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- Tasks: Lead and mentor a support team while managing application support queues.
- Company: Join a niche ERP software company focused on team collaboration and knowledge sharing.
- Benefits: Enjoy a hybrid work model with 3 days in the office, fostering a friendly environment.
- Why this job: Be part of a dynamic team that values collaboration and personal growth.
- Qualifications: Experience in application support and understanding of accounting and ERP systems required.
- Other info: This role is ideal for those who thrive in an office setting and enjoy teamwork.
The predicted salary is between 34000 - 52000 £ per year.
Application Support Manager
Salary: £40,000 to £65,000
Location: Halesowen (3 days per week in the office)
This niche ERP software company is hiring an experienced support manager.
The office is based in Halesowen, offering a hybrid working model with 3 days in the office each week. This setup encourages team building, knowledge sharing, and a friendly environment.
Note: You must enjoy working in the office and being around people. This role is not suitable for remote workers.
The ideal candidate will have a background in application support, including an understanding of accounting and ERP functionality.
This role is fully responsible for managing the support team, requiring previous hands-on experience in:
- Managing
- Mentoring
- Hiring
- Training
- Running support queues
- Data and analytics
- Reporting
You should be comfortable managing a team of 6 and overseeing support queues effectively.
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support manager employer: Ambis
Contact Detail:
Ambis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land support manager
✨Tip Number 1
Familiarise yourself with the specific ERP software used by the company. Understanding its features and functionalities will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your experience in managing support teams during networking events or informal meet-ups. Building connections with professionals in the industry can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss your mentoring and training strategies for team members. Being able to articulate how you’ve successfully developed others in previous roles will set you apart as a strong candidate.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data and reporting to improve support processes. This will demonstrate your ability to make informed decisions that enhance team performance.
We think you need these skills to ace support manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support, team management, and any relevant ERP software knowledge. Use specific examples to demonstrate your skills in managing, mentoring, and training teams.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of accounting and ERP functionality, and how your previous experience aligns with the responsibilities of managing a support team.
Showcase Team Management Skills: Emphasise your hands-on experience in managing support queues and leading a team. Provide examples of how you've successfully mentored or trained team members in the past.
Highlight Data and Analytics Experience: Since the role involves reporting and analytics, include any relevant experience you have in these areas. Discuss how you've used data to improve support processes or team performance.
How to prepare for a job interview at Ambis
✨Show Your Team Management Skills
Since the role involves managing a support team, be prepared to discuss your previous experience in mentoring, hiring, and training staff. Share specific examples of how you've successfully led a team and improved their performance.
✨Demonstrate Your Application Support Knowledge
Make sure you have a solid understanding of application support, especially in relation to ERP systems and accounting functionalities. Be ready to explain how your background aligns with the company's needs and how you can contribute to their success.
✨Highlight Your Data and Reporting Skills
The role requires running support queues and analysing data. Prepare to discuss your experience with data analytics and reporting, including any tools or methodologies you've used to track team performance and improve service delivery.
✨Emphasise Your People Skills
As this position is not suitable for remote workers, it's crucial to convey your enjoyment of working in an office environment. Share examples of how you've fostered a friendly and collaborative atmosphere in previous roles, as this aligns with the company's culture.
