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- Tasks: Lead and mentor a support team while managing application support queues.
- Company: Join a niche ERP software company focused on team collaboration and knowledge sharing.
- Benefits: Enjoy a hybrid work model with 3 days in the office, fostering a friendly environment.
- Why this job: Be part of a dynamic team that values collaboration and personal growth.
- Qualifications: Experience in application support and understanding of accounting and ERP systems required.
- Other info: This role is ideal for those who thrive in an office setting and enjoy teamwork.
The predicted salary is between 34000 - 52000 £ per year.
Support Manager
Location: Home-based
Salary: £60K to £80K + 7.5% bonus
This 24-strong ERP reseller has 40 ERP clients, ranging from 20 to 300 users.
This is an opportunity to join a small team of directors running a successful and profitable software company, playing a key role in the management and future growth of the ERP reseller. You will have full responsibility to hire, develop, and motivate your team, and to ensure the delivery of exemplary support services. You will undergo a few months of handover with the retiring support manager to ensure a smooth transition.
The support manager oversees a team comprising:
- 6 support staff
- 1 development manager
- 2 developers
The role is primarily managerial, involving interactions with:
- Staff
- Clients
- ERP and other vendors
The role involves reviewing reports and analyzing statistics. The support team has historically served as a nurturing environment for support consultants aspiring to move into ERP consulting roles, requiring a focus on:
- Nurturing
- Mentoring
- Coaching
- Personal development
The ideal candidate will have:
- Experience managing an ERP support team at an ERP reseller
- Knowledge of accounts, manufacturing, and distribution modules
- Ability to handle large customer accounts
All team members are UK-based and work from home. The team meets once a month in Birmingham, and the role will typically require about three days per month on-site with customers or staff, which can vary based on preferences.
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Support Manager employer: Ambis
Contact Detail:
Ambis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Manager
✨Tip Number 1
Familiarise yourself with the specific ERP software used by the company. Understanding its features and functionalities will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your experience in managing support teams during networking events or informal meet-ups. Building connections with professionals in the industry can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss your mentoring and training strategies for team members. Being able to articulate how you’ve successfully developed others in previous roles will set you apart as a strong candidate.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data and reporting to improve support processes. This will demonstrate your ability to make informed decisions that enhance team performance.
We think you need these skills to ace Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support, team management, and any relevant ERP software knowledge. Use specific examples to demonstrate your skills in managing, mentoring, and training teams.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of accounting and ERP functionality, and how your previous experience aligns with the responsibilities of managing a support team.
Showcase Team Management Skills: Emphasise your hands-on experience in managing support queues and leading a team. Provide examples of how you've successfully mentored or trained team members in the past.
Highlight Data and Analytics Experience: Since the role involves reporting and analytics, include any relevant experience you have in these areas. Discuss how you've used data to improve support processes or team performance.
How to prepare for a job interview at Ambis
✨Show Your Team Management Skills
Since the role involves managing a support team, be prepared to discuss your previous experience in mentoring, hiring, and training staff. Share specific examples of how you've successfully led a team and improved their performance.
✨Demonstrate Your Application Support Knowledge
Make sure you have a solid understanding of application support, especially in relation to ERP systems and accounting functionalities. Be ready to explain how your background aligns with the company's needs and how you can contribute to their success.
✨Highlight Your Data and Reporting Skills
The role requires running support queues and analysing data. Prepare to discuss your experience with data analytics and reporting, including any tools or methodologies you've used to track team performance and improve service delivery.
✨Emphasise Your People Skills
As this position is not suitable for remote workers, it's crucial to convey your enjoyment of working in an office environment. Share examples of how you've fostered a friendly and collaborative atmosphere in previous roles, as this aligns with the company's culture.
