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- Tasks: Lead the team to deliver an amazing in-store experience for customers.
- Company: Join Abercrombie & Fitch Co., a global leader in stylish apparel and accessories.
- Benefits: Enjoy flexible schedules, merchandise discounts, and opportunities for career growth.
- Why this job: Be part of a vibrant team that celebrates individuality and promotes diversity.
- Qualifications: High school diploma preferred; retail experience is a plus but not required.
- Other info: Work at least 16 hours weekly, with availability on weekends and holidays.
Hollister Co. – Key Lead, Shepherd\’s Bush (Westfield) London
Join to apply for the Hollister Co. – Key Lead, Shepherd\’s Bush (Westfield) London role at Abercrombie & Fitch Co.
Company Description
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first.
Job Description
The Key Lead is responsible for ensuring all customers receive quality in‐store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You\’ll Do
Opening and closing routine
Product Knowledge & Brand Awareness
Business Understanding
Proactive Thinking
Attention to Detail
Register/Point of Sales use
Asset Protection
Visual Displays
System Skills
Work Schedule Requirements
Schedule & Availability
Schedule will vary weekly but should expect to work at least 16 hours per week.
Required availability on Saturdays and Sundays as well as certain holidays.
During peak timeframes, hours will increase to support the needs of the business.
Qualifications
Education – High School Diploma/ G.E.D. equivalent preferred.
Retail Experience – At least 1 year of retail experience is preferred.
Supervisor/ Managerial Experience – No supervisory/management experience is required.
Customer Focus
Communication
Interpersonal Interaction
Fashion Trend Knowledge
Outgoing
Assertiveness
Adaptability/Flexibility & Stress Tolerance
Poise & Ambition
Multi‐Tasking
Applied Learning
Work Ethic
Omni Channel Services
Benefits & Compensation
As an Abercrombie & Fitch Co. (A&F Co.) associate, you\’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company\’s culture and values.
Quarterly Sales Incentive Bonus
Merchandise Discount
Flexible Schedule
Opportunities for Career Advancement
Associate Assistance Program
Opportunity to Become a Brand Affiliate
Training and Development
A Global Team of People Who\’ll Celebrate you for Being YOU
Equal Opportunity Statement
Abercrombie & Fitch Co. is an Equal Opportunity employer.
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Hollister Co. - Key Lead, Shepherd\'s Bush (Westfield) London employer: Abercrombie & Fitch Co.
Contact Detail:
Abercrombie & Fitch Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister Co. - Key Lead, Shepherd\'s Bush (Westfield) London
✨Tip Number 1
Familiarise yourself with Hollister's brand values and product offerings. Understanding their target audience and current fashion trends will help you connect better with customers and demonstrate your passion for the brand during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations in retail. Highlighting your ability to enhance the customer experience will make you stand out as a candidate.
✨Tip Number 3
Network with current or former employees of Abercrombie & Fitch Co. to gain insights into the company culture and expectations for the Key Lead role. This can provide you with valuable information that could be beneficial during your interview.
✨Tip Number 4
Be prepared to discuss your availability and flexibility, especially regarding weekend and holiday shifts. Showing that you're willing to adapt to the store's needs will demonstrate your commitment to the role.
We think you need these skills to ace Hollister Co. - Key Lead, Shepherd\'s Bush (Westfield) London
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Key Lead position. Highlight your relevant experience in retail and customer service, as well as any leadership skills you possess.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your retail experience, customer focus, and any supervisory roles you've held, even if they were informal.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of its values. Mention specific examples of how you've provided excellent customer service or led a team in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Abercrombie & Fitch Co.
✨Show Your Customer Service Skills
As a Key Lead, you'll be responsible for ensuring a quality in-store experience. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight your ability to connect with customers and create a welcoming environment.
✨Demonstrate Leadership Potential
Even though supervisory experience isn't required, showcasing your leadership qualities can set you apart. Share examples of times when you've taken initiative or led a team project, even in informal settings. This will show your potential to guide Brand Reps and Stock Associates effectively.
✨Know the Brand Inside Out
Familiarise yourself with Hollister Co.'s products, values, and target audience. Being knowledgeable about the brand will not only impress your interviewers but also demonstrate your genuine interest in the role. Prepare to discuss how you can contribute to the brand's mission.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you've had to think on your feet or adapt to changing circumstances. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
