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- Tasks: Lead the Inflight Retail team to enhance airline retail strategies and implement innovative solutions.
- Company: Join easyJet, a leading low-cost airline focused on revolutionising in-flight retail experiences.
- Benefits: Enjoy competitive salary, bonus potential, flexible working, and discounted travel for friends and family.
- Why this job: Be part of a vibrant culture that values innovation and offers opportunities for impactful change.
- Qualifications: Experience in commercial growth, technology delivery, and e-commerce; aviation background is a plus.
- Other info: Hybrid working policy allows 60% of the month spent with colleagues.
The predicted salary is between 36000 - 60000 £ per year.
Job Description – Product Lead – In Flight Retail (16112)
Job Description
Description
The Job – Product Lead – In Flight Retail
The Team
easyJet wants to continue building the world’s leading airline retail offering and we are looking for someone to come and join our ambitious team.The Inflight Retail team sits within our commercial function, and is tasked with delivering a completely integrated retail strategy that delivers to the bottom line. We want to stay ahead of the latest consumer trends in food & beverage and relevant consumer goods. We seek to identify and implement technology disruption and build strong brand & retail partnerships. All of this within the unique and intense retail environment that is a low cost airline operation.
The Job
We are reviewing the fundamental technologies and processes that power our IFR programme. This is a complex ecosystem that stretches across multiple partners and internal / external processes to deliver both day to day operations and data, as well as unlock future growth opportunities into new channels.
Sitting within the IFR commercial team, this role will act as a the business product owner working within the core cross functional team looking to design and implement our future ecosystem. This will include working with internal and external commercial and operational partners to inform the detail of the programme requirements, and implications for ongoing processes. You will navigate the complexity of multiple stakeholder needs and support fast and effective implementation of the programme, identifying relevant trade-offs and prioritisations.
You will immerse yourself in the detail of how we deliver a uniquely successful IFR programme to understand the nuance of decisions to enable a high impact change programme.
Looking beyond immediate requirements, this role will define future new platform growth opportunities, inspiring the business to support targeted investment and building into our future roadmap
Requirements of the Role
How you will do it:
You will act as the commercial lead in our IFR change programme, through RfP and then eventual integration to go-live, you will also work with digital and IT teams in designing and executing future growth opportunities.
You will provide commercial oversight to the programme, balance the needs of customer with commercial, operational, technical, people and cost impacts and collaborate to identify the optimum solutions.
Leading the input of commercial requirements, both for short term and future roadmap, you will evaluate vendor fit based on commercial requirements (incl. customer experience, profitability, impact into wider business functions) you will also support financial and commercial assessments for key decisions, including recommendations to progress implementation activity and preparation for resourcing meetings (e.g. Investco) from a commercial perspective
You will utilise data in all of your decision making and identify any potential opportunities to test alternative scenarios in A/B type testing to optimise customer attraction and conversion
In this role you will also lead cross-functional working groups to deliver IFR channel improvements & innovations. This includes a broad set of internal and external stakeholders that stretch across commercial, technology, operations, finance, customer experience, marketing
What you will need to do the role:
You will have broad strategic and commercial acumen and experience working on complex technology anchored delivery programmes and proven history of effecting high impact change through multi-functional working groups along with proven experience owning and driving commercial growth and change through technology in a consumer facing context (e.g., retail, FMCG). Aviation experience is helpful, but not essential
Experience of growing e-commerce channels with associated understanding of managing the necessary marketing activity to maximise sales is essential along with Good numeracy and analytics to support data and evidence based decision making
You will also have the ability to network and drive change across multiple departments, working with peers across other functions to ensure that best practice is shared and strong customer empathy and experience is considered throughout.
What you’ll get in return:
At easyJet, we pride ourselves on a vibrant and inclusive workplace culture that supports and rewards innovation and excellence. We offer:
· Competitive base salary with up to 20% bonus potential.
· 25 days holiday, pension scheme, life assurance, and a flexible benefits package.
· Discounted staff travel scheme for friends and family
· Annual credit for discount on easyJet holidays
· ‘Work Away’ scheme, allowing you to work abroad for 30 days a year
· Electric vehicle lease salary sacrifice scheme
Location & Hours of Work
We operate a hybrid working policy of 60% of the month spent with colleagues.
We look forward to your application and the possibility of you flying high with our team!
Application Process:
Interested candidates should apply through our careers portal.
Reasonable Adjustments:
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
#LI-CH1 #LI-HYBRID
Business Area
Business Area
Commercial
Primary Location
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Product Lead – In Flight Retail employer: easyJet Airline Company PLC
Contact Detail:
easyJet Airline Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Lead – In Flight Retail
✨Tip Number 1
Familiarise yourself with the latest trends in inflight retail and consumer behaviour. Understanding what customers are looking for in terms of food, beverage, and retail products will help you demonstrate your knowledge during discussions with the hiring team.
✨Tip Number 2
Network with professionals in the aviation and retail sectors. Attend industry events or join relevant online forums to connect with others who have experience in inflight retail. This can provide you with valuable insights and potentially useful contacts.
✨Tip Number 3
Prepare to discuss your experience with cross-functional teams and how you've successfully navigated complex projects. Be ready to share specific examples that highlight your ability to balance commercial needs with operational requirements.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you've used data to drive decisions in previous roles. Think of examples where your data-driven approach led to successful outcomes, especially in a retail or consumer-facing context.
We think you need these skills to ace Product Lead – In Flight Retail
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and requirements of the Product Lead – In Flight Retail position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing complex technology delivery programmes and driving commercial growth. Use specific examples from your past roles that demonstrate your strategic and commercial acumen.
Showcase Data-Driven Decision Making: Since the role requires strong analytical skills, include instances where you've used data to inform decisions or optimise processes. Mention any experience with A/B testing or similar methodologies to illustrate your ability to leverage data effectively.
Tailor Your Cover Letter: Craft a compelling cover letter that not only reflects your enthusiasm for the role but also addresses how your skills and experiences can contribute to easyJet's goals in the Inflight Retail sector. Make sure to connect your background with their focus on consumer trends and technology disruption.
How to prepare for a job interview at easyJet Airline Company PLC
✨Understand the Retail Landscape
Familiarise yourself with the latest trends in inflight retail, especially in food and beverage. Research easyJet's current offerings and think about how you can contribute to enhancing their retail strategy.
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience in driving commercial growth through technology. Highlight specific examples where you've successfully implemented changes that positively impacted sales or customer experience.
✨Prepare for Stakeholder Management
Since this role involves navigating multiple stakeholder needs, think of examples from your past where you effectively collaborated across departments. Be ready to discuss how you prioritised competing interests to achieve a successful outcome.
✨Data-Driven Decision Making
Emphasise your analytical skills by discussing how you've used data to inform decisions in previous roles. Prepare to talk about any A/B testing or similar strategies you've employed to optimise customer engagement and conversion.
