Observability Engineer

Main Purpose: We are looking for an experienced Infrastructure Observability Engineer to lead the design, implementation, and continuous improvement of our enterprise observability platform. This role focuses on delivering comprehensive monitoring, event correlation, and impact analysis, demonstrating AIOps capabilities and tools such as BMC Helix Operations Manager.
The ideal candidate will be passionate about improving access to infrastructure performance, automating operational intelligence, and reducing mean time to resolution (MTTR) through intelligent alerting and root cause analysis. Knowledge Skills and Abilities, Key Responsibilities:

• Own and evolve the enterprise observability strategy across all infrastructure tracks

• Design, implement, and support event management and impact analysis workflows using platforms such as BMC Helix Operations Manager

• Integrate and correlate data from multiple sources (e.g., 20+ monitoring systems) into a unified monitoring and alerting framework.

• Apply AIOps principles to reduce alert noise, detect anomalies, and predict/prevent potential outages

• Collaborate with infrastructure, application, and service desk teams to define meaningful service-level metrics and dashboards

• Maintain and extend the configuration of monitoring tools, event enrichment, suppression rules, and correlation logic

• Develop and support automation for observability platform configuration using Infrastructure as Code

• Define best practices for monitoring new platforms and services in collaboration with engineering and operations teams

• Support the integration of observability data with ITSM platforms (e.g., Ivanti Neurons ITSM) to streamline incident and change processes

• Ensure observability platforms are reliable, secure, well-documented, and continuously aligned with business requirements

Knowledge, Skills and Abilities

Specialist Knowledge:

• Demonstrable experience in observability engineering, infrastructure monitoring, or event management roles

• Experience with traditional and modern observability stacks such as SCOM, Solarwinds, Prometheus, Grafana and Elastic Stack (ELK)

• Hands-on experience with BMC Helix Operations Manager, TrueSight, or similar enterprise monitoring platforms

• Solid understanding of AIOps concepts, including event correlation, noise reduction, anomaly detection, and root cause analysis

• Strong proficiency with scripting (e.g., Python, PowerShell, Bash) for automation and data handling

• Solid understanding of networking fundamentals

• Excellent problem-solving skills with the ability to diagnose complex issues using observability tools and logs

• Exposure to cloud-native monitoring for platforms such as Azure Monitor, AWS CloudWatch, or Google Cloud Operations

• Experience with implementing self-healing alerts/systems based on tools such as VMWare VCF Operations, Syslog Splunk and VMWare Loginsight

• Proficiency with observability of Kubernetes clusters

Educational Background:

Bachelor’s degree in computer science; information technology or a related field.

Professional Experience:

Minimum of 3 years of experience in Infrastructure Observability Engineering.

Competencies

• Problem-solving

• Ability to improve business processes

• Able to use initiative

• Strategic planning

Key Relationships and Department Overview:

Key Relationships

• Outsourced Event & Impact Management Team

• Outsourced Monitoring Administration Teams

• Engineering Teams (Platform, Windows, Networks, SQL Server & Oracle)

• Vendor management

• Change, Incident & Problem Manager

• Outsourced IT management

Department

Trafigura Group IT provides shared services across the Trafigura group of companies, offering services at scale where it makes economic sense.

Reporting Structure

The engineer will report to the Platform Architect and will join a team of six other engineers who work in a collaborative team covering the Storage, Linux and Virtualisation towers.

Equal Opportunity Employer

We are an Equal Opportunity Employer and take pride in a diverse workforce. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, colour, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or handicap, disability, or any other legally protected status.

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