Senior Delivery Manager

Senior Delivery Manager

Full-Time 43200 - 72000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the transformation of flight booking services for seamless guest journeys.
  • Company: Join Carnival UK, a leader in creating unforgettable holiday experiences.
  • Benefits: Enjoy hybrid work, extensive learning opportunities, and employee discounts.
  • Why this job: Be part of a dynamic team delivering high-impact technology solutions in travel.
  • Qualifications: Experience in delivering complex tech solutions and agile environments is essential.
  • Other info: Occasional international travel and a culture that values diversity and innovation.

The predicted salary is between 43200 - 72000 ÂŁ per year.

Carnival UK is seeking aDelivery Manager to lead the transformation of our flight booking services, ensuring seamless guest journeys from home to ship. This role is pivotal in delivering complex, high-impact technology solutions that connect air travel with our cruise operations.

We’re hiring for a Senior Product Manager , but we’re advertising it as a Delivery Manager because we want to speak directly to people who are passionate about making things happen.

This role is all about end-to-end ownership : from shaping product direction to ensuring smooth delivery with cross-functional teams. You’ll be the person who connects the dots between user needs, business goals, and technical execution—leading delivery while influencing product strategy.

Why the Title?
We’ve found that “Delivery Manager” better reflects the hands-on, outcome-focused nature of this role. If you’ve worked in agile environments, led squads, or driven product delivery in fast-paced settings, you’ll likely thrive here—even if your current title is Product Manager, Delivery Manager, or something else entirely.

This Role is for You If You:

  • Have a product mindset but love being close to delivery.
  • Enjoy working with engineers, designers, and stakeholders to bring ideas to life.
  • Are comfortable owning both the “what” and the “how.”

As we modernize our legacy systems, this role will focus on orchestrating the delivery of integrated, scalable, and resilient flight solutions. You’ll work across teams to ensure that our guests experience a smooth and coordinated transition from air to sea.

Key Responsibilities

  • End-to-End Delivery Leadership: Drive the successful delivery of technology solutions that support flight booking and integration with cruise operations.
  • Cross-Functional Collaboration: Partner with engineering, operations, and commercial teams to ensure alignment and timely execution.
  • Stakeholder Engagement: Engage with internal and external stakeholders to ensure delivery meets business needs and guest expectations.
  • Team Leadership: Lead and mentor delivery teams, fostering a high-performance culture.
  • Continuous Improvement: Use data and feedback to refine delivery processes and enhance service quality.
  • Travel: Occasional international travel to ships and ports, including some evening and weekend work.

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK06, offered as a full-time position, on a permanent basis. We offer hybrid work including up to two days from home.

What We’re Looking For

  • Proven experience delivering complex technology solutions in a matrixed environment—ideally involving travel, leisure, or hospitality.
  • Strong track record of managing delivery across the full lifecycle—from planning to implementation and optimisation.
  • Experience working in scenarios involving coordination between multiple transport or service providers.
  • Agile delivery expertise with relevant certifications.
  • Excellent leadership and communication skills.

About You: A Catalyst for Change

We believe that diversity enriches our team. We\’re interested in candidates who:

  • Bring fresh ideas and different perspectives
  • Have a background in customer-centric technologies
  • Are adaptable and innovative

Why Join Us? Working with us is about more than a job. It\’s about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:

  • Hybrid working arrangements.
  • Regular office events and charity fundraisers.
  • Extensive learning and development opportunities.
  • Annual bonus.
  • Minimum 25 days leave, bank holiday allowance, and holiday trading scheme.
  • Employee-led networks and wellbeing programs.
  • Recognition scheme with prizes and awards.
  • Employee discounted cruising plus friends and family offers.
  • Contributory pension scheme.
  • Private medical and dental insurance.
  • Life assurance.
  • Parental and adoption leave.
  • Employee shares plan.
  • Electric car and cycle to work schemes.
  • Onsite restaurant with healthy meal options.
  • Discounted retail and leisure via discounts portal.

Ready to Lead? If guiding a technology team to new heights excites you, we\’re eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.

Job Info

  • Job Identification 10578
  • Job Category IT
  • Job Schedule Full time
  • Locations Carnival House, Southampton, SO15 1ST, GB

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Senior Delivery Manager employer: Holland America Line Inc

Carnival UK is an exceptional employer that prioritises employee wellbeing and professional growth, offering a hybrid work environment and extensive learning opportunities. With a strong focus on collaboration and innovation, our culture fosters a sense of belonging and purpose, making it an ideal place for those passionate about delivering unforgettable holiday experiences. Join us in Southampton, where your contributions will directly impact the seamless journeys of our guests, all while enjoying a comprehensive benefits package and a vibrant workplace community.
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Contact Detail:

Holland America Line Inc Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Senior Delivery Manager

✨Tip Number 1

Familiarise yourself with the latest trends in agile delivery and technology solutions, especially those related to travel and hospitality. This knowledge will help you speak confidently about how you can lead teams effectively in this role.

✨Tip Number 2

Network with professionals in the cruise and travel industry. Attend relevant events or webinars where you can connect with people who work at Carnival UK or similar companies. Building these relationships can provide valuable insights and potentially lead to referrals.

✨Tip Number 3

Prepare to discuss specific examples of your past experiences in leading cross-functional teams and delivering complex projects. Highlight your ability to manage stakeholder expectations and ensure alignment across various departments.

✨Tip Number 4

Showcase your passion for creating exceptional guest experiences. Research Carnival UK's values and mission, and be ready to articulate how your vision aligns with theirs during any discussions or interviews.

We think you need these skills to ace Senior Delivery Manager

Agile Delivery Expertise
Cross-Functional Collaboration
Stakeholder Engagement
Team Leadership
End-to-End Delivery Management
Strong Communication Skills
Problem-Solving Skills
Data-Driven Decision Making
Project Management
Experience in Technology Solutions Delivery
Adaptability and Innovation
Customer-Centric Mindset
Mentoring and Coaching Skills
Understanding of Travel and Leisure Industry

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in delivering complex technology solutions, especially in agile environments. Use specific examples that demonstrate your leadership and cross-functional collaboration skills.

Craft a Compelling Cover Letter: In your cover letter, express your passion for transforming guest journeys and how your background aligns with the role. Mention your experience in managing delivery across the full lifecycle and your ability to engage stakeholders effectively.

Showcase Your Product Mindset: Emphasise your product mindset in both your CV and cover letter. Discuss how you balance the 'what' and the 'how' in your previous roles, and provide examples of how you've influenced product strategy while ensuring smooth delivery.

Highlight Continuous Improvement Efforts: Include examples of how you've used data and feedback to refine delivery processes in past roles. This will demonstrate your commitment to continuous improvement and your ability to enhance service quality.

How to prepare for a job interview at Holland America Line Inc

✨Understand the Role

Make sure you have a clear understanding of what a Senior Delivery Manager does, especially in the context of transforming flight booking services. Familiarise yourself with the key responsibilities and how they align with Carnival UK's goals.

✨Showcase Your Agile Experience

Since the role requires agile delivery expertise, be prepared to discuss your experience in agile environments. Highlight specific projects where you led cross-functional teams and delivered complex technology solutions.

✨Prepare for Stakeholder Engagement Scenarios

Think of examples where you've successfully engaged with stakeholders to meet business needs. Be ready to discuss how you managed expectations and ensured alignment across different teams.

✨Demonstrate Leadership Skills

As a potential leader of delivery teams, share your experiences in mentoring and fostering high-performance cultures. Discuss how you motivate teams and drive continuous improvement through data and feedback.

Senior Delivery Manager
Holland America Line Inc
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