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For Companies At a Glance
- Tasks: Manage over 100 accounts and ensure customer success through effective communication and strategy.
- Company: Join Synthesia, a leading AI video platform transforming content creation for top brands worldwide.
- Benefits: Enjoy competitive salary, stock options, private medical insurance, and generous leave policies.
- Why this job: Be part of an innovative team shaping the future of video communication in a fun culture.
- Qualifications: 3+ years in Sales/Customer Success with experience in Enterprise SaaS and strong negotiation skills.
- Other info: Opportunity for significant career growth in a fast-paced, unicorn start-up environment.
The predicted salary is between 36000 - 60000 £ per year.
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video .
Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now….
Meet Synthesia
We\’re on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it\’s for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers , what 1,200+ people say on G2 and being named as one of the \”Top Startups to Bet Your Career On\” in 2025!
In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we’ve raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.
The role…
- Manage a large portfolio of accounts (>100 accounts) and work with the commercial team to create a cohesive renewal experience for customers
- Maintain and report an accurate rolling 90-day forecast of renewals and accurately forecast renewal pricing, timing, and risks
- Actively engage with key decision-makers to identify customer requirements, agree on contract terms and uncover roadblocks to ensure on-time commitments
- Achieve customer goals and address concerns in short-term interactions
- Work with customers either in 1:1 engagements for high-impact objectives or by running 1:many success programs to impact target customer groups
- Contribute to the creation of digital CS playbooks and email sequences to drive user activation
- Follow the digital CS practices and strategy for each customer based on data analysis and the customer\’s needs
- Leverage tools, technology to deliver value and increase adoption of multiple accounts at once through 1:many programs, such as designing and launching email campaigns, creating new collateral, and hosting office hours
- Use data to identify risk or opportunity and segment a large book of business
- Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions
- Represent the voice of the customer and influence the product development roadmap
- Work closely with Finance and Legal teams to ensure all contracts are accurate
About you…
- 3+ years of Sales / Customer Success / Account Management experience, preferably within an Enterprise SaaS organization
- Solid understanding of Enterprise SaaS application,specifically Customer Success Platforms such as Gainsight, ChurnZero, Vitally etc.
- Consistent track record of achieving personal and team goals
- History of thriving in a rapidly-changing environment
- Ability to grow business in a strategic manner, i.e. process oriented Experience managing a large volume of accounts
- Background in scaled program management, or building playbooks and campaigns in sales or customer success platforms
- Track record of prioritizing high volume accounts at different stages in the life cycle Strong negotiation skills
The good stuff…
In addition to being a part of a great team, working in a fun and innovative environment, we offer…
A competitive salary + stock options in our fast-growing Series D start-up.
Private Medical Insurance (London)
Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
25 days of annual leave + public holidays in the country where you are based.
Cycle to work scheme (London).
Fun culture with regular socials.
Pension contribution/salary sacrifice. (London)
A brand new computer + monitor and an additional home office set-up budget.
A huge opportunity for career growth as you’ll help shape a market-defining product.
Location : London Preferably
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Digital Customer Success Manager London employer: synthesia.io
Contact Detail:
synthesia.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Customer Success Manager London
✨Tip Number 1
Familiarise yourself with the latest trends in AI and video production. Understanding how these technologies are shaping customer success will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the SaaS and customer success space. Attend industry events or webinars to connect with others who work at companies like Synthesia, as personal referrals can significantly boost your chances of landing an interview.
✨Tip Number 3
Prepare to discuss specific metrics and achievements from your previous roles. Being able to quantify your success in managing accounts and driving customer satisfaction will make you stand out as a candidate who can deliver results.
✨Tip Number 4
Research Synthesia's current customer success strategies and be ready to share your ideas on how to enhance them. Showing that you've done your homework and have innovative suggestions can set you apart from other applicants.
We think you need these skills to ace Digital Customer Success Manager London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Sales, Customer Success, or Account Management, especially within Enterprise SaaS. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Synthesia and its mission. Mention specific aspects of the company that resonate with you and how your skills can contribute to their goals.
Showcase Relevant Achievements: When detailing your experience, focus on quantifiable achievements. For example, mention how you successfully managed a large portfolio of accounts or improved customer satisfaction scores in previous roles.
Prepare for Questions: Anticipate questions related to your experience with Customer Success Platforms and your approach to managing multiple accounts. Be ready to discuss how you would handle challenges and drive user activation.
How to prepare for a job interview at synthesia.io
✨Understand the Company and Its Mission
Before your interview, take some time to research Synthesia and its mission to simplify video production. Familiarise yourself with their products and how they are transforming communication in businesses. This will help you align your answers with their goals and demonstrate your genuine interest.
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous experience in Sales, Customer Success, or Account Management. Highlight specific examples where you've successfully managed a large portfolio of accounts and achieved customer goals. Use metrics to quantify your success whenever possible.
✨Demonstrate Your Data-Driven Approach
Since the role involves using data to identify risks and opportunities, be ready to explain how you've used data analysis in past roles. Discuss any tools or platforms you've worked with, such as Gainsight or ChurnZero, and how they helped you drive user activation and engagement.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer concerns. Think of examples where you've navigated challenges or roadblocks in customer relationships, and be ready to explain your thought process and the outcomes.
