Head of Repairs Contracts and Strategy (London)
Head of Repairs Contracts and Strategy (London)

Head of Repairs Contracts and Strategy (London)

Full-Time 48000 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead strategic initiatives and manage large-scale contracts in the Repairs department.
  • Company: Notting Hill Genesis is a leading not-for-profit housing association in London.
  • Benefits: Enjoy flexible working, generous leave, staff discounts, and a strong pension scheme.
  • Why this job: Make a real impact in property services while growing your career in a supportive environment.
  • Qualifications: Strong leadership experience in contract management and a background in repairs or property services required.
  • Other info: Diversity and inclusion are core values; applications from all backgrounds are encouraged.

The predicted salary is between 48000 - 72000 £ per year.

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Head of Repairs Contracts and Strategy, London

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Client:

Notting Hill Genesis

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

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Job Reference:

28fa3b7add03

Job Views:

3

Posted:

14.07.2025

Expiry Date:

28.08.2025

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Job Description:

Job Introduction

What you’ll do

Are you a strategic thinker with a commercial edge and a passion for driving performance?

We’re looking for a dynamic Head of Contracts and Strategy to lead the delivery of strategic initiatives and contract excellence within our Repairs department. This high-impact role will shape business direction, optimise operational delivery, and embed robust commercial and data-led practices across our service.

You’ll oversee the management of large-scale contracts, drive transformation through data insights, and ensure our services meet the highest standards of quality, compliance, and customer satisfaction.

What you’ll bring:

  • Strong experience in strategic leadership and contract management
  • Proven track record in the repairs, maintenance, or property services sector
  • Commercial acumen and data-driven decision-making skills
  • Ability to lead change, manage risk, and influence at senior level

Join us and help to deliver safe, efficient, and forward-thinking property services that make a real difference.

How you’ll do it

  • Develop and maintain a 3-5 year strategic roadmap for the Repairs function, aligning with corporate priorities
  • Ensure all contracts are procured, mobilised and managed in accordance with procurement regulations and internal policies
  • Champion a culture of performance, accountability, and service excellence across internal teams and contractors
  • Use data analytics to identify trends, risks, and opportunities, shaping operational and strategic decisions

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence.If not already qualified, there may be an expectation to study towards a professional qualification.

Outline the essential and desirable criteria for the role. 2-3 bullet points each is sufficient. Essential:

  • Proven senior leadership experience in contracts, commercial management, or strategy within a repairs and maintenance or property services environment
  • Strong understanding of contract law, procurement frameworks (eg NEC, JCT), and supplier relationship management
  • Demonstrable experience in shaping and delivering business strategy and driving operational improvement
  • High level of commercial acumen and experience reviewing large scale budgets and contracts
  • Evidence of excellent customer service achievements in a complex service delivery environment.
  • Experience in social housing, local government or other regulated sector
  • Relevant technical qualifications or accreditation in RICS, MCIOB, CIOB, ACIOB, CIH
  • Knowledge of statutory and compliance obligations relating to property maintenance (eg Decent Homes, Awaab’s Law)

What’s in it for you?

Once you join us, you’ll find plenty of opportunities to grow within our organisation.You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:

  • Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
  • Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
  • Employee assistance – free confidential advice and counselling services provided by independent specialist organisations.
  • Health cash plan
  • Staff discounts – we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
  • Interest free loans – season ticket loan, tenancy deposit loan, and training loan
  • Cycle to work scheme.
  • Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London.We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.

For more information on what we do and what makes us different please visit:

We welcome applications from everyone.We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit:

Selection Process

Step 1:If you are interested, please send your application now! Closing date is 15 July 2025

Step 2: Successful candidates will be asked to do an assessment

Step 3: Successful candidates will be invited to interview

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via [emailprotected] .

Should a redeployee apply for this role, their application will be considered before any others.

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

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Head of Repairs Contracts and Strategy (London) employer: Notting Hill Genesis

Notting Hill Genesis is an exceptional employer, offering a dynamic work environment where strategic thinkers can thrive. With a strong commitment to employee development, generous benefits including flexible working, and a culture that champions diversity and inclusion, you will find ample opportunities for growth while making a meaningful impact in the community by providing affordable housing in London.
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Contact Detail:

Notting Hill Genesis Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Head of Repairs Contracts and Strategy (London)

✨Tip Number 1

Network with professionals in the repairs and property services sector. Attend industry events or join relevant online forums to connect with individuals who can provide insights into the role and potentially refer you.

✨Tip Number 2

Familiarise yourself with the latest trends and challenges in the repairs and maintenance sector. This knowledge will not only help you during interviews but also demonstrate your commitment to staying informed and proactive.

✨Tip Number 3

Prepare to discuss specific examples of how you've successfully managed large-scale contracts or led strategic initiatives in previous roles. Tailoring your experiences to align with the job description will make a strong impression.

✨Tip Number 4

Research Notting Hill Genesis thoroughly, including their values and recent projects. Understanding their mission and how you can contribute will help you articulate why you're the right fit for the Head of Repairs Contracts and Strategy role.

We think you need these skills to ace Head of Repairs Contracts and Strategy (London)

Strategic Leadership
Contract Management
Commercial Acumen
Data-Driven Decision Making
Change Management
Risk Management
Supplier Relationship Management
Understanding of Contract Law
Procurement Frameworks (e.g., NEC, JCT)
Operational Improvement
Budget Management
Customer Service Excellence
Knowledge of Statutory and Compliance Obligations
Experience in Social Housing or Local Government
Technical Qualifications (e.g., RICS, MCIOB)

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your strategic leadership experience and contract management skills. Use specific examples from your past roles that demonstrate your ability to drive performance and manage large-scale contracts.

Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and how your background aligns with Notting Hill Genesis's mission. Mention your commercial acumen and data-driven decision-making skills, and provide examples of how you've successfully led change in previous positions.

Highlight Relevant Experience: Clearly outline your experience in the repairs, maintenance, or property services sector. Emphasise your understanding of contract law and procurement frameworks, as well as any achievements in customer service within complex service delivery environments.

Showcase Your Vision: Demonstrate your strategic thinking by outlining how you would develop and maintain a 3-5 year strategic roadmap for the Repairs function. This shows your proactive approach and alignment with the company's goals.

How to prepare for a job interview at Notting Hill Genesis

✨Showcase Your Strategic Thinking

Prepare to discuss specific examples of how you've developed and implemented strategic initiatives in previous roles. Highlight your ability to align these strategies with corporate priorities, as this is crucial for the Head of Repairs Contracts and Strategy position.

✨Demonstrate Contract Management Expertise

Be ready to talk about your experience with large-scale contracts, including procurement regulations and compliance. Familiarise yourself with relevant frameworks like NEC and JCT, as understanding these will be key to impressing the interviewers.

✨Emphasise Data-Driven Decision Making

Discuss how you've used data analytics to identify trends and drive operational improvements in past roles. Providing concrete examples of how data insights have shaped your decisions will show your commercial acumen and ability to lead change.

✨Highlight Customer Service Achievements

Prepare to share instances where you've enhanced customer satisfaction in a complex service delivery environment. This role requires a strong focus on service excellence, so demonstrating your commitment to high-quality customer service will set you apart.

Head of Repairs Contracts and Strategy (London)
Notting Hill Genesis
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