Business Support Team Leader

Company Overview:

AMS Group are a full-service professional services firm that create value for mid-market businesses. We do this through our exceptional technical delivery teams and our personalised client approach.

Our vision is to be the best advisory-led professional services firm in the mid-market.

We are a fast-growing and ambitious advisory-led professional services firm, with a clear strategy for the next phase of our growth plan.

Our services within the Group include Audit & Accounting, Tax (Capital Allowances, Private Client, Innovations, Tax Investigations and VAT), and Advisory (Corporate Finance, Business Recovery, Debt Advisory and Insurance).

We've achieved 36% year on year growth in revenue, we now employ over 225 employees, with an average client satisfaction score of 98%. We are looking to increase our growth trajectory throughout 2025 and beyond.

Role Overview:

We are seeking a dynamic and people-centric leader to head up our Business Support & Reception function across the Group. This role is responsible for unifying a currently decentralised team, enhancing service delivery standards, and embedding a high-performance, client centric culture across our workplace environments.

This role is initially for a 6-12 month FTC.

You will lead the transformation of our admin and front-of-house services, reimagining how they operate through improved processes and tech-enabled solutions. A champion of people and experience, you will play a key role in reinforcing our organisational culture and workplace experience, ensuring every colleague and visitor feels welcomed and supported.

Key Responsibilities

• Leadership & Team Development
• Lead, manage, and inspire a geographically dispersed team of admin and reception professionals.
• Build team capability through training, role clarity, succession planning, and performance management.
• Foster a collaborative and supportive team culture with a clear Group-wide identity.
• Operational Transformation
• Review and restructure the business support model to create a cohesive, efficient service across regions.
• Identify and implement tech-enabled tools and automation to streamline administrative and front-of-house services.
• Develop and embed standard operating procedures and service level standards.
• Workplace Experience & Culture
• Ensure a consistent, high-quality experience for employees and visitors across all offices, aligned with our values.
• Act as a culture ambassador, organising and supporting internal events, wellbeing initiatives, and group-wide engagement activities.
• Influence workplace design, service tone, and ways of working through a hospitality and customer-service lens.
• Service & Stakeholder Management
• Act as the senior point of contact for all administrative and workplace queries.
• Collaborate with Central Operations and external suppliers to drive seamless operational support across the employee lifecycle.
• Monitor and report on service performance metrics and continuously improve based on feedback and data.

Essential Requirements:

• Proven leadership experience managing admin, reception, or business support teams across multiple locations.
• Track record of successfully delivering operational transformation and process improvement.
• Exceptional interpersonal and communication skills, approachable, diplomatic, and inclusive.
• Strong organisational and project management skills with a high attention to detail.

Desirable:

• Background in hospitality, workplace experience, or high-end customer service environments.
• Experience working with technology platforms that support business support functions (e.g., room booking, visitor management, workflow automation).
• Passionate about culture, engagement, and creating memorable workplace experiences.

Why Join Us?

This is a unique opportunity to shape and elevate the employee and visitor experience across a values-led organisation. If you are energised by building teams, leading change, and delivering excellence through people and process, this role offers a platform to make a lasting impact.