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- Tasks: Lead daily operations at The Foundry and ensure exceptional service standards.
- Company: Join West Ham United, a historic club blending tradition with innovation in football.
- Benefits: Enjoy 25 days annual leave, healthcare schemes, and discounted gym memberships.
- Why this job: Be part of a dynamic team committed to community engagement and inclusivity.
- Qualifications: Relevant qualifications in Operations or Management and experience in leisure facilities required.
- Other info: Flexibility for evening and weekend shifts is essential; enhanced DBS clearance needed.
The predicted salary is between 28000 - 42000 £ per year.
Foundations Community Operations Duty Manager
Join to apply for the Foundations Community Operations Duty Manager role at West Ham United
Foundations Community Operations Duty Manager
2 days ago Be among the first 25 applicants
Join to apply for the Foundations Community Operations Duty Manager role at West Ham United
Join the Legacy and Future of West Ham United
Founded in 1895, West Ham United is a club that blends rich tradition with a forward-thinking approach, creating an exciting, ever-evolving football culture. Based in the heart of London, we proudly call the London Stadium home a state-of-the-art venue with a capacity of 62,500, making it one of the largest in the country. We are also dedicated to providing the most affordable Premier League tickets in London, championing Accessible Family Football for all.
Our women\’s team, achieving professional status in 2018, has soared to new heights in the Womens Super League and reached the prestigious FA Cup final. Meanwhile, our cutting-edge Academy, which opened in 2019, is nurturing future stars, producing first-team players like Declan Rice and Ben Johnson.
With ongoing improvements to the stadium, including the iconic Billy Bonds Stand, West Ham is constantly evolving, making sure our fans experience the best in matchday atmosphere and comfort. We are also incredibly proud to hold the Disability Confident Leader status, reflecting our dedication to inclusivity and accessibility.
As we continue to grow, so does our workforce. With a dedicated team of 300 core staff and 500 event and Foundation employees, West Ham United offers a truly unique working environment. Were especially proud to have been awarded the Premier Leagues Advanced Equality, Diversity, and Inclusion Standard in 2023 our second consecutive recognition underlining our ongoing commitment to fostering an inclusive, diverse, and dynamic workplace.
Join us and become part of a club that stands at the crossroads of history, ambition, and innovation. West Ham United is where passion, progress, and inclusivity come together to create something special.
Why Join Us?
Diversity & Inclusion: We believe a diverse team drives creativity and strengthens performance. We welcome applicants from all backgrounds and identities to apply.
Health & Wellbeing: We are committed to protecting the physical and mental health of our staff, ensuring a balanced and supportive work environment.
Career Growth: As part of a premier football club, you will have opportunities to grow and innovate in an exciting and fast-paced environment.
If youre ready to bring your passion for Operational Excellence and football to one of the worlds most iconic clubs, apply now!
Position
Job Title: Foundation (Community) Operations Duty Manager
Location: WHU Foundation Hub, Beckton, East London
Contract: Permanent
Salary: Competitive
Hours: Full Time 37.5 hours per week
(Shift rota to cover operational hours: Monday to Friday 08:0022:00 and Saturday/Sunday 08:0018:00)
West Ham United Foundation the charitable arm of West Ham United Football Club is seeking a dedicated and experienced Operations Duty Manager to play a key role in leading the day-to-day operational delivery of our Community Hub, The Foundry, and associated 3G pitch facilities.
As we gear up to reintegrate The Foundry to full capacity by September 2025doubling footfall and enhancing community engagementwe are looking for someone who can ensure the Hub remains a safe, welcoming, and high-performing facility for all participants, staff, and stakeholders.
The Role
Reporting to the Head of Safeguarding & Operations, the Duty Manager will be a keyholder and an essential part of our operational team, ensuring exceptional service and facility standards are delivered across all West Ham United Foundation sites. Youll work collaboratively with the Facilities and Safeguarding Managers and manage a team of Leisure Assistants and other operational staff.
This is a hands-on, flexible role which includes indoor and outdoor responsibilities across a varied shift pattern, including evenings and weekends.
Key Responsibilities
Lead shift-to-shift delivery and oversight of daily operational functions at The Foundry and satellite sites.
Supervise and manage Leisure Assistants while on shift.
Maintain high standards in health & safety, safeguarding, and facility management.
Act as a keyholder and ensure building and facility security.
Manage bookings, ensure compliance with service agreements and customer expectations.
Support quality assurance, risk assessments, and regular policy/procedure updates.
Support with safeguarding audits, quality reviews, and policy development.
Distribute staff timesheets and assist with recruitment and training of operational staff.
Provide exceptional customer service, resolve complaints, and manage emergency situations effectively.
Work collaboratively with the wider Foundation team to uphold the organisations mission and values.
Requirements
About You:
Essential Qualifications & Skills
Relevant academic or professional qualification in Operations, Facilities, or Management.
Risk Assessment And Health & Safety Qualifications.
Excellent ICT and administrative skills.
Minimum of GCSE Maths and English or equivalent.
Desirable
First Aid and Safeguarding qualifications (or willingness to obtain).
Operational Qualifications And/or Specific Leisure Industry Training.
Evidence of continuous professional development.
Experience
Proven experience managing a leisure or sports facility.
Understanding of community engagement, safeguarding, and inclusive delivery.
Experience with booking/membership systems and risk assessments.
Knowledge of audit frameworks and reporting.
Key Attributes
Passionate about delivering excellent customer service.
Strong communicator and team leader.
Proactive and confident in decision-making.
Physically able to support facility set-up, including sports equipment.
Committed to the Foundations values: Respect, Courage, Tenacity, Perseverance, and Resilience.
Additional Information
This role requires enhanced DBS clearance.
Flexibility to work evenings, weekends, and across various shifts is essential.
Other Information
Benefits on offer (may vary based on contract type and location)
- 25 days annual leave plus your birthday off
- Pension and life insurance
- Healthcare cash scheme
- Travel season ticket loan
- Cycle to work scheme
- Priority access to apply for match tickets
- Discounted season tickets
- Staff discounts in the club store, café and our official partners products and services
- Discounted gym membership and onsite fitness room facilities
- Family friendly leave policies
- Company Social events
Safeguarding
The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media. The type of DBS check required will depend on the responsibilities of the position and may be basic, standard, or enhanced.
The successful candidate agrees to proactively identify and respond appropriately to any concerns, and follow the Club\’s Safeguarding reporting procedures to report allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk without delay, within 24 hours, or as otherwise directed by the Clubs or the West Ham Foundation Safeguarding Team.
EDI Statement
The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisations business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination-free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.
Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.
How to Apply
To apply, please reply to the link with your full CV and a supporting statement outlining your motivation for applying and how you feel you meet the profile of the candidate we are looking for.
The deadline for applications is 5pm Monday 14th July 2025. Please note that the vacancy may close early if there is a high volume of applicants.
Queries
Thank you for your interest. If you have any queries, or require support with your application, please contact
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Foundations Community Operations Duty Manager employer: West Ham United
Contact Detail:
West Ham United Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Foundations Community Operations Duty Manager
✨Tip Number 1
Familiarise yourself with West Ham United's community initiatives and values. Understanding their commitment to inclusivity and community engagement will help you align your responses during interviews, showcasing your passion for their mission.
✨Tip Number 2
Network with current or former employees of West Ham United, especially those in operational roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to manage teams and ensure high standards in health and safety. Tailoring your examples to reflect the responsibilities outlined in the job description will make a strong impression.
✨Tip Number 4
Showcase your proactive approach to problem-solving and decision-making. Be ready to share scenarios where you've successfully handled emergencies or resolved customer complaints, as these skills are crucial for the Duty Manager role.
We think you need these skills to ace Foundations Community Operations Duty Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Foundations Community Operations Duty Manager position. Highlight key responsibilities and required skills that resonate with your experience.
Craft a Tailored CV: Your CV should reflect your relevant experience in operations management, particularly in leisure or sports facilities. Use specific examples that demonstrate your leadership skills and commitment to customer service.
Write a Compelling Supporting Statement: In your supporting statement, express your motivation for applying and how your values align with those of West Ham United. Be sure to mention your understanding of community engagement and inclusivity, as these are crucial for the role.
Proofread and Edit: Before submitting your application, take the time to proofread your CV and supporting statement. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at West Ham United
✨Know the Club's Values
Familiarise yourself with West Ham United's core values, such as respect, courage, and inclusivity. Demonstrating an understanding of these values during your interview will show that you align with the club's mission and culture.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience managing leisure or sports facilities. Provide specific examples of how you've ensured high standards in health and safety, customer service, and team management, as these are crucial for the Duty Manager role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be supervising a team. Share instances where you've successfully led a team, resolved conflicts, or improved operational efficiency. This will demonstrate your capability to manage staff effectively.
✨Prepare for Scenario Questions
Expect questions about how you'd handle various situations, such as emergencies or customer complaints. Think through potential scenarios related to community engagement and safeguarding, and be ready to explain your approach to resolving them.
