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- Tasks: Lead and manage delivery processes for Residency Technology Services projects.
- Company: Join HashiCorp, a dynamic IBM subsidiary focused on innovative software solutions.
- Benefits: Enjoy a full-time role with opportunities for travel and professional growth.
- Why this job: Be part of a collaborative team making a real impact in technology services.
- Qualifications: 7+ years in Project Management with Agile/SCRUM expertise required.
- Other info: Mentorship opportunities available; perfect for those passionate about leadership.
The predicted salary is between 43200 - 72000 £ per year.
Sr. Program Manager – Residency Technology Services
Join to apply for the Sr. Program Manager – Residency Technology Services role at HashiCorp .
About The Role
As a Senior Program Manager for the Residency Technology Services (RTS) team, you will be responsible for owning our delivery process and associated operations. You will work closely with your team to ensure project requirements, deadlines, and schedules are met, overseeing the practice from a project and delivery perspective.
Responsibilities include:
- Creating and implementing the Impact Data approach to measure the value delivered to customers.
- Defining and leading processes and methodologies for new RTS offerings.
- Enabling managers on project management methodologies.
- Building executive reports on key metrics.
- Managing risk, project deliverables, status reports, impact data, and communication plans.
What You’ll Do
Internal Delivery Management
- Manage large RTS initiatives and develop new processes.
- Collect, analyze, and present impact data demonstrating project value.
- Mentor RTS team members and support project managers.
- Coordinate with cross-discipline teams and manage project communication.
Customer Delivery
- Manage project initiation and closure, including documentation.
- Gather and interpret customer experience data.
- Ensure customer acceptance and satisfaction.
What You’ll Need
- 7+ years of Project Management experience, with proficiency in Agile/SCRUM/PMI.
- Leadership skills to guide project teams.
- Strong communication and technical understanding.
- Experience with professional services, ticketing systems, and budget management.
- Willingness to travel up to 40%.
HashiCorp is an IBM subsidiary, now integrated into IBM. By applying, you agree to share your information with IBM subsidiaries involved in recruitment. More details are available in the IBM privacy statement.
Additional Details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Project Management and IT
- Industry: Software Development
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Sr. Program Manager - Residency Technology Services employer: HashiCorp
Contact Detail:
HashiCorp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Program Manager - Residency Technology Services
✨Tip Number 1
Familiarise yourself with Agile and SCRUM methodologies, as these are crucial for the role. Consider obtaining relevant certifications if you haven't already, as this will demonstrate your commitment and expertise in project management.
✨Tip Number 2
Network with current or former employees of HashiCorp to gain insights into their company culture and expectations. This can help you tailor your approach and show that you understand their values during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed large projects and delivered measurable results. Use metrics and data to illustrate your impact, as this aligns with the responsibilities of the role.
✨Tip Number 4
Stay updated on industry trends and challenges related to residency technology services. Being knowledgeable about current developments will allow you to engage in meaningful conversations during interviews and demonstrate your passion for the field.
We think you need these skills to ace Sr. Program Manager - Residency Technology Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 7+ years of Project Management experience, especially in Agile/SCRUM/PMI. Use specific examples that demonstrate your leadership skills and technical understanding relevant to the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at HashiCorp. Discuss how your experience aligns with their needs, particularly in managing large initiatives and mentoring team members.
Showcase Relevant Skills: Emphasise your experience with professional services, ticketing systems, and budget management. Mention any specific projects where you successfully managed risk and delivered on project goals.
Prepare for Potential Questions: Anticipate questions related to your project management methodologies and how you've handled customer satisfaction in past roles. Be ready to discuss your approach to collecting and analysing impact data.
How to prepare for a job interview at HashiCorp
✨Showcase Your Project Management Experience
Make sure to highlight your 7+ years of project management experience during the interview. Be prepared to discuss specific projects you've managed, particularly those that involved Agile/SCRUM methodologies, as this is crucial for the role.
✨Demonstrate Leadership Skills
Since the role requires strong leadership skills, think of examples where you've successfully guided project teams. Share stories that illustrate your ability to mentor others and lead initiatives, as this will resonate well with the interviewers.
✨Prepare for Technical Questions
Expect questions that assess your technical understanding and communication skills. Brush up on relevant technologies and be ready to explain how you've used them in past projects, especially in relation to professional services and ticketing systems.
✨Understand Customer Delivery Processes
Familiarise yourself with customer delivery management, including project initiation and closure. Be ready to discuss how you've gathered and interpreted customer experience data in previous roles, as ensuring customer satisfaction is a key responsibility in this position.
