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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins, and handle inquiries with a smile.
- Company: Join the Royal Garden Hotel, a five-star destination in Kensington.
- Benefits: Enjoy free meals, discounts, and a complimentary hotel stay within 6 months.
- Why this job: Be part of a supportive team with great career growth and fun events.
- Qualifications: No specific experience needed, just a friendly attitude and eagerness to learn.
- Other info: We celebrate diversity and offer support throughout the recruitment process.
The predicted salary is between 28800 - 43200 £ per year.
Responsibilities
- The Receptionist is responsible for welcoming and assisting all hotel guests.
- Answer all incoming calls promptly and professionally, addressing enquiries or directing calls as appropriate.
- Welcome all guests warmly and courteously, using their name whenever possible to create a personalised experience.
- Accurately register guests upon arrival, verifying details and ensuring compliance with hotel and legal requirements.
- Foster a welcoming and professional atmosphere throughout the guest stay, ensuring you capture guests\’ preferences to personalise each interaction.
- Take and process room reservations when required.
- Handle guest enquiries, requests, and complaints efficiently and professionally, ensuring prompt resolution or appropriate escalation.
- Coordinate closely with all Rooms Division teams, especially Guest Services, regarding VIP arrivals, room moves, and guest room readiness.
- Provide Night Reception coverage on a rota basis, ensuring continuity of guest service and operational standards.
Qualifications
- Hotel PMS experience, ideally Opera PMS.
- Customer service experience.
- Ability to work well under pressure.
- Ability to adapt to different and diverse guests and colleagues.
- Be organised and plan accordingly.
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Contact Detail:
Royal Garden Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the Royal Garden Hotel's services and local attractions. This knowledge will help you engage with guests more effectively and demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Practice your multi-tasking skills in a busy environment. As a receptionist, you'll need to juggle various tasks simultaneously, so consider volunteering or taking on roles that require you to manage multiple responsibilities at once.
✨Tip Number 3
Showcase your customer service skills by sharing specific examples from your past experiences. Whether it's handling complaints or providing exceptional service, having concrete stories ready can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the Royal Garden Hotel. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the receptionist position.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Receptionist. Emphasise your customer service skills, multi-tasking abilities, and any previous experience in hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel. Mention specific reasons why you want to work at the Royal Garden Hotel and how you can contribute to their team.
Highlight Soft Skills: In your application, focus on soft skills such as communication, problem-solving, and adaptability. These are crucial for a Receptionist role, where you'll be interacting with guests and handling various situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Royal Garden Hotel
✨Showcase Your Customer Service Skills
As a receptionist, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully handled guest inquiries or resolved complaints in the past. This will demonstrate your capability to create a welcoming atmosphere.
✨Familiarise Yourself with the Hotel
Before the interview, research the Royal Garden Hotel and its services. Knowing about the hotel’s amenities, local attractions, and recent news will help you answer questions confidently and show your genuine interest in the position.
✨Practice Multi-tasking Scenarios
Receptionists often juggle multiple tasks at once. Think of scenarios where you had to manage several responsibilities simultaneously and practice explaining how you prioritised and organised your work effectively.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult guests, managing stress, and your experience with booking systems. Practising your responses will help you articulate your thoughts clearly during the interview.
