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- Tasks: Lead customer success strategies and enhance client experiences in a fast-growing VR startup.
- Company: Join a pioneering startup in immersive technology, making waves in the VR sector.
- Benefits: Enjoy private health insurance, equity options, generous holiday, and flexible working arrangements.
- Why this job: Shape the future of virtual training while working in an innovative and supportive environment.
- Qualifications: 5+ years in Customer Success within B2B SaaS or tech, with strong leadership skills.
- Other info: This role offers a unique chance to influence a rapidly evolving industry.
The predicted salary is between 50000 - 65000 £ per year.
Job Description
🕹️🌍 Customer Success Lead – VR Tech Trailblazer 🚀💡
💰 Salary: £60,000 – £65,000
🕐 Hours: 40 hours per week
📅 Start: ASAP (willing to wait for notice)
📄 Contract: Permanent
📍 Location: Shoreditch, London (Hybrid) 3-4 days WFH
🚀 Culture Guru is proud to be partnering with one of the most exciting startups in the immersive technology space. Already making waves in the VR sector, this team of visionaries is building something extraordinary – and they’re searching for a proactive, people-centric Customer Success Lead to help scale their impact even further.
💫 This is your chance to play a defining role in shaping how customers experience the future of virtual training and engagement, with the backing of a business that's destined to become a category leader.
🧠 You won’t just be leading Customer Success – you'll be architecting it. This role is all about building scalable strategies, establishing structure, and ensuring that every client touchpoint reflects clarity, value, and trust. From product feedback loops to engagement metrics, you’ll bring a calm, strategic presence to a fast-scaling environment.
🎯 This is for someone who thrives in early-stage, high-growth settings. Someone as comfortable rolling up their sleeves to onboard a client as they are mapping a roadmap with C-Suite stakeholders.
💻 You’ll be using tools like Planhat (or similar platforms such as Gainsight, ChurnZero, Totango, ClientSuccess, Catalyst, or Vitally) to build intelligent workflows, improve retention and increase lifetime value – all while maintaining a deep sense of human connection.
🤝 Responsibilities of the role, but not limited to;
- Design and implement end-to-end Customer Success strategy (onboarding → advocacy).
- Lead client onboarding, engagement, renewals, and upsell opportunities.
- Monitor usage data and proactively manage customer health and retention.
- Translate feedback into actionable insight for product and leadership teams.
- Manage a portfolio of strategic accounts and act as the internal voice of the client.
- Hire and shape your own CS team as the business grows.
- Collaborate cross-functionally with Sales, Product, and Engineering.
🤩 Desirable attributes of the successful candidate
- 5+ years’ experience in Customer Success in a B2B SaaS/tech/startup environment.
- You’ve owned the full customer journey and understand what scalable success looks like.
- You're data-led but emotionally intelligent – blending tech tools with a human touch.
- You’ve built or led teams and love mentoring others.
- You're comfortable engaging with senior decision-makers and adapting to fast-paced change.
🧩 Benefits:
- Private Health Insurance
- Equity package – share in the growth you help create
- Enhanced maternity/paternity & sick leave policies
- 25 days holiday + 1 wellness day + your birthday off
- A front-row seat in the future of immersive tech
📊 This is a rare opportunity to join a business at the sweet spot of innovation and traction, where your ideas matter and your growth is limitless.
👉 To apply, send your CV today.
⭐ Customer Success Lead ⭐ employer: Culture Guru
Contact Detail:
Culture Guru Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ⭐ Customer Success Lead ⭐
✨Tip Number 1
Familiarise yourself with the latest trends in VR technology and customer success strategies. This will not only help you understand the company's vision but also allow you to speak confidently about how you can contribute to their goals during any discussions.
✨Tip Number 2
Network with professionals in the immersive technology space, especially those who have experience in customer success roles. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer journeys in previous roles. Highlighting your experience with tools like Planhat or similar platforms will demonstrate your readiness to hit the ground running.
✨Tip Number 4
Showcase your emotional intelligence and ability to build relationships by preparing anecdotes that illustrate your approach to client engagement and retention. This will resonate well with the company's focus on human connection in a tech-driven environment.
We think you need these skills to ace ⭐ Customer Success Lead ⭐
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, particularly in B2B SaaS or tech environments. Emphasise your ability to lead client onboarding and engagement, as well as any experience with tools like Planhat or similar platforms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for immersive technology and your understanding of the Customer Success role. Mention specific examples of how you've successfully managed customer journeys and contributed to retention and upsell opportunities.
Showcase Your Leadership Skills: If you have experience building or leading teams, make sure to highlight this in your application. Discuss your mentoring style and how you've shaped team dynamics in previous roles, as this is a key aspect of the position.
Demonstrate Emotional Intelligence: In your application, illustrate how you blend data-driven decision-making with a human touch. Provide examples of how you've engaged with senior stakeholders and adapted to fast-paced changes in previous roles.
How to prepare for a job interview at Culture Guru
✨Showcase Your Customer Success Experience
Make sure to highlight your previous experience in Customer Success, especially in a B2B SaaS or tech environment. Be prepared to discuss specific strategies you've implemented and the impact they had on customer retention and satisfaction.
✨Demonstrate Data-Driven Decision Making
Since this role requires a data-led approach, come equipped with examples of how you've used data to inform your decisions. Discuss any tools you've used, like Planhat or similar platforms, and how they helped you improve customer engagement.
✨Emphasise Emotional Intelligence
This position is about blending technology with a human touch. Be ready to share instances where your emotional intelligence played a key role in resolving customer issues or enhancing their experience.
✨Prepare for Cross-Functional Collaboration
As the role involves working closely with Sales, Product, and Engineering teams, think of examples where you've successfully collaborated across departments. Highlight your ability to communicate effectively with senior decision-makers and adapt to changing environments.
