Scheme Manager - Homeownership - Part Time

Overview

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Role

Scheme Manager – Homeownership – Part Time

Location: Barnards Farm, Seaton

Salary: £16,916 – £17,439 per year

Hours: 25 hours per week

Benefits: 2 Bedroom flat included

Responsibilities

• Identify areas of risk and ensure these are reported in a timely fashion and closely monitored.
• Communicate with a variety of customers and coordinate contractor workloads; appoint someone with recent experience in a similar role where exceptional customer service is demonstrated.
• Encourage residents to maintain well-being and independence through the effective delivery of housing support services tailored to individual needs and organizational objectives.
• Provide administrative support including producing letters/notices, recording data, raising purchase orders, invoice management and support resales.
• Confidently communicate with customers face to face and via telephone concerning queries/complaints and offer advice and guidance.
• Supervise contractors and works carried out to maximise service delivery.
• Ensure compliance with legislative and regulatory requirements for housing services.

Skills and Experience (Qualifications)

• Experience of working with older people in a support capacity and understanding of the key needs and services available to residents.
• Experience of good practice for resident involvement or customer participation activities and practices.
• Ability to organise and prioritise multiple workloads effectively.
• Excellent communication and customer care skills.
• A good working knowledge of handling confidential and sensitive information.
• A full valid driving licence and access to your own vehicle is required as travelling to other sites may be required.

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme

Full-time equivalent salary for this role is £25,374 based on 37.5 hours per week, rising to £26,159 after 12 months service and subject to satisfactory performance.

Closing Date and How to Apply

Closing Date: 12 October 2025

If you’re unsure about any details or want to discuss a need for adjustments, our talent team will be happy to help: housing.recruitment@sanctuary.co.uk

We reserve the right, depending on application numbers, to close or extend the closing dates for positions; we would therefore recommend an early application.

Additional Information

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at: www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s Disability Confident employer status.