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- Tasks: Lead professional services engagements and onboard enterprise customers with Tines' innovative platform.
- Company: Tines is a dynamic startup revolutionising workflows through orchestration, automation, and AI since 2018.
- Benefits: Enjoy remote work flexibility, competitive salary, equity options, and a culture of growth and curiosity.
- Why this job: Join a fast-paced environment where your input shapes processes and drives customer success.
- Qualifications: 8+ years in project management, strong communication skills, and experience with enterprise onboarding required.
- Other info: This role is fully remote but must be based in EST or CST time zones.
The predicted salary is between 108000 - 156000 £ per year.
Senior Project Manager (Professional Services) – East & Central
Join to apply for the Senior Project Manager (Professional Services) – East & Central role at Tines
Senior Project Manager (Professional Services) – East & Central
Join to apply for the Senior Project Manager (Professional Services) – East & Central role at Tines
Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world\’s most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work.
Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT and other security-focused teams.
At Tines, we\’re driven by our values of Simplicity, Speed, and Soundness. We\’re committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.
This is a remote role that must be based in EST or CST.
As a key member of our global Customer Success organization, the Senior Project Manager will be focused on leading successful professional services engagements and co-leading enterprise customer onboardings. Your role will allow you to work alongside customers as they onboard and expand their use cases of Tines. You will partner with our Customer Success Engineers (CSEs) and Customer Success Managers (CSMs) to ensure our customers are quickly adopting Tines, are finding value in Tines and are receiving excellent customer partnership.
Our Project Managers work closely with teams across our organization (CSEs, CSMs, Commercial Operations, Sales and Product) to ensure we are delivering and supporting our customers\’ needs.
A successful candidate will pay meticulous attention to detail, live and breathe thorough planning, have a commitment to excellence and work diligently to ensure timely delivery without sacrificing quality. They will seek continuous improvement, drive progress and accountability and articulate ideas clearly and precisely. As an early stage start-up we\’re still putting together all of the processes and supports of larger, more mature companies; your input will help us shape them. This role should embody the Tines values of speed, simplicity and soundness.
What You Will Be Doing
Professional Services Engagements:
- Oversee the successful execution of professional services engagements, managing project scope, deliverables, and customer expectations.
- Collaborate with cross-functional teams to ensure the timely and high-quality delivery of professional services.
- Create, customize and deliver customer Statements of Work after properly scoping with Customer Success Engineering
- Run point on managing timelines, communications, change management and UAT (user acceptance testing) throughout professional services engagements
- Develop and track actionable and measurable success metrics
Enterprise Customer Onboarding
- Project manage onboarding processes in partnership with Customer Success Management for enterprise customers, including organizing technical trainings, providing weekly progress reporting and helping plan the onboarding of multiple teams and users simultaneously
- Partner with a Customer Success Manager to review the health of a customer and make suggestions on success plans
- Help unblock customers and Customer Success Engineers throughout engagements
- Internal Projects:
- Occasionally drive internal projects, like Product Feature Betas, Case Study Interviews, Migrations, or Data Initiatives and more
Key Qualities For The Role
Ability to Execute
- You know how to make things happen and work tirelessly to get the job done
Detail-Oriented Approach
- Demonstrate meticulous attention to detail in all aspects of project management, from documentation to scheduling, to guarantee accuracy and quality in project deliverables.
Stakeholder Management & Relationship Building
- Engage confidently with senior stakeholders, providing regular updates on project status, addressing concerns, and ensuring alignment with organizational goals.
- Build and nurture relationships with various business units to facilitate effective collaboration and communication and, when necessary, diplomatically disagree and align
- Cultivate positive relationships with customers, internal teams, and external partners to foster a collaborative and cohesive working environment.
Resourcefulness And Problem Solving
- Exhibit resourcefulness in resolving project-related challenges, adapting to unforeseen circumstances, and implementing creative solutions to meet project objectives.
Organizational Skills
- Employ strong organizational skills to manage multiple projects simultaneously, ensuring deadlines are met and priorities are appropriately balanced.
What You Bring With You
- Experience: Minimum of 8 years in project management, with a focus on enterprise customer onboarding and professional services engagements and previous experience leading complex or multi-tiered projects. Experience with user acceptance testing and change management is crucial.
- Communication: Exceptional verbal and written communication skills, with the ability to articulate complex concepts to both technical and non-technical audiences. You’re always thinking about improvements in communication, how to communicate, how often to communicate, what to communicate, tailoring communication, and effective communication
- Leadership: Proven leadership skills, with the ability to inspire and guide cross-functional teams towards successful project outcomes.
- Technology: Familiarity with project management tools and methodologies; proficiency in tools such as Smartsheet, Vitally, Monday.com, Asana, Trello, or similar platforms. Experience with Salesforce and Looker are also helpful.
- Industry Knowledge: Experience in enterprise-level software solutions, SaaS, or related industries is highly desirable.
- High standards of excellence in project work: Every engagement is an opportunity to iterate on the next.
- Strategic Thinking: Natural ability to connect the dots and understand how your work fits into the broader organizational strategy. You can align project objectives with overarching business goals.
Target Annual Compensation: $135-155K Salary + Equity
Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.
Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
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Job function
Project Management and Information Technology
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Industries
Software Development, IT Services and IT Consulting, and Technology, Information and Media
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Senior Project Manager (Professional Services) - East & Central employer: Tines
Contact Detail:
Tines Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Project Manager (Professional Services) - East & Central
✨Tip Number 1
Familiarise yourself with Tines' values of simplicity, speed, and soundness. During your interactions, whether in interviews or networking, demonstrate how your project management style aligns with these principles. This will show that you understand the company culture and can contribute positively.
✨Tip Number 2
Leverage your network to connect with current or former employees at Tines. Ask them about their experiences and any insights they can share about the interview process or the company culture. This insider knowledge can give you a significant edge.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to manage complex projects and lead cross-functional teams. Be ready to discuss how you've successfully navigated challenges and delivered results, as this is crucial for the Senior Project Manager role.
✨Tip Number 4
Stay updated on industry trends related to SaaS and enterprise software solutions. Being knowledgeable about the latest developments can help you engage in meaningful conversations during interviews and demonstrate your commitment to continuous improvement.
We think you need these skills to ace Senior Project Manager (Professional Services) - East & Central
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, particularly with enterprise customer onboarding and professional services. Use specific examples that demonstrate your ability to manage complex projects and lead cross-functional teams.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Tines and how your values align with theirs. Highlight your meticulous attention to detail and commitment to excellence, as these are key qualities they are looking for.
Showcase Communication Skills: Since exceptional communication is crucial for this role, provide examples of how you've effectively communicated complex concepts to both technical and non-technical audiences in your application materials.
Highlight Problem-Solving Abilities: Include instances where you've demonstrated resourcefulness in overcoming project-related challenges. This will show your potential employer that you can adapt and implement creative solutions when necessary.
How to prepare for a job interview at Tines
✨Showcase Your Project Management Experience
Be prepared to discuss your previous project management roles in detail, especially those involving enterprise customer onboarding and professional services. Highlight specific projects where you successfully managed scope, deliverables, and customer expectations.
✨Demonstrate Attention to Detail
Since the role requires meticulous attention to detail, come equipped with examples that showcase your ability to manage documentation, scheduling, and quality assurance. This will help illustrate your commitment to excellence.
✨Engage with Stakeholders
Prepare to discuss how you've effectively engaged with senior stakeholders in past projects. Share experiences where you provided updates, addressed concerns, and ensured alignment with organisational goals, as this is crucial for the role.
✨Exhibit Problem-Solving Skills
Be ready to share instances where you've encountered challenges during projects and how you creatively resolved them. This will demonstrate your resourcefulness and ability to adapt to unforeseen circumstances, which are key qualities for success at Tines.
