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For Companies At a Glance
- Tasks: Resolve technical issues and support clients in a dynamic IT environment.
- Company: Join a leading IT Managed Services Provider focused on customer satisfaction.
- Benefits: Enjoy competitive salary, career growth, and a supportive team culture.
- Why this job: Be part of a forward-thinking team that values learning and innovation.
- Qualifications: 2+ years in IT support, strong Microsoft tech knowledge, and excellent problem-solving skills.
- Other info: UK driving licence required for site visits; certifications are a plus.
The predicted salary is between 24000 - 28000 £ per year.
Job Description
Job Title: 2nd Line IT Support EngineerLocation: HuddersfieldSalary:£28,000 – £35,000
Join a fast-paced, customer-focused IT Managed Services Provider (MSP) that delivers industry-leading IT support and technical solutions to a broad range of clients. We're seeking a skilled 2nd Line Engineer to strengthen our Service Delivery team and help our clients achieve seamless IT performance.
About the Role:As a 2nd Line Engineer, you will play a key role in resolving escalated technical issues, assisting in project delivery, and maintaining client infrastructure across both on-premise and cloud environments. You'll collaborate with 1st and 3rd line engineers, attend on-site visits, and work closely with clients to deliver prompt and efficient support.
Key Responsibilities:
- Troubleshoot and resolve escalated support issues (remote and on-site)
- Monitor client infrastructure using RMM tools and respond proactively
- Deliver project work to time and budget, following best practices
- Configure, install, and document IT hardware (e.g., servers, firewalls, laptops)
- Maintain and update system documentation and change logs
- Escalate complex issues to 3rd line support when necessary
- Support technologies including Windows Server, Microsoft 365, Azure, VMware/Hyper-V, ESET, SonicWall, and Meraki
- Identify sales opportunities and liaise with account managers
Skills and Experience
Essential:
- Minimum 2 years' experience in a fast-paced MSP or IT support environment
- Strong knowledge of Microsoft technologies (Server 2019+, 365, Azure)
- Experience with virtualization, networking, and security tools
- Excellent communication and problem-solving skills
- Ability to manage workload independently and meet tight deadlines
Desirable:
- Microsoft 365 Certified: Administrator Expert (MS-102)
- Azure Administrator (AZ-104) or Network Engineer (AZ-700)
- Certifications in Acronis, ESET, Mimecast, VMware, Cisco (CCNA)
- Experience with tools such as HaloPSA, N-Central, Intune, Power BI
What You'll Need:
- Strong customer service mindset
- A passion for learning and continuous improvement
- A proactive, detail-oriented approach
- UK driving licence and access to a vehicle (essential for site visits)
If you're ready to take the next step in your IT career and want to be part of a driven, supportive, and forward-thinking team, we'd love to hear from you. Apply today
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
2nd Line Engineer employer: In Technology Group Limited
Contact Detail:
In Technology Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Microsoft 365, and Azure. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved technical issues in previous roles. Be ready to explain your thought process and the steps you took to achieve a solution.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your customer service mindset and how it has influenced your work. Since this role involves direct client interaction, demonstrating your ability to communicate effectively and empathetically will be crucial.
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in a Managed Services Provider (MSP) environment. Emphasise your knowledge of Microsoft technologies and any certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention specific examples of how you've resolved technical issues or improved processes in previous roles to demonstrate your problem-solving skills.
Highlight Relevant Skills: In your application, clearly outline your experience with the technologies mentioned in the job description, such as Windows Server, Microsoft 365, and Azure. This will show that you have the necessary skills for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at In Technology Group Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft technologies, especially Server 2019+, Azure, and Microsoft 365. Highlight specific projects or challenges you've faced and how you resolved them, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about how you approach troubleshooting. Prepare examples of complex issues you've resolved in the past, detailing your thought process and the steps you took to find a solution. This will show your analytical skills and ability to work under pressure.
✨Emphasise Customer Service Skills
Since the role involves direct client interaction, be ready to discuss your customer service philosophy. Share examples of how you've effectively communicated with clients, managed their expectations, and ensured their satisfaction during technical support scenarios.
✨Prepare for Scenario-Based Questions
Interviewers may present hypothetical situations related to IT support. Practice responding to these scenarios by outlining your approach to troubleshooting, prioritising tasks, and collaborating with team members. This will help you demonstrate your practical knowledge and teamwork skills.
