At a Glance
- Tasks: Lead and inspire a high-performing IT support team while managing helpdesk operations.
- Company: Join a forward-thinking company that values innovation and collaboration in Staffordshire.
- Benefits: Enjoy excellent perks like healthcare, birthday vouchers, and a share incentive plan.
- Why this job: Be part of a supportive culture with opportunities for growth and impactful projects.
- Qualifications: Experience in managing IT helpdesks and strong knowledge of Microsoft technologies required.
- Other info: This role is handled by McCarthy Recruitment, committed to your career success.
The predicted salary is between 42500 - 57500 £ per year.
Information Technology Help Desk Manager
Information Technology Help Desk Manager
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This range is provided by McCarthy Recruitment . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
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Senior Executive Search Lead – McCarthy Recruitment
IT Helpdesk Manager – Lead a High-Performing IT Support Team
Location: Staffordshire (Office-based with occasional travel)
Type: Full-time
Ready to Lead, Inspire, and Drive IT Excellence?
Are you a passionate IT leader who thrives in fast-paced environments and loves empowering teams to deliver exceptional service? Our client is looking for an IT Helpdesk Manager to take the reins of a high-performing support team and elevate our IT operations to the next level.
Why Join Us?
- Be part of a One Team culture with minimal hierarchy and maximum support.
- Work in state-of-the-art offices with a friendly, forward-thinking team.
- Access to ongoing training, tech roundtables, and exciting projects.
- Enjoy a great work-life balance and a comprehensive benefits package, including:
- Life assurance & pension
- Share incentive plan
What You’ll Be Doing:
- Inspire, mentor, and lead a collaborative IT support team.
- Conduct regular performance reviews and craft personalised development plans.
- Organise impactful training sessions to sharpen both tech and soft skills.
- Deliver insightful reports on helpdesk performance and initiatives.
ITIL Process Management
- Champion ITIL best practices across the helpdesk.
- Monitor KPIs and drive continuous service improvements.
- Ensure compliance and foster a culture of process excellence.
Technical Expertise
- Provide hands-on support across the Microsoft tech stack (Windows Server, Active Directory, Office 365, Azure).
- Troubleshoot complex issues and lead the integration of new technologies.
- Be the voice of outstanding customer service.
- Build strong stakeholder relationships and use feedback to enhance service delivery.
What We’re Looking For
- Proven experience managing an IT helpdesk or support team.
- Strong grasp of ITIL principles (certification a big plus).
- Deep technical knowledge of Microsoft technologies.
- Exceptional leadership, communication, and problem-solving skills.
- Cool under pressure and a master of juggling priorities.
Ready to Make an Impact?
If you\’re a proactive leader with a passion for IT and people, we want to hear from you. Apply now and help shape the future of IT support in a company that values innovation, collaboration, and excellence.
Apply Now!
This role is handled by McCarthy Recruitment, an award-winning multi-sector recruiter. We are committed to unlocking your full potential and finding your perfect role.
Start your journey today. Apply now or find us online:
- Web: McCarthy Recruitment
- LinkedIn: McCarthy Recruitment
- Facebook: McCarthyRecruitment
- Instagram: McCarthyrecruitment
The Legal Bit: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at privacy. If you wish to exercise your right to access, erase or restrict the processing of your data please contact us at the office and we will respond to your query.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Information Technology
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Industries
IT Services and IT Consulting and Technology, Information and Media
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Information Technology Help Desk Manager employer: McCarthy Recruitment
Contact Detail:
McCarthy Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Help Desk Manager
✨Tip Number 1
Familiarise yourself with ITIL principles and best practices, as this role heavily emphasises ITIL process management. Consider obtaining a certification if you haven't already, as it can significantly boost your credibility.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed and developed teams in the past. Be ready to discuss specific strategies you've used to inspire and mentor team members.
✨Tip Number 3
Brush up on your technical knowledge of Microsoft technologies, particularly Windows Server, Active Directory, Office 365, and Azure. Being able to speak confidently about these tools will demonstrate your expertise during discussions.
✨Tip Number 4
Prepare to discuss your approach to customer service excellence. Think of examples where you've built strong stakeholder relationships and how you've used feedback to improve service delivery in previous roles.
We think you need these skills to ace Information Technology Help Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing IT helpdesk teams and your knowledge of ITIL principles. Use specific examples that demonstrate your leadership skills and technical expertise with Microsoft technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your ability to inspire and lead a team. Mention how you can contribute to the company's culture of excellence and customer service.
Highlight Relevant Certifications: If you have any certifications related to ITIL or Microsoft technologies, be sure to include them in your application. This will strengthen your candidacy and show your commitment to professional development.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved complex IT issues in the past. This will demonstrate your technical expertise and ability to handle pressure effectively.
How to prepare for a job interview at McCarthy Recruitment
✨Showcase Your Leadership Skills
As an IT Helpdesk Manager, you'll need to inspire and lead your team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and developed a team in the past.
✨Demonstrate Technical Proficiency
Familiarise yourself with the Microsoft tech stack mentioned in the job description. Be ready to discuss your hands-on experience with Windows Server, Active Directory, Office 365, and Azure, as well as any complex issues you've resolved.
✨Emphasise Customer Service Excellence
This role requires a strong focus on customer service. Prepare to share specific instances where you've enhanced service delivery or built strong stakeholder relationships, highlighting your commitment to outstanding customer support.
✨Understand ITIL Principles
Since ITIL principles are crucial for this position, brush up on your knowledge of ITIL best practices. Be ready to discuss how you've implemented these processes in previous roles and how they can drive continuous service improvements.