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- Tasks: Support Meta partners by resolving operational issues and enhancing their experience.
- Company: Join a dynamic team at Meta, a leader in social media and technology.
- Benefits: Enjoy remote work flexibility and competitive pay of £35.10 per hour.
- Why this job: Make a real impact while working in a fast-paced, innovative environment.
- Qualifications: 2+ years in operations or customer support; strong problem-solving skills required.
- Other info: Work Monday to Friday, 9am-6pm, with occasional flexible hours for global collaboration.
Job Description
- Provide our partners with delightful, high touch and effective support experience, and act as the primary Operations point of contact
- Respond to inbound partner inquiries about product features, bugs, etc.
- Troubleshoot complex issues and translate pain points to effectively resolve issues
- Spot trends in partner issues and communicate feedback to cross-functional teams
- Operationalize processes to improve partner experience
Minimum qualifications:
- 2+ years of experience in operations, customer support, technical support, or account/partner management
- Expertise in issue resolution: Skilled in navigating and resolving complex tickets, with a strong track record of delivering timely and effective solutions.
- Experience using Excel and/or basic data & insights tools
- Adept at navigating complex and ambiguous situations
- Proactiveness, adaptability, learning mindset
- Fluency in English in a business environment
- As part of a global team, candidates may occasionally need to hold meetings outside of the traditional working hours to drive cross-regional collaboration. In such cases, the worker will be able to adjust their schedule to start earlier/later to maintain the standard 8 hours of work daily.
Preferred qualifications:
- Minimum 2 years' experience in video content operations, broadcast operations, entertainment, or similar fields.
- Understanding of the Live broadcast environment (i.e., production, switching and routing knowledge, network monitoring and troubleshooting, etc.)
Top 3 non-negotiable skills:
- Troubleshooting / Problem-solving
- Experience in teams with fast-moving/changing environment
- Communication skills – partnering with internal stakeholders (business English/adaptable to who they are communicating)
63644 - Premier Partner Experience Operational Support employer: Career Moves Group
Contact Detail:
Career Moves Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 63644 - Premier Partner Experience Operational Support
✨Tip Number 1
Familiarise yourself with Meta's partner programmes and products. Understanding the specific features and common issues that partners face will help you stand out during interviews, as you'll be able to demonstrate your knowledge and readiness to support them effectively.
✨Tip Number 2
Brush up on your troubleshooting skills. Since this role requires resolving complex issues, practice articulating your problem-solving process. You might even want to prepare examples of past experiences where you've successfully navigated operational challenges.
✨Tip Number 3
Showcase your adaptability by discussing experiences where you've thrived in fast-paced or changing environments. This will highlight your ability to handle ambiguity and adjust to new situations, which is crucial for this role.
✨Tip Number 4
Prepare to discuss your communication skills, especially in a business context. Think of examples where you've effectively partnered with internal stakeholders or resolved conflicts, as this will demonstrate your capability to collaborate within a global team.
We think you need these skills to ace 63644 - Premier Partner Experience Operational Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, customer support, or partner management. Use specific examples that demonstrate your troubleshooting skills and adaptability in fast-paced environments.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the responsibilities outlined in the job description. Mention your experience with complex issue resolution and your proactive approach to problem-solving.
Showcase Relevant Skills: Emphasise your expertise in using Excel and any data insights tools you are familiar with. Highlight your communication skills and ability to work collaboratively with internal stakeholders, as these are crucial for the role.
Prepare for Potential Questions: Think about how you would handle ambiguous situations and operational challenges. Be ready to discuss specific instances where you've successfully navigated complex issues or improved processes in previous roles.
How to prepare for a job interview at Career Moves Group
✨Showcase Your Problem-Solving Skills
Since the role requires troubleshooting complex issues, be prepared to discuss specific examples of how you've successfully resolved operational challenges in the past. Highlight your thought process and the steps you took to reach a solution.
✨Demonstrate Adaptability
This position involves navigating ambiguity and adapting to changes. Share experiences where you've had to adjust quickly to new information or shifting priorities, showcasing your flexibility and proactive mindset.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical issues or collaborating with stakeholders. Tailor your language to suit your audience.
✨Familiarise Yourself with Partner Programs
Research Meta's partner programs and understand their products and services. Being knowledgeable about the company’s offerings will help you answer questions confidently and demonstrate your genuine interest in the role.
