive salary, stock options, and generous leave policies.
- Why this job: Make a real impact in a fast-growing AI unicorn while learning from experienced professionals.
- Qualifications: Comfortable with technical concepts, experience in security, and familiarity with compliance frameworks required.
- Other info: Work in a hybrid or fully remote environment with a culture focused on building and collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Remote (EU/UK) or Hybrid in London, Copenhagen, or Amsterdam
Team: Corporate Security – Trust Operations
At Synthesia, we’re changing the way people communicate with video. Gone are the days of expensive cameras, studios, and actors — with our AI video platform, anyone can create professional videos in minutes. We’re used by over 60,000 businesses, from startups to the world’s biggest brands. And we’re just getting started.
As our team and customer base grow, we need to make sure our security and compliance efforts scale with us. That’s where you come in.
The role
We’re looking for a Trust Operations Analyst to join our Corporate Security team .
You’ll help us keep Synthesia secure and audit-ready by supporting our internal and external trust operation efforts. This includes working with standards like ISO 27001, ISO 42001, SOC 2 and CSA STAR, while also interfacing with customers where necessary. In short, everything that is necessary to earn and maintain customer trust in our security and privacy.
This is a hands-on, cross-functional role that combines audit support, vendor and customer security engagements, and internal process development. You’ll work closely with experienced security professionals, as well as colleagues in Sales, Legal, Product & Engineering gaining deep exposure to a modern SaaS security landscape.
You don’t need to be a compliance expert, but if you have a solid background in security, are eager to learn, and are ready to be bold and take ownership, this role offers a great opportunity to grow quickly and actually have a real impact in a hypergrowth AI unicorn.
What you’ll be doing
- Supporting Sales and Legal teams by being a SME of all things security
- Maintaining and improving our internal security policies and processes
- Supporting evidence collection, documentation, and stakeholder coordination
- Collaborating with engineering, product, legal, and others to keep us all aligned
- Getting involved in risk assessments and tracking mitigation efforts
- Keep us on track and aligned with various frameworks (ISO 27001, ISO 42001, SOC 2, etc.)
- Exploring other certifications and frameworks as the business evolves
We’d love to hear from you if you:
- Are comfortable navigating technical concepts and asking insightful, well-informed questions
- We seek someone with technical aptitude. You don\’t need to be an expert programmer, but should be comfortable writing a simple Python script when needed
- Understand and have experience as a user of various AI, LLMs, and Coding agents tools
- Have experience within security, risk and compliance
- Are confident engaging with customers, providing clear and professional support both in writing and during live meeting s
- Understand how cloud environments work — especially AWS
- Can work independently and proactively troubleshoot issues before escalating with clear, thoughtful, and specific questions
- Are organised, detail-oriented and communicate clearly and respectfully, whether you\’re writing documentation or collaborating with a team
- Have worked in a fast-growing startup or SaaS company
- Have supported or participated in an external audit before
- Work and incorporated AI into your work habits
- Have experience with frameworks like ISO 27001, SOC 2, or ISO 42001
- Have used compliance tools like Vanta , Drata , or similar platforms
- Know what Okta, Wiz, and Github are
Our culture
At Synthesia we’re passionate about building, not talking, planning or politicising. We strive to hire the smartest, kindest and most unrelenting people and let them do their best work without distractions.
A hybrid or remote-friendly environment for candidates based in Europe. You can work fully remote if you\’re not local to an office or hybrid from London, Amsterdam or Copenhagen offices.
A competitive salary + stock options
️25 days of annual leave + public holidays (plus the option to take 5 days unpaid leave and carry 5 days over)
You will join an established company culture with optional regular socials and company retreats
Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
You can participate in a generous recruitment referral scheme if you help us to hire
The equipment you need to be successful in your role
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Trust Operations Analyst employer: synthesia.io
Contact Detail:
synthesia.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trust Operations Analyst
✨Tip Number 1
Familiarise yourself with the key security frameworks mentioned in the job description, such as ISO 27001 and SOC 2. Understanding these standards will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Engage with online communities or forums related to security and compliance. This will help you stay updated on industry trends and best practices, which can be valuable during discussions with the team at Synthesia.
✨Tip Number 3
Prepare to discuss your experience with cloud environments, particularly AWS. Being able to articulate your understanding of how these systems work will show that you're ready to tackle the technical aspects of the role.
✨Tip Number 4
Practice articulating your thoughts clearly and professionally, especially when discussing complex topics. This will be crucial when engaging with customers and collaborating with various teams within Synthesia.
We think you need these skills to ace Trust Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security, risk, and compliance. Emphasise any familiarity with frameworks like ISO 27001 or SOC 2, as well as your technical skills, such as writing Python scripts.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Synthesia's mission that resonate with you and how your background aligns with their needs in trust operations.
Showcase Your Communication Skills: Since the role involves engaging with customers and collaborating with various teams, highlight your ability to communicate clearly and respectfully. Provide examples of how you've successfully navigated complex discussions in previous roles.
Demonstrate Proactivity: Illustrate your proactive approach to problem-solving in your application. Share instances where you've identified issues and taken initiative to resolve them, especially in fast-paced environments like startups or SaaS companies.
How to prepare for a job interview at synthesia.io
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of what a Trust Operations Analyst does. Familiarise yourself with the key responsibilities mentioned in the job description, such as supporting Sales and Legal teams, maintaining security policies, and collaborating with various departments.
✨Showcase Your Technical Aptitude
Be prepared to discuss your experience with technical concepts, especially related to security frameworks like ISO 27001 and SOC 2. If you have any experience writing simple scripts or using compliance tools, make sure to highlight that during the interview.
✨Prepare for Customer Engagement Scenarios
Since the role involves engaging with customers, think of examples where you've provided clear and professional support. Be ready to demonstrate your communication skills and how you handle customer inquiries or concerns.
✨Demonstrate Proactive Problem-Solving
The company values independent workers who can troubleshoot issues before escalating them. Prepare to discuss situations where you've identified problems early and taken initiative to resolve them, showcasing your detail-oriented and organised approach.
