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- Tasks: Become a key link between customers and technicians, guiding them through their journey.
- Company: Join Stellantis &You, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a competitive salary, bonuses, company car scheme, and exclusive discounts.
- Why this job: Advance your career in a premium environment while making a real impact on customer satisfaction.
- Qualifications: Experience as an automotive Customer Advisor and a valid UK driving licence required.
- Other info: Stellantis is an equal opportunity employer committed to diversity and inclusion.
The predicted salary is between 21600 - 28800 ÂŁ per year.
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Direct message the job poster from Stellantis &You UK
Talent Acquisition Specialist at Stellantis#TEAMSTELLANTIS
This role is based in our Croydon dealership: 15 Progress Way, Croydon CR0 4XD, United Kingdom
- Base salary of ÂŁ27,000
- A competitive bonus OTE of up to ÂŁ33k
- A full valid UK driving licence is required for this role.
About Us
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus.
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We\’re committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
Role Overview:
This is a great opportunity for you to become a key member of our Aftersales team.
An exciting new opportunity has come up here at our Croydon dealership as we’re on the lookout for a Customer Advisor to join our team.
It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey.
In this role you will also:
- Communicate clearly with customers & colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell-up the additional work advised through the Vehicle Health Check process.
- Quote & sell Service Plans to retain customers to the group.
You will also be the go-to person when the customer wants us to:
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
Let’s Work together:
We are looking for an experienced automotive Customer Advisor.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
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Job function
Customer Service
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Industries
Retail
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Customer Advisor employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Stellantis &You's range of brands and services. Understanding the specifics of each brand will help you engage more effectively with customers and demonstrate your knowledge during any discussions.
✨Tip Number 2
Brush up on your customer service skills, particularly in the automotive sector. Being able to showcase your experience in handling customer queries and resolving issues will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you can contribute to the digitalisation strategy mentioned in the job description. Highlight any experience you have with digital tools or systems that enhance customer interactions.
✨Tip Number 4
Network with current employees or reach out to the Talent Acquisition Specialist via direct message. This can give you insights into the company culture and expectations, making you a more informed candidate.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Advisor position. Tailor your application to highlight relevant experience and skills that align with what Stellantis &You UK is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or automotive roles. Use bullet points to make it easy to read, and quantify your achievements where possible to demonstrate your impact.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Stellantis &You UK that appeal to you, and explain how your background makes you a great fit for the Customer Advisor position.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Stellantis &You UK
✨Know the Company
Before your interview, take some time to research Stellantis &You. Understand their values, the brands they represent, and their commitment to customer service. This knowledge will help you align your answers with their expectations.
✨Showcase Your Communication Skills
As a Customer Advisor, clear communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in resolving issues or explaining complex information.
✨Familiarise Yourself with Digital Tools
Stellantis &You is adopting new digital systems as part of their strategy. Be ready to discuss any experience you have with digital tools or processes, and express your willingness to learn and adapt to new technologies.
✨Prepare for Role-Specific Scenarios
Think about common scenarios you might face as a Customer Advisor, such as estimating repair costs or handling customer concerns. Prepare thoughtful responses that demonstrate your problem-solving skills and customer-centric approach.
